Mohammed Nidhash

Dubai, United Arab Emirates

+971-*********

adhiwi@r.postjobfree.com

CAREER OBJECTIVE

To work in an atmosphere which offers a good opportunity to share knowledge and skills with others and participate myself for the complete satisfaction of the employer as well as for myself.

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KEY SKILLS

60 words per minute typing

Proficiency in all areas of Microsoft Office, including Access, Excel, Word and PowerPoint

Excellent communication skills, both written and verbal

DTP operating skills, page making skills in adobe packages.

Internent proficiency and E-mail (Close familiarity with International News\ Views\ Cultural Websites).

Basics of Accounting

EMPLOYMENT HISTORY

Customer Happiness Officer, Al Taresh Real Estate Services Trustee L.L.C, Dubai Land Department

(December 2018 – February 2020)

Achievements and responsibilities:

Respond and resolve all inbound customer queries.

Ensure our customers are 'satisfied or satisfied’.

Provide an amazing, personalised experience to each customer.

Effectively diagnose and solve day-to-day customer concerns and issues through various support channels such as emails, calls, blogs, social media etc.

Analyse customer feedback while continuously looking for ways to improve customer experience.

Provide an amazing, personalised experience to each customer. No copy and paste answers, only meaningful, personalised replies with love and care injected into each message.

Typist, Happy Way L.L.C, Jumeirah, Dubai

(November 2014 –November 2018)

Achievements and responsibilities:

Manage complete visa/ labour card process of clients in coordination with PRO’s.

Handle all documentations towards Ministry of Labour, Ministry of Interior (Dept. of Immigration, Traffic & Police), Ministry of Health, Ministry of Information, Ministry of Justice, Ministry of Education, Ministry of Finance & Industry, Municipality (All Section), Chamber of Commerce, Banks, and Telecommunication etc.

Coordinate with the clients and resolve the legal employment issues like ban, issues of visa stamping and medical tests etc.

Conduct all visa related matters in a timely, efficient and cost effective manner. Make suggestions and troubleshooting whenever required.

Ensure that application and documents are submitted in a timely and cost efficient manner to the government authorities.

Whenever required, follow-ups with PROs for pending documents required to process the employment visa/labour card. Such documents could be attesting education certificates, NOC letters, medical test, etc.

Stay abreast with current & new UAE labour and immigration laws.

Assist colleagues in family visa with proper documents

JOBS KNOW HOW

Taskeen Program

Property Visa process

Title deed Ownership Program

Documents Controlling

Documents Submission

Can handle Admin. Assistant, Typing and P.R.O

Can work as Arabic - English Typist

Can do all types of typing like (EDNRD, E vision & E Form), Medical and Emirates ID etc..

Responding telephone call and E-mails.

Controlling transactions of Visas and others.

PERSONEL INFORMATION

Date of Birth : 30/04/1994

Nationality : Indian

Civil Status : Married

Gender : Male

Languages Known : English, Arabic, Hindi & Malayalam

Visa status : visit visa ( 3 month )

EDUCATION

Higher Secondary/ IES HSS Islamic Education

(June 2010 – March 2012)

High School/IES Islamic Education

(April 2010)

PERSONEL STRENGTH

Fluent in Arabic and English Languages.

Hard working, patient, confident, disciplined, dedicated and result oriented

Well organized, methodical and have good time management skills

Able to work well under pressure and meet the deadlines

Ability to get along with any kind of person or situation with ease.

Always willing to learn and accept suggestion and criticism with grace

Optimistic and having a positive approach towards problems

Keen on acquiring new knowledge and skills

Unequally adapt of work independently and as a team member

DECLARATION

I hereby declare that all the above details are true to the best of my knowledge and belief.

Mohammed Nidhash

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