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Retail Operations Expert

Location:
El Paso, TX
Salary:
100
Posted:
November 03, 2020

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Resume:

ACCOMPLISHED REGULATORY COMPLIANCE/FOOD SAFETY LEADER

Overseeing Risk Management / Auditing Food Production Operations / Builds & Leads Strong Teams

Results-focused manager with demonstrated success in leading the entire life cycle of responsibilities associated with the management of food safety and risk management systems and processes in highly regulated environments, with experience contributing to the development, approval, and regulatory compliance of major grocery store and restaurant operations on a regional scale.

Experienced in developing quality standards, performing risk assessments, and contributing to product safety and compliance across the entire internal and external supply chain; with Mexico Foods LLC, built a risk management infrastructure to safeguard company personnel, assets, and reputation across multiple store banners.

Well versed in developing and deploying standard operating procedures and guidelines designed to capture significant improvements in consistency, compliance, and operational effectiveness at all levels of the organization.

• Risk/Safety Management Leader

• Developing Quality Frameworks/Strategy

• Implementing SOPs and Guidelines

• Performing Document and Data Review

• Business Analysis/Process Improvement

• Integrity-Driven Management Style

• Investigating and Resolving Compliance Issues

• Collaborating Across Department Lines

• Working with Internal and External Stakeholders

• Builds and Leads Strong Teams

• Expertise in Regulatory Compliance Issues

• Experience in FSMA Compliance

2017 TO 2018: MEXICO FOODS LLC / EL RANCHO SUPERMARKETS / LABODEGA MEAT AND PRODUCE / BAKEMEX DIRECTOR OF RISK MANAGEMENT AND SAFETY

Led vision, strategy, and execution for all facets of risk management and safety at this corporation engaged in retail sales and distribution through multiple store banners, with authority over two direct reports and an annual budget of $500K.

– Served as the architect of a comprehensive risk management framework designed to safeguard corporate personnel, assets, and reputation in a highly regulated industry; took all necessary steps to bolster awareness of regulatory requirements governing food safety from the FDA and USDA.

– Led the review of insurance policies, building recommendations that expanded liability coverage from an initial $1M to $20MM; maintains and strengthens relationships with insurance carriers, brokers, and third party administrators to ensure risk mitigation across the board. 2014 TO 2017: INDEPENDENT COMPLIANCE CONSULTANT

Served as a trusted advisor and subject matter expert, providing guidance and direction to clients seeking to improve compliance with a complex landscape of legal and regulatory requirements pertaining to the EPA, USDA, OSHA, and FSMA. Advised client leadership in key operating areas that included Operations Management, Legal, Human Resources, and Risk Management.

– Performed contract reviews, policy reviews and risk financing audits to ensure adequate coverage based on possible and probable loss event analyses.

– Developed relationships with Brokers, Underwriters and Third Party Administrators.

– Developed a Financial Scorecard and made necessary adjustments to reserve funds and retention limits.

– Led the assessment of existing client compliance frameworks, developing and defining policies, procedures, and best practices aligned with the unique needs of each customer and their industry. FAYE GIFT, CPP PCI CFE CFI Willing to Relocate

469-***-**** adhivp@r.postjobfree.com

PROFESSIONAL EXPERIENCE

CORE COMPETENCIES

“Faye has impeccable integrity and business

acumen, along with empathy to those she impacts

and influences. She is committed to do the right

thing, even when difficult leadership decisions are called for."

Quote from Vice President of Operations

– Orchestrated and executed investigations to identify corporate fraud, waste, and abuse within client organizations.

– Coordinated audits of senior living facilities, food service operations, and restaurants to identify risks compromising occupational and food safety.

2008 TO 2014: DELHAIZE AMERICA, SALISBURY, NC

SENIOR REGIONAL LOSS PREVENTION INVESTIGATIVE SPECIALIST Fulfilled a critical role mitigating theft and shrink for over 500 grocery stores in the Southeast operated by this multibillion dollar corporation. Directed and mentored a six-person team and an annual budget of $300K.

– Spearheaded an initiative to cease the use of tobacco at all retail locations, securing buy-in from executive leaders and store managers; achieved 100% tobacco-free environments in 12 months.

– Recognized for capturing substantial reductions in theft, shrink, and workplace injuries, anchored by solid strategic planning and enforcement.

– Facilitated the flow of key information and communications between the corporate office and individual store leaders.

– Executed internal investigations into findings identified by compliance audits and physical inventories, leveraging Exception Based Reporting, coupled with data analysis.

– Authored the company’s Operational Standard Practice concerning Workplace Violence and Response. 2003 TO 2007: MCDONALDS CORPORATION (BOSTON MARKET RESTAURANTS), GOLDEN, CO REGIONAL DIRECTOR OF LOSS PREVENTION AND SECURITY

Recruited to conduct investigations of internal loss incidents as well as losses incurred by outside stakeholders that included vendors and suppliers, focusing on asset protection. Supervised a team of four field investigators, while engaging in extensive travel to lead on-site interviews and investigations at stores, maintaining a high caseload of internal loss and risk assessment actions. Administered a $4MM budget.

– Maintained accountability for the administration of closed-circuit surveillance systems at all locations, and oversaw security systems provided by independent contractors.

– Credited with innovating loss prevention policies that impacted the bottom line and boosted profits for over 300 Boston Market restaurants throughout the Southeast.

– Hosted training sessions to build staff competencies in operational audits, compliance regulations, loss prevention and risk management.

– Recipient of a corporate award for completing the highest recovery in the history of the company, amounting to over $600K. Early Career

Regional Loss Prevention Manager, CKE Restaurant Group, Anaheim, CA Franchise Owner and Operator, GNC, Edwardsville, IL and Collinsville, IL SOUTHERN ILLINOIS UNIVERSITY EDWARDSVILLE

Bachelor of Science Degree in Criminal Psychology

Certification in Standard, Advanced and Telephonic Interrogation Methods - Wicklander and Zulwalski Certified Forensic Interviewer (CFI) - Wicklander and Zulwalski Certification in Standard and Advanced Technique of Criminal Investigation - The Reid Institute Certified Protection Professional (CPP)

Certified Professional Certified Investigator (PCI) – ASIS Certified Fraud Examiner (CFE) – ASIS

Commissioned Law Enforcement Officer – Illinois State Police Academy Microsoft Office, LPMS, NaviStor, Accounting Applications, Risk Management Applications TECHNICAL PROFICIENCIES

EDUCATION & PROFESSIONAL CERTIFICATIONS



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