SAJ KHAN

***** ***** *****, ******, **, *****

adhiv3@r.postjobfree.com

469-***-****

Notable Achievements:

Global CIO 100 Award winner

Global Premier 100 Technology Leader

$10M book of insurance business growth in 2019 leveraging existing key relationships.

Multi-certified industry leader with focus on SOC, SOX, PCI, HIPAA and Cybersecurity compliance.

Extensive knowledge in risk auditing; mitigating business loss and data breach due to Ransomware attacks.

Hands-on technical Dev/Ops, infrastructure, security and cloud architect with skills in software/mobile/web development.

Leader in strategic project planning and growth management in a rapidly changing business arena.

Coach and mentor to staff members focusing on ‘client is #1’ mantra.

City of Carrollton (Carrollton, TX) Feb 2020 – Present

Technology Officer

Reporting to the Director of IT. Hired on immediately due to a Ransom-ware attack on the City of Carrollton, that brought the city down for 3 months. Stabilized environment in 4 weeks upon arrival. Provided support services and technology consulting to all City departments (30 in total). Operating under a 24/7 model, IT ensures that the necessary systems and services are always available. Took over role as previous ITSM provider contract was terminated. Managed 29 employees across Applications, GIS, Network, Server, Helpdesk, Procurement and Project Management.

Architected and designed new $2.5M Cisco 9500 with Palo Alto firewall across all city locations centralizing IT management of all equipment with a 99.999% uptime.

Developed and designed DR strategy in Azure Gov Cloud, consolidating over 200 VM’s with near real time failover. Introduced MFA, Intune, AIM, PIM, ATP, Azure AD, and Sentinel technology.

Developed a ITIL service 1st focused culture to ensure excellent customer service was exuded for all facets of IT, but more importantly ensuring all 30 departments were serviced 24x7.

Worked with City Council IT Committee in developing strategy of a Smart City, including the architecture of building an RFP for 30 miles of fiber connectivity.

Extensive experience working with various City applications for Utility Billing, PD, Fire, Parks, Public Works and Engineering.

Developed policies and run books to ensure documentation was kept up to date and current.

Implemented Rapid7, Sentinel One, Splunk, and Palo Alto to ensure IDS/IPS protection was in place to mitigate any malicious activity.

Monitored on-prem network comprised of 3PAR, Cisco UCS, Watchguard, Foray, SCADA, S2, Adcomp, BluBeam, Brazos, Cityview, Legistar, Dataprose, and multiple other applications for 100% uptime.

Selected by City Manager to work on Innovation Committee in bringing new ideas to help service citizens during COVID19.

Architected state of the art contact center for call center agents to support citizen support via phone calls. Introduced Cisco Finesse and integrated API setup with in house data lake to remove ‘swivel chair’ issues. Call abandonment rate went down 70% overall.

Avenu Insights and Data (Dallas, TX - Contract) Oct 2019 – Feb 2020

Technical Program Manager – City of Carrollton

Reporting to the CIO and CTO. Managed $5M budget for the City of Carrollton.

Contract was terminated and brought on as a FTE for the City of Carrollton.

Professional Enrollment Concepts, Houston, TX (Dallas, TX Remote - Contract) Nov 2018 – Oct 2019

CTO

Reporting to the President/CEO & COO/CFO. Provide executive leadership as head of global IT. Responsible for all aspects of strategic IT planning, implementation, and support nationally as an integral component of business plan. Engineered turnaround of IT's performance and service levels. Transformed IT into a strategic business partner. Manage and delivered multiple large-scale projects on time and within budget. Responsible for budgeting, design and support of all technologies. Generated over $10M book of business from past key contacts.

Six Sigma – Black Belt process implementation in 60 days; improved operational staff deficiencies.

Implemented JIRA Ticketing system for client management. Closed over 3800 tickets in 6 months; mitigating loss of client relationship.

Manage ongoing customer relationships and broadening of solution footprint, including development of a $100K Microsoft Dynamics 365 tool for client relationship management. Build out of business requirement document into a centralized portal for Account Execs, Client Services Reps, Data Analyst, Field Enrollers and Call Center agents.

Managing all aspects for the Marketing department for benefit guides.

Manage managed franchised companies – Orange Theory and Hi-Gate hotels nationally on all client relationship duties and tasks related to EDI file transmission to carriers.

EDI programming in 834 format for HIPAA Compliance – managed carrier relations ensuring files were sent and audited with 100% accuracy rate.

Managing the datacenter and a hybrid cloud solution using Microsoft Azure. Introducing Azure cloud and conducting P2V migration of servers. Replicating over 3TB of data to the cloud.

Wrote EPIC and user story documentation.

Configured Microsoft Dynamics with Sailpoint IIQ for end user account security access to ensure governance of access was controlled for over 100+ clients during open enrollment.

Built Docker, Kubernates and Mesos container environments to save on opex costs.

Implemented Jira ticketing system with API integration into Dynamics and SaaS based solutions for Cigna, Aetna, Blue Cross and Humana.

Work with other Cyber Security teams to effectively and efficiently manage security monitoring, tuning and incident response

Introduced HIPAA Help Center to ensure any PHI information encrypted, and Cybersecurity was evangelized through the organization. Ensured all employees were 100% certified and compliant through testing.

Developed BCDR plans and ensured table top exercises were being conducted on a quarterly basis.

Worked with General Counsel to ensure Cybersecurity posturing was followed and adhered too.

Extensive knowledge of network systems, network and data security, telecommunications and all associated hardware, software and associated protocols

Extensive knowledge of threats, risk analysis and the development of security systems and protocols

ACA (Affordable Care Act) officer; ensuring all clients processing of a 1094 and 1095c to the IRS. Fluent in ACA code and TIN error remediation with IRS rules. Revenue generated over $200K for 99% accuracy with the IRS.

FBMC Benefits Management Inc, Tallahassee, FL (relocated to Dallas, TX) Aug 2017 – Nov 2018

COO

Reporting to the President/CEO. Tasked to conduct a digital transformation around ChatBots, Cognitive Computing and Mobile app development in the Insurance space. Designated to support clients through Digital journey, when onboarding clients. Have 55 direct reports, from Technology, Benefits Administration and Project Management OfficeManagement of a $4M budget.

Winner of the CIO 100 Award in 2018.

Developing new mobile app and deploying SalesForce CRM which will result in division going from ($700K) EBITDA in 2017 to ($500K) EBITDA in 2018 on identical year over year revenue.

Management of Retiree, Active, and FSA accounts with over 300K live member information.

Reduction of workforce by 20% - Jan 2018; leveraging Robotic Automation Processing (RPA) with UIPath software.

Managing a $2.5M virtual datacenter, with over 196 cores and 500 VM's, in AWS and Azure.

Hands on experience in networking and migration and implementation of on premises servers to Azure, Active Directory Domain Services to Azure, designing and configuring Express Route and migrating Compute and Storage area in multi-platform environment such as Linux and Windows.

Leveraged NIST/SAN standards to harden firewall rules on Cisco devices; ensured VPN traffic was monitored and implemented Cisco AMP for DDOS protection.

Management of bi-lingual Call Center with 99% satisfaction rate

Worked closely with General counsel to ensure Cybersecurity policy was followed and adhered too.

Wrote IT Security policy for company, and maintained all facets of documentation around compliance, risk and any violations as per HIPAA guidelines.

Implemented BYOD policy, and installed and configured Sailpoint IIQ IAM infrastructure to ensure clients had end to end secure security policies for Salesforce, Sybase Database, 8x8, ServiceNow and Microsoft Exchange.

Architected BCDR plan, and met with executive team on table top exercises. Went through 4 hurricanes with zero loss to business operations.

Ran successful day to day operations of this complicated multi-disciplinary organization.

Augmenting CAPEX/OPEX spend on datacenter, and leveraging Microsoft Azure (Cloud) based technology. Reducing total budget by over $1.2M by 2018 Q4.

Upgrading PowerBuilder and Sybase systems to become API agnostic, to allow carriers such as Cigna, Aetna, Mercer, BlueCross, etc. to fully integrate healthcare data.

Integrating automation workflows to allow for EDI processing, with no human interaction. Leveraged IPSwitch software.

Conducting a POC with IBM Watson, and integrating 20 APIs to help augment call center staff to more cognitive computing approach.

Lead Blockchain initiative, creating a data lake and optimizing PHI information for various carriers with TrustMark.

UNITED SOLUTIONS COMPANY (CUSO), Tallahassee, FL (Company sold) Jan 2016 – Jan 2017

SVP/CIO

Reporting to the President/CEO, relocated to Tallahassee, FL to spear head innovative change in the Fin-Tech industry. Responsible for evangelizing all things technology. Currently managing over 121 Credit Union clients, across the USA, a Tier 3 Enterprise datacenter, with over 500 VM’s, and state of the art EMC, Cisco and IBM technologies. Manage a budget of $3M with a staff of 8 employees. Winner of the ComputerWorld Premier 100 Leader Award in 2017.

Architected the planning and implementation of enterprise IT systems in support of business operations in order to improve cost effectiveness, service quality, and business development. Reducing overall operations cost by 45%.

Implemented hybrid Microsoft Azure and on -prem solution ensuring physical, logical and cloud based security elements were followed using NIST and SAN standards.

Managed Email migration from Microsoft Exchange On-Premise Hybrid Environments, Office 365, and Active Directory

Implemented identity and Access Management Systems, in Azure Active Directory

Implemented CAAS services leveraging Azure for Financial core related platforms with Fiserv products like Datapath and XP2 .

Ensured the confidentiality integrity and availability of data residing on or transmitted to/from enterprise hosts including; workstations, servers and other systems leveraging various IDS/IPS monitoring tools such as Arcsight, SecureWorks, and Cisco AMP.

Developed enterprise level CyberSecurity documentation on hardening standards and worked with Federal Reserve bank to ensure that any PCI transactions were monitored to mitigate any breach of security.

Leads all security training and social engineering efforts in the organization, using Security Mentor.

Implemented Fiserv XP2 to a $500M Credit Union, introducing new innovative way to implement solution via Microsoft RDS.

Performed incident response and leads IT related Business Impact Analysis, Continuity Planning and Disaster Recovery testing. Lead the Executive Steering Committee for table top exercises, on a quarterly basis.

Lead IT strategic and operational planning to achieve business goals by fostering innovation, prioritizing IT initiatives, and coordinating the evaluation, deployment, and management of current and future IT systems throughout the Credit Union. Approved, prioritized, and control project portfolio as they relate to the selection, acquisition, development, and installation of major information systems.

Developed and fostered a stringent PMO office, ensuring 95% success rate of projects and managing weekly status calls. Furthermore, initiated a ITIL process which was never present.

Implemented 2nd Disaster Recovery site at RagingWire, in Ashburn VA. Implemented VPN/MPLS connectivity for true 100% uptime through data replication via EMC Datadomain, Avamar and Recover Point. Data is encrypted at rest/transit.

OMNICOM MEDIA GROUP, New York, NY. (Moved to Florida) Jan 2014 - Jan 2016

Director Information Technology - Canada

Reporting to the CFO and CIO North America, recruited to manage IT operations for the Canadian Operations. Responsible for IT Leadership, Management and Vision across Canada. Oversee all IT functions including data center management, vendor relationships, technical support, application development, financial monitoring and disaster recovery planning. Manage $5M operating budget and staff of 8 employees.

Created a ‘Business Intelligence’ team to appropriate client data leveraging predictive analytic processes’ for client data and saving agency 40% in overhead staffing costs.

Led VmWare virtualization effort that reduced costs 46% and improve uptime from 66% to 99.99%.

Enterprise server farms located in Vancouver, Montreal and Toronto, ensuring 99.99% uptime. Comply with stringent security patching, Microsoft Updates and hardware configurations. Hands on network, database administration, computer operations, data center operations, virtualization technologies, storage platforms and production support are met.

Managed various franchise locations with Honda and Toyota dealers across Canada on all digital marketing initiatives and technology needs for B2B and B2C marketing technical strategies using digital media.

Transitioned firm to employ reusable Agile programming methodologies for applications development slashing time-to-deliver by 50%.

Delivering website development and content management systems (CMS) leveraging SharePoint 2013.

Implemented Data management Platform (DMP) and integration of DFA Google Data for Canada wide users and the Digital Marketing Science team. The key deliverable was immediate measurable results of advertising spend across clients such as Honda, Nissan, McDonalds, Apple and Microsoft.

Analyzing digital media spend through data driven dashboarding techniques, leveraging Qlik, Tableau and Domo.

Ensuring SOX compliance across Canada for all business units.

COOK COUNTY SHERIFF OFFICE, Chicago, IL (Relocated Toronto – Family emergency) Jan 2013 – Jan 2014

CTO

Aligning technology vision with Sheriff Tom Dart's strategy by integrating functional processes with the appropriate technologies. Responsible for all aspects of developing and implementing infrastructure/architecture initiatives within the organization for all 6700 employees, 12500 inmates, 11 court buildings all across Cook County in Illinois.

Responsible for all IT Infrastructure Operations in an environment supporting over 6700 employees, 7,000 desktop computers, and 3 Data Centers in the 2nd largest metropolitan area in the United States.

Manage JMS (Jail Management System) for over 12,500 inmates - 2nd largest jail in North America

Designed, architected and delivered $100K investment in Cisco EX60 solution (Project D.O.V.E – detainee online video environment). Saving county over $1M (USD)/yearly on transportation/staffing costs to move inmates from tiers to court.

Full budgetary authority for $10M (USD) IT operations, with 30 direct and 1200 total organizational reports.

Managed the successful migration of the Sheriff's Jail Management Systems to an alternate cloud based Microsoft CRM Dynamix architecture. The project, which was completed on time, on budget, and with no negative impacts to end users, will generate an annual savings of $6,000,000.

Created blueprint and roadmap for consolidated shared services organized around a customer-centric view of IT Operations and Cook County Government.

Negotiated new contract terms for telecommunications services which generated a better Service Level Agreement, reduced termination liabilities, and introduced additional savings of over $400,000 per year.

Engineered infrastructure virtualization and cloud strategy which reduced data center footprint, increased disaster recovery / business continuity capabilities, and provided a more scalable IT infrastructure environment.

OGILVY & MATHER, Chicago, IL (Job outsourced to IBM) Nov 2004 - Dec 2012

CTO

Responsible for all aspects of overall technology vision, commercial software product development, and customer delivery for 25K person company servicing large corporate retailers (Cisco, IBM, United Health, ScooterStore, Ford, Microsoft, AARP, UnitedHealth, SAP, Chase, WinnDixie). Leading all aspects of architecture and product development, including all make vs. buy analysis, investment rationalization and delivery schedule for high volume commercial data, warehousing, forecasting and analytic applications. Part of the Executive technology team and reported the CFO.

Developed management policies that ensured compliance with internal and external auditors, resulting in passing of Midwest Division Sarbanes Oxley audits consecutive years.

Best practices policies enforced for HIPAA compliance for United Healthcare for national campaign. This entailed in the secure management of client data in our NOC. Provide monthly security status reporting to clients.

Manage Network Operation Center globally (Asia, Europe, South America and North America) (NOC) for 25000+ users, taking preventative measures to minimize occurrence of network problems

Technical lead for the onboarding process of new clients and present Direct Response technology strategy. Helped generate $1.2 Million in annual sales through technology integration techniques with client data.

Currently have over 96 in-direct reports on technical strategies for various clients through the Ogilvy network. Weekly one on one technical client meetings to discuss online strategies on gaining new market share in the SEO markets.

Saved $60K by implementing digital library system and converting tapes to a digitized format.

Engineered rollout of QualysGuard and Sophos Encryption to all PC and MAC users globally. Developed penetration tests to ensure the prevention any Cybercrime attacks on the network. Developed on demand vulnerability reporting for IT Directors nationally.

Created and successfully integrated company’s disaster recovery plan.

Excellent knowledge of various media applications, Core Media Systems, DDS, and Strata.

Resolve user issues in timely manner through management of help desk group

Led shift to VMWARE and consolidated 40 servers into 4, saving company $400K annually and reducing carbon footprint.

OGILVY & MATHER, Toronto, Ontario (Promoted to Chicago, IL) May 2001 – Nov 2004

Manager – IT Operations

Managed staff of 8 employees and led helpdesk operations, ensuring timely response to user concerns. Developed $1.5 million FTP solution which was adopted and implemented in Canada and the U.S.

COMPAQ, INCORPORATED, Toronto, Canada (Contract) Jan 2000 - Feb 2001

Team Leader

Served as lead technical liaison for deployment group of 6 technicians. Deployed 700 machines in 17 locations across Canada. Monitored staff performance, providing feedback and assisting with development plans.

EDUCATION& CERTIFICATIONS

BSc in Computer Science, YORK UNIVERSITY, Toronto, Canada (2000)

(ITIL) V3 - (2012)

C EH - Certified Ethical Hacker Certificate (2012)

CISSP – Certified Information Systems Security Professional Bootcamp (2018)

United States Citizen

AWARDS & RECOGNITION

CIO100 – CIO Magazine – 2018

MCCI – Laserfische Innovation Award - 2018

Premier 100 – ComputerWorld Award -2017

Tech Columbus Technology Innovation Award - 2008 Ogilvy Excellence Award - 2002

Bell Canada Direct Marketing Sales Award – 1998

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