Manager Assistant
Resume:
March ****
NOXOLO PAULINAH SIHOYIYA
adhiru@r.postjobfree.com
*** ********* ** ******** ********
Objective
I am Noxolo I am driven, ambitious, always up for a challenge and am looking for my next opportunity. I am deeply committed to hospitality, leisure and tourism industry and have extensive knowledge of hotel services as a whole. I understand that the hospitality demographics are always changing, my main goal is to sharpen my management skills in order to ensure that every guest stay is pleasant and enjoyable and that the highest standards of customer service are met with the intention of becoming rooms division or banqueting & events manager. Experience has taught me how to assimilate myself in every challenge that I come across in my work; I have developed to stay calm under pressure and focus my energy on what needs to be accomplished. I am great believer in communication between people in order to maintain a peaceful and harmonious atmosphere to those around me. No one knows absolutely anything about everything they encounter and I am in no exception to that rule, hence I am well aware that there is still so much for me to learn. I believe that I have the minimum required skills, experience and academic qualifications to match your ideal requirements. Please get in touch if you are looking for someone who takes initiative and is self- motivated Thank you for your consideration and look forward to your positive response concerning the next step.
Personal Details
Date of Birth : 30/11/1994
Nationality : RSA
Gender : Female
Languages : Isixhosa and English
Education
Capital Hotel School, Pretoria
Hospitality Management
Gauteng Travel Academy, Pretoria
Travel & Tourism
Kharina Secondary School
Grade 12 (Matric)
Experience
Protea Hotel by Marriot Hunters Rest, Rustenburg
Second Year Trainee
Make reservations on Opera, welcome and register guests upon arrival. Prepare guest folio, letters, and documents. Check in and out guests. Handle inquiries regarding availability, rates and follow up on payments. Maintain the reception desk. Prepare guest arrivals, allocate and inspect guest rooms and ensuring that the Protea Hotel Standards are met. Plan banqueting events, menu planning and food & wine pairing.
Fortis Hotel Manor, Pretoria
First Year Trainee
Take enquiries and reservations. Maintain the required service standards and procedures for the Front Office Department. Monitor and report stock performance. Produce accurate reports on stock take. Check and balance transactions accurately
(range of transactions; cash floats, petty cash debtors control and banking). Assist 07 January 2017 -
05 January 2018
16 January 2016 -
20 July 2016
the Front Office Manager with house accounts and check paymaster accounts, payroll and arrange the roster.
Protea Hotel by Marriot Witbank
Orientation Trainee
Check daily room allocations and prioritize work accordingly. Inspect completed work areas for the Housekeeping Department. Inspect function venues before the commencement of functions. Make quotations and confirm reservations for the Banqueting Department. Cashiering and serve cooperate, leisure and government guests during buffet service. Clear and replenish tables. Take and deliver A la Carte and room service orders.
Travel with Flair, Pretoria
Conferences and Events Coordinator- Trainee
Make accommodation, car, flights and hotel reservations. Issue accommodation and car vouchers. Passive segment bookings (telephonically). Spreadsheet of tax invoices due for payment for the Accounts Department and coordinate conferences and events on & off - site
Personal Attributes/ Competency
Technical Analysis
Good Communication and Interpersonal skills
Time Management
Team work
Ability to work under pressure
Leadership
Hands on
Other Certificates
National Certificate in General Travel, NQF Level 5 Basic Fire Fighting and First Aid NQF Level 1
Hosipilatlity Management(Accommodation Services Food and Beverage Hospitality Reception) Capital Hotel School
Computer Skills
Advanced Opera PMS user, Galileo, MS Word
Basic Excel user
Activities
Hiking trails
Hockey
Play board Games
Reference
Sammy Monegi - "Protea Hotel by Marriot Hunters Rest" Banqueting and Events Duty Manager
adhiru@r.postjobfree.com
Monique Kiefer - "Fortis Hotel Manor"
General Manager
adhiru@r.postjobfree.com
Lara Rabi - "Protea Hotel by Marriot Witbank"
Assistant General Manager
adhiru@r.postjobfree.com
Adrie Fischer - "Travel with Flair"
Conferences and Events Manager
adhiru@r.postjobfree.com
Declaration
I, Noxolo Paulinah Sihoyiya, declare that the information given above is true and correct to the best of my knowledge, and any false information could lead to my application disqualified.
Contact this candidate