Relationship Manager
Resume:
Shane Jelks
CAREER SUMMARY
My experience working with entrepreneurs and Fortune 500 companies for 30 years has helped me develop proven strategies to create ideas and processes to benefit my clients and my teammates I am a trusted advisor for my clients not only in marketing, but from a total business model perspective, because I have an understanding of the consumer and the internal operations of the client. I am a skilled communicator and listen with an ear for what is not spoken.
EXPERIENCE
Fostering LLC, St. Cloud, MN (Salesforce Consultant) Key Accounts Manager/Business Analyst
JANUARY 2018 - SEPTEMBER 2020 (2+ years)
Key role: Responsible for managing key clients and nurturing new client relationships. Responsible for understanding client internal operations and gathering business requirements. Manage the completion of legacy databases to Salesforce implementation projects. Responsible for selling upgrades to existing clients.
Responsible to identify business and functional needs during the design and build process *Develop and update documentation of business system requirements and writing specifications * Serve as the conduit between the end users and the development team by participating in system testing, data validation and documentation * Perform in-house and online training for customers * Provide Salesforce Administrative support to clients * Create reports and dashboards *Create/modify objects, fields and page layouts * Create validation rules and Processes * Data imports via dataloader.io Moroch Partners, Dallas, TX (Advertising/Marketing/PR) Senior Partner/Brand Management
NOVEMBER 1990 - OCTOBER 2017 (20+ years)
Key role: Wore many hats and began my career when they were a startup and grew to become a Senior Partner in the company. Responsible for managing key clients and successful markets. I moved through the ranks, moving to new cities to start up new locations and markets for this key client, ensuring solid relationships, going to markets to "fix" relationships when needed and overall helping the company to become the largest marketer for McDonald's in the USA. Garnered credibility with McDonald’s regional leadership, franchisees as well as internally with the department heads and management of the company.
Develop trust and collaborate to maintain key client relationships with over 100 McDonald’s franchisees and corporate leadership *Responsible for Agency revenue of over $20M *Responsible to manage teams from 5 to 40 people *Develop strategic and tactical retail marketing plans to exceed sales goals *Collaborate with McDonald’s marketing team to create long term and short term business plans *Collaborate with agency media and creative teams to deliver award winning creative assets and maintain brand standards 8689 County Rd.23 SE
Becker, MN 55308
**********@*****.***
SKILLS
Marketing/Advertising
Client Relationships/Credibility
Communication
Salesforce
Confluence/Jira
Microsoft Office
CERTIFICATIONS
Salesforce Certified
Administrator (SCA)
STRENGTHS
Strategic Planning, Training,
Mentoring, Articulate,
Collaborator, Resilient
HOBBIES
Traveling, Reading, Gardening
VOLUNTEERING
Salvation Army Emergency
Shelter and Food Shelf
Joy Christian Center
Mayor's Prayer Breakfast St.
Cloud, MN
Camps Farthest Out
EDUCATION
University of Northwestern,
St. Paul, MN
Elementary Education Major
Music Minor
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