Post Job Free

Resume

Sign in

Customer Care Engineer

Location:
Morrisville, NC
Posted:
November 03, 2020

Contact this candidate

Resume:

Hemesh Midha

Morrisville, NC

adhipz@r.postjobfree.com

919-***-****

SUMMARY

Software Applications Architect, Analyst Developer with expertise in full life cycle development in latest technologies including Java, J2EE, OOAD.

Results-oriented, personable team player with over 20 years of computer industry expertise and exceptional success designing systems architecture and IT strategies.

Key strengths are meeting delivery objectives by working with business clients, establishing strong vendor relations, and providing exceptional customer service.

TECHNICAL EXPERTISE

Agile, Scrum

JAVA, J2EE, Enterprise Java Beans (EJB), Servlets, JSP, JDBC, SWING, Struts, Hibernate, Spring Boot, Web Services (Restful, JAX-WS, SOAP), ESB, SOA, Google GWT, Apache CXF, JavaScript, JQuery, XML, HTML, CSS, JMS, ExtJS, AWS, MAVEN, Angular, Node.js

C, C++, Oracle, DB2, MySQL, XML, XSLT, XPATH, XQUERY, Hadoop, PERL

PERL/CGI, Korn Shell, UNIX, MVS, Linux

Rational Rose OOAD, UML, MQ, AngularJS, Jira

EMPLOYMENT DETAILS:

JAVA ARCHITECT/LEAD/DEVELOPER 2003 – Present

Different consulting firms

Clients are IBM, State of NC, NetApp, Duke Energy, ABB, Cognizant, Trilliant Networks.

Led a team of offshore developers to develop an insurance claims policy application.

Led a team of offshore developers to provide maintenance and support on Java applications (WebSphere, Oracle)

Created Restful APIs to provide Insurance and financial aid applications.

Designed and developed storage management solution (Spring, Hibernate).

Designed and created software for material management (Websphere, DB2)

Provided technical leadership in development of a single sign and security controls on software also allowing for customer enablement for legal product offerings developed with (Java, WebLogic, Oracle)

Developed software components in content management system (CMS) for serving web content Sitecore (XML, XSLT, XPATH)

Architected and developed software applications for financial, benefit administration, and health care applications (Weblogic, Tomcat, Oracle, Java)

PROFESSIONAL EXPERIENCE

INFOSYS, Raleigh, NC

Architect / Technical Lead (March/2016-May 2020)

Responsibilities:

Led a team of offshore developers to provide maintenance and support on Java applications for client Metlife.

Developed technical artifacts and documentation for providing enhanced maintenance and support.

Organized and conducted Knowledge Transfer Sessions from the client for conducting maintenance and support.

Developed software in Java, J2ee, Oracle, DB2, Spring.

Clients: Syngenta, Lexis Nexis, Duke Energy, Cisco, Netapp, Raleigh, NC

Architect / Lead Consultant (Feb/2012-March/2016)

Responsibilities:

Designed and developed storage management solution for large clients (Spring, Hibernate).

Designed and created software for material management, online legal content, and conducted performance engineering.

Provided technical leadership in development of a single sign on software also allowing for customer enablements for legal product offerings developed with Java, Weblogic, Oracle.

Developed software components in content management system (CMS) for serving web content Sitecore.

Evaluated multiple internal IT products and their architecture for performance, scalability, failover, and reliability. Conducted assessment of both the platform and the java code (profiling). (Components of architecture included Google GWT, Memcache, Apache CXF for WebServices, Tomcat, Oracle, Spring, Hibernate).

Netsertive Inc., Raleigh NC

Senior Engineer (Feb/2011 – Jun/2011)

Responsibilities:

Created software (php, java, mysql) for creating and managing ads on the internet.

Designed and coded software fo the automated creation of text and image ads for both Google and Bing. (java, mysql)

Developed web-based system with LAMP stack (PHP, MYSQL) for displaying data on performance of ads that the customers are using for marketing campaigns on Google and Bing.

Architected system so that ads can be pushed to other platforms (e.g. Facebook).

Presented several classes and mentored development on the use of MVC and UML tools for OO design.

Clients: College Foundation of North Carlina, Department of Health Services of State of NC, IBM, Keane Inc., University of North Carolina.

Consultant, Raleigh, NC (Jan 2003-Jan 2011)

Responsibilities:

Architected and developed software applications for financial, benefit administration, and health care applications.

Created an architectural framework with SOAP, ESB which would enable the integration of all county and state systems with the COTS product.

Designed and benchmarked IBM WebSphere products on J2EE, WebSphere clusters and databases for performance, scalability, and high throughput at the IBM Development Center.

Created UML artifacts (Use Cases, sequence, and class diagrams) for modeling the system.

Created the object model incorporating several design patterns.

Architected and developed the system with use of MVC paradigm (Components included JSF for MVC, Spring for dependency injection and service discovery, Hibernate and custom designed ORM layer, Websphere as the application server, JAX-WS and RESFUL Webservices, DB2 database, JQUERY, Javascript).

CISCO SYSTEMS INC, Research Triangle Park, NC

Sr. IT ENGINEER 2000 - 2002

Architecture, Integration and Planning

Responsibilities:

Developed software for order management, inventory management, case management, scheduling systems, and a global call center application.

Achieved significant use of reusable code and shorter development life cycles of all new software by architecting data access layer (EJB Components, Oracle PL/SQL, Rational Rose, UML, JBuilder) to customer care, inventory, and scheduling databases.

Reduced service times over 90% by spearheading the development of a scheduling system (Servlets, JSP, JBuilder) of field engineers and parts delivery at customer sites for premium customers.

Significantly reduced call volumes to the Global Response Center by delivering a complete case management system (Servlets, JSP, Dreamweaver, JBuilder).

SR. PROGRAMMER ANALYST 1999-2000

E-Commerce Integration Services

FEDERAL EXPRESS CORPORATION, Memphis, TN

Responsibilities:

Led efforts to Architect and develop (J2EE, JSP, WebLogic) software for supply-chain management. Integrated supply-chain management between Federal Express and its customers.

Managed a team of over 10 developers to define the object model (Rational Rose, UML) and oversaw the development efforts of offshore companies and third-party consultants.

PROGRAMMER ANALYST 1995 - 1999

Systems Technology and Support

AUTOZONE INC., Memphis, TN

Responsibilities:

Designed and developed an Enterprise Object Model (Rational Rose, UML) for all e-business applications and integrated several e-business applications (Java Servlets, MQ-Series, DB2) into the Common Resource Environment.

Directed efforts to design, build the Data Warehouse (Oracle) for the decision support.

PROGRAMMER ANALYST 1989 - 1994

Department of Biostatistics

ST. JUDE CHILDREN'S RESEARCH HOSPITAL, Memphis, TN

Responsibilities:

Designed and developed systems for conducting trials a statistical analysis of clinical protocols involving treatments for pediatric cancer.

Developed a reporting system on treatments administered to bone marrow transplant patients and the outcome of the treatments for the International Bone Marrow Transplant Registry.

Designed a system for tracking treatments given to patients of Evans Syndrome Disease patients based on physician surveys, and recruitment of patients through patient referrals. (This data gathered became the foundation for a clinical protocol for this disease).

EDUCATION

MS, Computer Science, University of Memphis, Memphis, TN

BS, Mathematics, University of Memphis, Memphis, TN



Contact this candidate