Administration
Resume:
RESUME
LAKSHMI K S
adhipn@r.postjobfree.com
J P Nagar, Bengaluru
Objective
To leverage abilities gained in administration, client interactions, cross functions, team support to achieve management objectives.
Experience
Drishti, Head of Department, Admin and Accounts, October 2015 to present
Handling smooth functioning of Drishti Bengaluru branch, client interactions by managing all phone calls efficiently. Managing external communication for organization and department heads. Assisting coordinators in general communications to parents/clients.
Adequate support of organization and department heads in order to ensure efficient organisational functioning through scheduling and management of all appointments for consultation and psycho metric assessments, remedial therapy, counselling sessions.
Maintaining schedules and calendars of all employees
Accurate and complete maintenance of employee records like attendance and leaves.
Support to sales with marketing effort by scheduling meetings with external clients for new client collaboration. Effectively interfacing with important clients/beneficiaries.
Clean and efficient management of common utility areas and pantry by coordination with contractors and utility providers.
Accurate and updated accounts by instant billing, receipt generation for clients. Issuance of periodic bills and collection of payments from schools.
Honest and prudent management of all monies by handling petty cash book and related vouchers. Managing revenue expenses and receipts by cost reduction and budget management.
Timely monthly reporting by updating of all accounts and preparing monthly reports.
Policy and procedures implementation of HR policies and processes.
Coordination of all development and welfare activities for staff.
Liaison across all departments. Organizing annual symposiums.
Smooth functioning of PR SEN.
Responsible by reporting to Program Director and Head Operations.
Kanva Public School, Officer, Admin and accounts, June 2012 to May 2013
Handling students new admissions, maintaining admission records, files, ledgers.
Calling parents for fees payments, collection of fees, issuance of receipts, updating of fee ledgers.
Distribution of receipts for uniforms, books.
Updating and maintenance of account ledgers on a daily basis, updating daily transactions online.
Issuance of circulars.
Support to all departments, teachers and students related to admissions and daily smooth functioning of school work.
Issuance of T.C, coordination for exit formalities.
Infosys BPO, Senior Process Advisor, 2009-2010
Handling incoming and outgoing calls related to broadband connections for an overseas international client.
Conducting related tests for analysing the fault point.
Escalating the cases to the concerned department for resolution of connectivity.
Firstsource BPO Solutions, Senior Customer Associate, 2006-2009
Handling voice and non-voice process through incoming calls and chats to help NRI clients in opening of NRI bank accounts for a private bank.
Assisting the clients in filling the forms.
Explaining the procedure and features of the various accounts guiding them to open the appropriate account.
Chartered Sahakari Bank Niyamitha, Bank Clerk, 2000-2001
Helping cusomters to open new bank accounts as per their need.
Updating ledgers, online forms, filing papers, documents of customers.
Handling cash, tallying cash with accounts on a daily basis.
Coordination with customers to apply for loan, helping to fill the loan application form, collection of loan approval documents, calling customers to repay for loan.
Raising of Debit and credit vouchers.
Handling cheques clearance by updating the cheque details online for clearance on a daily basis.
Coordination with all departments for effective functioning of the bank daily.
Tallying of accounts every day for generating the daily reports.
Generating daily, weekly, monthly, quarterly and annual reports for fiscal year closure.
Academics
Diploma in Accutouch-2019, Indian Accutouch Medical Institute, Bharathiyar University(Distance Education).
Post Graduate Diploma in Business Administration – 2007, SBMJEC College, Bangalore University.
Bachelors in Business Management-1999, SSMRV College, Bangalore University.
PUC-1996, SSMRV College, Bangalore University.
X Standard-1994, The Oxford Senior Secondary School, CBSE.
Skills
English Typing Senior.
NIIT-MS Office, Information Search and Analytical Skills Assignment.
Team motivator, interpersonal ability, adaptability, listening skills, coping mechanism.
Willingness to learn new job related work.
Personal Details
Languages: English, Kannada, Hindi, Tamil, Telugu
Interests: Listening to music
Marital Status: Married
DOB: 28th April 1979
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