Senior Test Engineer

SWEETY JAIN

adhinv@r.postjobfree.com

Cell: 657-***-****

SUMMARY

● Software Test Engineer with expertise in Software testing and Quality assurance (QA) which includes Manual and Automation testing with hands on experience in all phases of Software Development Life Cycle (SDLC).

● Extensive work experience in all stages of STLC & expertise in Functional & Regression Testing methods for Web based applications in Test and UAT phases.

● Worked on Automation tool Selenium Webdriver and Hammer

● Extensively use declarative methods for TEST automation.

● Participated in design reviews and test reviews with the Development team, BAs and Test leads.

● Extensively involved in the preparation of design documents, integration test documents, status reports, test matrix, risk analysis, scheduling estimates.

● Conducted various knowledge transition and training session to new trainees.

● Performed Assertions to identify Elements/ Text present in the web pages and handled User acceptance commands in WebDriver.

● Descriptive programming and Report generation using Selenium WebDriver.

● Converting scripts from one language together using Selenium I.D.E.

● Expert in JMeter for API and web application Performance testing.

● Experienced in Performance, GUI, Smoke, Regression, Black Box and UAT SKILLS

Automation Tools: Selenium, Hammer, Jmeter, Visual Studio Code Operating system: MacOS, Ubuntu Linux, SUSE and Windows Test Management Tools: JIRA, SQUIDs, HP ALM, Test Tracker, Buganizer

Browsers: Internet Explorer, Firefox, Chrome, Safari Methodologies: Agile, Scrum

Accessibility Tools:JAWS, Voice Over, Talkbalk

Databases: Oracle 11g/10g/9i/8i, SQLserver, CMMS

Languages: Python, Git, HTML5, CSS3, JavaScript, Java Mobile: Android,IOS, Tablets, Android Studio, Xcode EXPERIENCE

HCL America Inc. Client: Google, San Jose CA

November 2018 - PRESENT

Senior Test Engineer (IVR)

● Senior Test Engineer responsible for IVR (Interactive Voice Response) testing for google customer care application (Speakeasy) across various platforms

● Test different behavior of IVR system to assist google customers

● Worked on Voice tone platform and both INBOUND and OUTBOUND IVR applications.

● Testing voice quality and voice recognition functionality of IVR Systems

● Verifying the quality of voice channel content while connected through Wifi, ethernet and mobile data

● Performed speech quality analysis and speech path verification under the guidelines of senior IVR tester

● Provided support in voice channels and user-plane interfaces

● Work with Corp engineering in integrating network on IVR systems if required

● Supporting test setup, analyzing defect metrics data and attending defect call

● Responsible verifying the logic of the Call Flow and BRDs

● Experience in testing CRM applications (Salesforce/ConnectSales/ Cases) for contact center

● Involved in testing multilingual voice applications

● Extensively used Hammer tool to generate automation test scripts for IVR System

● Used Python scripts on a command line interface to identify logs

● Worked on generating automation regression test cases using python and xml.

● Automate the IVR testing process - call establishment, menu traversal, and traffic generation detection process through Hammer scripts

● Navigate all options on an Interactive Voice Response (IVR) menu for testing (using bulk call scripting)

● Automated Speech-to-Text conversion and analysis for recorded voice prompts

● Additionally automated Speech-to-Text analysis result, GL test platform responds to the prompt by transmitting DTMF digits, tones, or voice file

● Worked on VUI Visio call flows both high and Low level documents for quick understanding of applications to deliver prompt QA services on those particular applications.

● Work on testing the integration between ivy system and crm

● Creating the test plans and test efforts in Test Tracker (Google internal tool).

● Assisted clients in UAT Environment testing.

● Responsible for creating Test scenarios and traceability matrix to make sure all requirements are covered under testing

● Attended all agile ceremonies such as release planning, sprint planning meeting, story sizing and retrospective meeting.

● Used Buganizer tool for creating and logging defects.

● Identified test data and raised the request for the QA support team and registered those test members.

● Wrote and reviewed test scenarios and test cases for the user stories based on the acceptance criteria.

● Attended daily stand up for updating the team members and escalated impediments if any to the business and scrum master.

● Performed Regression testing to ensure product integrity after modifications and enhancements to existing functionality and defect fixes.

● Validated test to check boundary conditions and error messages.

● Involved in testing of queuing, call transfer, skill based routing, conference and other CTI features.

Environment: Python, Speakeasy, Test Tracker, Google Tools, Agile, Black-Box, Buganizer,XML,Hammer

Nor-Cal Beverage Co. Inc, Fullerton CA

September 2017 - May 2018

Test / Preventative Maintenance Intern

● Created Manual and Automated test cases according to the business standards in Excel.

● Performed extensive functional, integration, security, UI testing and Regression Testing.

● Executed test cases manually and maintained documentation, re-tested failed test cases after bug fixes.

● Reported and entered defects and issues in Jira.

● Performed Mobile Testing on Android and iOS devices.

● Used Xcode to deploy mobile app developed for Test environment

● Extensively worked on native app testing using cloud based IOS and Android devices

● Wrote automation test cases and fixing automation script bugs using Selenium for web application.

● Identify the Test Cases to be automated and create automated test scripts of the front end using Selenium (IDE and Web Driver).

● Validated test to check boundary conditions and error messages.

● Analyze data to identify areas for improvement in the quality system

● Responsible for documenting work for quick references Guide utilizing MS WORD.

● Successfully assisted in maintenance of preventive maintenance database CMMS

(Computerized maintenance management system) for keeping track of maintenance operations and to prevent the upcoming maintenance issues.

● Provided outstanding support in monitoring, auditing, and maintaining the accuracy and integrity of the preventive maintenance database.

● Assisted in developing and generating regular and special preventive maintenance system reports.

● Gathered remarkable experience in data analysis and doing research to automate current processing, address problem areas, and improve existing workflow within preventive maintenance systems.

● Assisted with the development and maintenance of training materials and Standard Operating Procedures for preventive maintenance program.

● Maintained departmental records and documents in accordance with policy.

● Worked with the Maintenance department and Operations staff on projects and tasks as assigned.

● Provided administrative support to Plant Manager and supervisors as needed. Environment:Selenium Web drivers, IOS, Android, Xcode, JIRA, CMMS, MS Word, MS Excel, Agile, Black-Box

Syntel Private Limited, India (Client: Humana, USA) March 2014 - April 2016

Software Engineer in Test (IVR)

● Analyzing Functional User Specifications, Business Requirements and MS Visio documentation to design the test plans and test cases and perform later test execution.

● Writing SQL Queries in Oracle Database, to retrieve and modify data,verification of System’s values and batch jobs.

● Testing behavior of IVR systems to assist callers.

● Automated regression test cases using Selenium Webdriver.

● Testing voice quality and voice recognition functionality of IVR Systems.

● Validated the test data for IVR systems using SOAP UI and RESTful web services.

● Used JMeter to perform web service testing (GET, POST and PUT methods).

● Handled tasks of testing voice channel content of individual connections.

● Performed speech quality analysis and speech path verification under the guidelines of senior IVR tester.

● Evaluated the quality of voice channel received in IVR systems.

● Provided support in voice channels and user-plane interfaces.

● Performed responsibilities of integrating networks in IVR systems as required.

● Worked closely with Product Owners, Scrum master, Developers, Business Analysts and UI teams attended Vision calls and elaboration calls to understand the complete requirements for functional, integration and database testing.

● Actively participated in release planning, sprint planning meeting, story sizing meeting, and retrospective meeting.

● Attended planning poker meetings to size the committed user stories to define the complexity and story points for the sprints.

● Wrote and reviewed test scenarios and test cases for the user stories based on the acceptance criteria.

● Maintained Requirement Traceability Matrix (RTM).

● Used IC tool to generate call flow diagrams

● Executed test cases, documented the results and prepared execution documents for business to sign off.

● Responsible for Regression testing to ensure product integrity after

● modifications and enhancements to existing functionality and defect fixes.

● Reported the bugs found during the testing using the Squids for development environment and Clear quest for QA environment and assigned the issues to the development team.

● Used Version One Framework for keeping track of project tasks assigned in each sprint.

● Played a key role in creating Book of Business Regression Test cases for the QA team, which will be tested in every production release.

Environment:Selenium WebDriver, White / Black box, Squids, Version One, PL/SQL, SOAP UI, XML,HTML5, CSS3, IC Tool, Agile, SQL Server 2012, Oracle 12c, Window

EDUCATION

California State University, Fullerton CA — MS in Computer Science (August 2016 - May 2018)

Technocrats Institute of Technology, India — BE in Computer Science & Engineering

(August 2009 - June 2013)

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