catherine skinner

adhimc@r.postjobfree.com

EXPERIENCE

Toast Inc. Boston, MA

Project Coordinator May 2019- April 2020: Laid off due to COVID-19

-Handled all aspects of small to medium restaurant implementations

-Used restaurant industry and hospitality experience to delight customers through the implementation process.

-Leveraged a network of dedicated services resources, third party partners, and technology platforms to ensure that all objectives and goals were achieved.

-Worked cross-functionally with internal partners and department heads to ensure customers successful integration

-Acted as the main point of contact responsible for all communication between Toast and the customer during the implementation process.

-Nurtured a positive customer relationship from on-boarding to go live.

-Ran and coordinated the activities of all internal teams during the process including Sales, Implementation, Customer Services, and Product Management.

-Developed, executed and led a project plan specific to the client and the agreed upon, including budget and resources.

-Generated project status reports and metrics.

-Managed a comprehensive control process across hardware, software, configuration, installation, and resource management

-Effectively directed and motivated a team of internal support resources in accordance with Toast's mission statement values.

-Became a Toast platform expert and learned all technology partners in the Services stack.

-Worked with management and peers to consistently evolve best practices.

-Committed to professional development including soft skills, product knowledge, integrations and industry knowledge.

-Gained experience with Salesforce and Project Management tools.

-Regularly communication (via phone, email and text) with Toast customers, from servers through executives.

-Carried out smooth communication with multiple teams, Sales, Software Configuration, Field Implementation, Configuration Center, BizOps, RSM & Support, through multiple channels - working with both individual contributors and managers.

-Was a member of the first Project Team at Toast to take 200+ customers live in one month.

-Adapted to the constant change of a face paced work environment.

-Consistently received high ‘People Scores’ and feedback from my customers.

Verbatim Advisory Group Waltham, Massachusetts

Market Research Associate June 2016 – May 2019

-Conduct investment research via phone interviews with Franchisees and Managers in the retail and restaurant space.

-Gain insight into retail and restaurant merchandising, promotional, and operations strategies and measure the impact at both the local and national level.

-Connect with XYZ manager over the phone 50 +/- 10 outbound calls per day.

-Place and record conversations collecting important information. Asking discovery questions to get desired data.

-Keeping up relationships with Franchisees post surveys monthly.

-Working closely with Project Managers to improve team workflow.

-Awards: consistently performed in the top 40% of the team, named 3rd most qualitative researcher in the company for 2018

-Presented and implemented a restructure to new hire training and responsible for training all newly hired research associates

-Conduct kick-off meeting and Consumer Program Training for new hires

-Ensure quality and accuracy of information in surveys by communicating clearly and thoroughly during conversation.

YMCA of Greater Boston Waltham, Massachusetts

Membership Representative Summer 2015 - Fall 2017

-Ensured that members are satisfied and getting all they can from our facilities.

-Enthusiastically and professionally communicated with colleagues and members face-to-face and over the phone to deliver quality customer service, build productive relationships and create a positive environment.

-Responsible for successful development of the membership base, quality customer service, and the successful completion of all transactions during shift.

-Independently managed business transactions (i.e. processing program registrations, reconciling daily cash drawer, etc.)

Keene State College Keene, New Hampshire

Communication’s Department Research Intern: Giving Office Fall 2014- Spring 2015

-Independently created, conducted, and transcribed Interviews with faculty and staff.

-Developed, conducted, and transcribed Focus Group discussions.

-Delivered research results and feedback to the Giving Office in a timely and organized manner in order to influence and encourage change to the program to increase awareness of Philanthropy opportunities on campus.

-Professionally and systematically organized, scheduled, and followed-up on interviews and focus groups.

-Developed creative initiatives to generate student interest and participation in focus groups and philanthropy at Keene State.

EDUCATION

Keene State College Keene, New Hampshire Bachelor of Arts in Communication, Minor: Studio Art (Graphic Design focus) May 2016

Relevant Coursework

Public Speaking, Interpersonal Communications, Theory Communication & Rhetoric,

Globalization in the Workplace, and Group Interaction

Research Projects

Giving Office: Keene State College (Paid Internship in Marketing Research) Fall 2014-Spring 2015

What Does the Keene State College Community Know about Philanthropy on Campus?

Senior Project: Interpersonal Communications Spring 2015

Knapp’s Theory of Relationship Development; Development of Romantic Relationships Online

SKILLS, INTERESTS, HOBBIES

Skills: Creating and Executing Focus Groups, Public Speaking, Effective Communication, Competent on social networking sites: Instagram, Twitter, Facebook, Tumblr, Tik Tok and LinkedIn, Working knowledge of Spanish (written and verbal). Project management, Customer Success, Hospitality, Problem Solving.

Software: Adobe Creative, Lightroom Photoshop, InDesign, Illustrator, Microsoft Word, Microsoft Excel, PowerPoint, Prezi, Salesforce, DocuSign, Slack, Google Drive.

Hobbies:

Head Swim Team Coach, Arlington Catholic High School Fall 2015-Present

-Running and scheduling meetings with swimmers, parents, and other school staff.

-Planning daily workouts and keeping swimmers motivated and focused while keeping practices fun and interesting.

-Communicating with the school, faculty, the school’s athletic trainer, assistant coach, coaches of other league teams, the league, parents, and swimmers smoothly and efficiently. Creating and implementing fundraising events.

Photographer: Social Boston Sports Fall/Spring 2016- Fall 2019

-Photographing “final’s nights” of various adult intramural sports in and around Boston.

-Representing Social Boston Sports at the finals celebration held at a sponsor bar.

-Editing photos using Lightroom and posting photos to the Social Boston Sports Facebook page.

223 Copeland Street

Waltham, MA 02451

781-***-****

References available upon request.

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