ASMA MALIK

Dubai, U.A.E Mobile: +971-**-***-**** Email: adhilb@r.postjobfree.com

PROFILE SUMMARY

Dedicated and enthusiastic, I am a strong negotiator and communicator with a proven track record in creating, developing and maximizing client portfolios, product ranges and growth in line with business objectives to maximize revenue streams and profitability. My other experiences include Marketing, Tele-Sales, New Product Development and Positioning, Product Launches, Marketing Analyst, Content Digital Media Marketing, Advertising, Branding, Events Management, Personal and Administration Assistant and Customer service .

I am positive, energetic team player with the ability to build lasting relationships across the business at all levels.

EXPERTISE

Product definition

Problem Solver

Event management

Brand Marketing

Administration

Brand activation

Product line extension

Content Writing

Merchandise planning

Market segmentation

Customer Service & Telesales

Product development

New client opportunities for Advertisement

CRM Skill

CAREER SUMMARY

Marketing Executive, November 2015 - June 2020, Emirates Group- City Sightseeing, Dubai, U.A.E.

Key Responsibilities:

Creative content writing and designing ideas

Building and maintaining profitable relationships with key customers

Conduct market research based on customer questionnaires and focus groups

Planning and executing Social Media Campaign (Maintaining Marketing calendar for FB and website)

Planning and delivering CRM strategies across the organisation with a view to retaining existing customers, increasing brand loyalty and expanding the company brand

Supporting in-house marketing and design team

Producing additional marketing communications, such as flyers, brochures and exhibition-related projects

Setting up and managing tracking systems for marketing campaigns and online activities through google AdWords

Running brand activation campaigns offline, Organising and Management with partners

Organising the production of branded items such as stationery and merchandise

Analyse production of artwork, sourcing images and print buying related job orders and develop production tasks and schedule

Ensure cost-effective, high quality and timely delivery of Print Media Advertising

Recommend process improvements to enhance production quality and capacity

Assisting with the production of artwork, sourcing images, print buying and checking copy

Event Management and Organizing events in coordination with the events team

Meeting with General managers in the organization to plan strategically and budging

Achievements:

Carried out 09 Brand activation campaigns

Generated revenue of AED 220K through marketing partnership using company brochure, map and bus advertisement

Refurbish head office and Branded 08 kiosk locations across Dubai

Redesigned tour brochure and increased its distribution to over 90 new locations across U.A.E.

Branded 20 merchandise items

Customer Service Executive, August 2014 - October 2015, Emirates Group- City Sightseeing, Dubai, U.A.E.

Key Responsibilities:

Take inbound and outbound calls to sell the product and answer customer inquiry

Processes credit card payments and troubleshoots any issues that may arise

Deliver service information on all the products

Resolving customer complaints quickly and efficiently

Coordinating, assisting and record-keeping of leisure tickets issued by third party suppliers

Handling the GPS tracker, uploading route schedule and updating the changes

Supporting sales department for creating and managing the contract

Recording all the discount and offer for the accounts department

Training and managing a team of junior customer service representatives

Planning and organising the roaster systems for customer service staff

Achievements:

Promoted as acting supervisor within 6 months

Customer Service Representative, May 2012 - June 2014, Jalal Passenger Transport by Rented Buses LLC, Dubai, U.A.E.

Key Responsibilities:

Responding promptly to customer inquiries

Acknowledging and resolving customer complaints

Processing orders, forms, applications, and requests

Keeping records of customer interactions, transactions, comments and complaints

Ensure customer satisfaction and provide professional customer support

Sales Coordinator, January 2012 - March 2012, Cellucom, Dubai, U.A.E.

Key Responsibilities:

Introducing the latest models of mobile phones to the customers

Handling the sales and making invoices

Been awarded most of The Most Promising Promoter for exceeding the sales target

Personal and Administration Assistant, January 2006 - November 2008, Ibrahim Jaffar Contracting, Dubai, U.A.E.

Key Responsibilities:

Handle calls and Email

Scheduling the meetings with clients

Maintaining proper records of the meetings and other office administrative tasks

Booking and arranging travel, transport and accommodation

Reminding the Managing Director of important tasks and deadlines

Collating and filing expenses

Researching on behalf of the manager

EDUCATION

MBA in Marketing Management, Jaipur National University, Dubai, U.A.E., 2019

Fundamental of Human Resources Certificate, Online, 2015

BBA in Psychology, Sindh University, Karachi, Pakistan, 2011

Secondary School Certificate (SSC), Pakistan English High School, Dubai, U.A.E, 2001

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