Office Staff Service Representative

***A E. Beach Street Watsonville, CA ***** 831-***-**** *******@***.***

Grace Murakami-Bertone

Objective

Desiring a challenging role in an office or administrative setting. Can achieve high work performance through self-motivation and dependability. Has prior customer relations management experience and demonstrates the ability to complete tasks accurately despite interruptions and competing demands. Displays time management skills and exhibits excellence in communication and customer service.

Experience

May 2019-August 2020

AmeriGas

Royal Oaks, CA

Operations Supervisor

Oversaw an office staff of four employees

Processed payroll

Accounts Receivable and Payable duties

Scheduled driver and technician on-call hours

Submitted daily reports

June 2016-May 2019

AmeriGas

Royal Oaks, CA

Customer Relations Representative

Answered phones in a fast-paced environment

Handled customer complaints and surveys

Daily cash reconciliation

Jan. 2011-June 2016

Santa Cruz County Bank

Aptos, CA

Customer Service Representative

Bank trainer

Processed deposits, payments and various transactions

Vault and ATM balancing

1974-1978

Watsonville High School

Watsonville, CA

High School Diploma

References

References are available on request.

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