Objective:

My objective is to have the opportunity to develop and increase my knowledge and skill sets of Revenue Cycle.

Professional Profile:

High energy professional with years of experience working within office and retail environments. Promoted through several increasingly responsible positions. I am a team player with proven records of accomplishments, strategically developing and improving work performance, customer service, time management and organization. I am always exploring new and innovative solutions through hard work, dedication and continued education.

Machol & Johannes LLC: Cash Application Manager – Interim Cash Operation Director

Nov 2017- Present

Operational Functions include:

Responsible for managing the day-to-day activity of the Revenue Cycle, vendor oversight, consumer refunds and other operational functions, including AR billings, AP oversight, denials/rejections, client audits, appeals, payment posting, and reporting.

Develops and implements strategies surrounding specific audited reports ensuring compliance, financial viability, and continued improvement.

Coordinates and organizes work functions within assigned departmental area, working collaboratively with internal and external customers, communicating needs and developing solutions to problems ensuring department and organizational targets are met and/or exceeded.

Ensures processing of consumer accounts for accuracy, timeliness and compliance enabling staff productivity to meet/exceed benchmarks.

Coordinates, conducts and/or participates in staff meetings, client meetings and other management related meetings utilizing time management and efficiencies to make the most of resource usage.

Provides communication related to change in practice and regulation, monitors impact of change, and develops strategies to improve revenue performance. Identifies technical training and personal development training opportunities for staff and leaders.

Centura Health: Cash Operation Manager – Professional /Hospital claims

Jan 2015- Present

Operational Functions include:

Responsible for managing the day-to-day activity of the Revenue Management call center; self-pay vendor oversight, patient refunds and other operational functions, including financial counseling, patient registration, price quotes, pre-authorizations, super census, charity process, billings, collections, denials, appeals, payment posting, and reporting.

Develops and implements strategies surrounding specific audited reports ensuring compliance, financial viability, and continued improvement.

Coordinates and organizes work functions within assigned departmental area, working collaboratively with internal and external customers, communicating needs and developing solutions to problems ensuring department and organizational targets are met and/or exceeded.

Ensures processing of patient accounts for accuracy, timeliness and compliance enabling staff productivity to meet/exceed benchmarks.

Coordinates, conducts and/or participates in staff meetings, payors meetings and other management related meetings utilizing time management and efficiencies to make the most of resource usage.

Provides communication related to change in practice and regulation, monitors impact of change, and develops strategies to improve revenue performance. Identifies technical training and personal development training opportunities for staff and leaders.

Centura Health: Insurance Center Supervisor

May 2012- Jan 2015

Core Responsibilities include:

Monitoring of staff through monthly one-on-ones and performance reviews

Monitoring Kronos

Holding team meetings on policy and procedure updates and Press Ganey

Communications with team members as a whole and individually on a daily basis

Operational Functions include:

Troubleshooting unresolved accounts

Running reports on volumes by facilities, insurance plan codes and cas codes

Monitoring Insurance queues and account aging

Auditing

Pulling stats for Insurance Center Associates

Posting zero payment and Adjustments

Reviewing High Dollar accounts

Team building

Training new associates and monthly team process reviews

Centura Health: Cash Control Supervisor

Nov 2007 – May 2012

Core Responsibilities include:

Monitoring staff through monthly one-on-ones and performance reviews

Monitoring Kronos

Holding team meetings on policy and procedure updates and Press Ganey

Communication on a daily basis team as a whole and individually

Operational Functions include:

Troubleshooting posting errors, missing applied payments and variances

Running reports on volumes by facilities, insurance plan codes and cas codes

Monitoring queues, suspense account balances and account aging

Creating Monthly and Quarterly suspense accounts

Auditing

Month End Cash Goal Report- projection reporting by facility and overall month end goals

Pulling stats for Cash Control Associates

Posting

Reviewing electronic posting accuracy

Team building: 212 degrees, insights, colors, and getting to know your coworkers game

Training new associates and monthly team process reviews

Creating training material and how too’s

Accomplishments

Cross training essential job functions and responsibilities for Cash Team as a whole

Reduced outstanding suspense accounts to be within current policy timeframes

Merged cash processes with the CHPG (formerly PRS) including work queues, system access needs and fully cross train like duties

Med Lockbox – developed go live time line and test schedules, testing imaging and posting processes to limit quality errors; developed correspondence queues to increase productivity; implementation of nine lockboxes since Sept 2010

Development of process improvements for balancing Med Assets Reconciliation

Tog Agency posting electronically resulting in decreased manual posting

Centura Health: Patient Account Representative-Cash Posting

May 2007- Nov 2007

Core Responsibilities include:

Posting, processing, researching and tracking of electronic/manual payments for

several medical insurance companies

Utilizing time management and processes to accurately complete postings

Assisting in researching and eliminating posting errors

Management of individual exceptions/postings allowing for the growth of individual

work performance and overall team performances

Single point of contact for the tracking, distributing and resolution of old and

new recouping transactions

A top performer amongst peers

Recipient of the Quality Pillar Award in August 2008

Albertson’s LLC: Service Operations Manager

January 1998- October 2007

Core Responsibilities include:

Management and supervising of others

Job training of all newly employed associates

Scheduling and payroll

Regularly updating and implementing company policies/procedures

Data Entry

Bookkeeping

Cash Management

Efficiency, Labor and Sales reports

Customer service

Education:

Smoky Hill High School, Colorado Graduated: May 2000

CSU – Healthcare Management and Administration July 2012- Present

Technical Skills:

Proficient in PC and Macintosh computer systems

Proficient in Mircosoft Word, Excel, PowerPoint and Outlook

Medical systems such as: Meditech, Medipac, Document Management System, Med Assets, Base Recover, LSS, Lawson and Epic

Certification:

Epic 2015 - Payment Application for Single Billing Office

References are available upon request.

Tannis Little

2654 S Gibraltar St. Aurora Co 80013 Mobile: 720-***-**** E-mail: adhijh@r.postjobfree.com

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