Microsoft office, Jira, Atlassian, Data analytics, Confluence, SQl
Resume:
adhiic@r.postjobfree.com
MICHAEL PEPPER
WWW.LINKEDIN.COM/IN/MICHAELAPEPPERJR/
Education:
York College of PA
B.S. Computer Information Systems
Cybersecurity, Project Management, Web Development, Business Analytics and Data Mining, Cloud Infrastructure, Management Information Systems Experience:
Andculture, Engineering Team
Quality Assurance Analyst July 2020- Present
• Help define acceptance criteria for new and existing software features, and verify that what is delivered meets the defined criteria
• Create detailed, thorough, and well structured test plans (geared towards regression testing).
• Comply with project plans put in place through Agile SCRUM principles and other project management practices on a project.
• Track quality assurance metrics, like open issues and trends on releases using JIRA.
• Report and document bugs and defects using project management tools in JIRA.
• Review technical documentation and requirements to provide meaningful feedback based on the business knowledge on multiple projects.
• Stay up-to-date on new testing tools and testing strategies (browsers and devices).
• Set personal objectives to continue learning and growing.
• Invite and encourage constant experimentation in the ways we deliver work. Support Analyst September 2019- July 2020
• Configure and test an educational web tool used by over 13,000 students using SQL, IT systems, and software.
• Provide reports to clients by querrying data using Microsoft SQL
• Support all internal and external customers with product training, knowledge and expertise.
• Create training material used to educate teachers and administrators about new feature releases.
• Troubleshoot and prioritize incoming client issues.
• Investigate and resolve problems in different application environments while assisting other client staff related to the product.
• Collecte feedback to determine global patterns of issues in the system York College of PA, IT Department
Intern January 2018- December 2018
• Provided technical support to customers. Handled high volume calling (25-40 calls per day). Escalted calls to appropriate team members while creating tickets. Strong oral and written skills.
• Helped customers with password changes and unlocking accounts
• Ensured proper functionality and maintenance of over 1000 computers and printers by installing, modifying, and repairing computer software.
• Assisted customers in technicial difficulties with operating system issues, email clients, and other programs.
• LTS Help Database: Used this tool to assist customers in order to resolve a problem without escalating it.
Metro-North Railroad
Intern May 2018- August 2018
• Ensure all MTA Metro North employees and contractors work in a safe environment. Assisted in Conducting Safety Audits and safety briefings. Ensure all contractors completed railway worker safety training.
• Provided response to planned and unplanned service disruptions. Assisted in providing alternate transportation or bus service as well as customer service at stations.
• Completed a station amenities photography project for all Metro North Stations, This project is being used by many Metro North employees to Analyze station maintenance and enhancements.
• Assisted in overseeing operational aspects of System-wide Beverage and Snack Vending Machine Program including vendor relationships Pepsi, Coca-Cola and MARS/M&M’s or snack vendor.
• Assisted in Managing intradepartmental work efforts and workforces on various station amenities, enhancements, maintenance and customer service initiatives as directed.
• Assisted in the coordination and installation of recycle bins, station Identification signs, directional signs, bike racks, Customer Information Displays.
• Performed on-going station and parking facilities inspections to insure that appearance standards and facility maintenance standards are in compliance.
• Assisted in organizing Customer Service supplies for Station Terminal Auxiliary response
(STAR) representatives.
KENNAT Incorporated/Skyview Investors Livingston, NJ; Intern Summers of 2016 & 2017
• Assisted the corporation with all areas of the business including visiting foreclosures, preparing/analyzing spread sheets, and coordinating purchases with staff. Summer 2016 &2017
Skills:
JIRA, Confluence, Python 3, SQL, Certified Microsoft Office Specialist (MOS), Certiport IC3 Certified, Sales, & Training in Sustainability
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