LOKESH .V

No. **, Milagai Chedi Kulam, *nd Street,

Gummudipoondi, Tiruvallur district – 601 201

Email-id: adhii2@r.postjobfree.com Mobile: +91-900*******

CAREER OBJECTIVES:

To acquire a position within the field of Information Technology with a company that will allow me to demonstrate my skills, knowledge and desire to grow as an individual. I am looking to acquire a position with a company that provides the opportunity for further growth and development within the company.

WORK EXPERIENCE:

Employer Name

: Edunetwork Private Limited, Chromepet

Designation

: IT SUPPORT ENGINEER

Period

: October 2018 to Present

ROLES & RESPONSIBILITIES:

• Installation, Troubleshooting and Configuration of Windows Operating System [Win8 and Win10].

• O365 installation and configuration

• Expertise in servicing Laptop: replacing RAM, HDD, Processor, DVD/CD drives, Motherboard and Display.

• Expertise in assembling and disassembling of PC and hardware.

• Good knowledge in System/Server maintenance activities.

• Troubleshooting and configuration of Printer connectivity issues – both in local network and direct port connection.

• BIOS – Good understanding and updating/flash knowledge.

• Basic Knowledge in Static IP, Dynamic IP, TCP, IPV4, IPV6 and their uses.

• Updating the firmware when it is required.

• CCTV installation, configuration and troubleshooting.

• Coordinate with local vendors for tasks and activities to be performed.

• Troubleshooting, Installation and Configuration of Ubiquiti Networks – Unifi Ap Ac Pro

• Blocking/Unblocking the Wi-Fi users in the Access point as per the Company management process.

• Installation, Configuration and Troubleshooting the PF Sense Firewall.

• Monitoring network links by logging into the PF Sense Firewall in a daily basis.

• Coordinating with ISP team whenever they trying to update from their side.

• Resolving/Updating issues as per the users raising tickets in the ITSM software tool GLPI that helps us to plan and manage IT changes in an easy way.

• Performing audit weekly once for all the IT Assets.

• Providing remote support for the existing customers.

• Static IP is configured with nagios. Whenever receiving network downtime alert from the nagios will raise a ticket to the respective ISP team in their login portal.

WORK EXPERIENCE:

Employer Name

: Amazon Seller Services Private Limited, Puduvoyal

Designation

: IT SUPPORT ASSOCIATE

Period

: March 2017 to September 2018

ROLES & RESPONSIBILITIES:

• Installation, Troubleshooting and Configuration of Laptops and Desktops

• Workstation setup and maintenance as per the company norms.

• Install authorized Amazon software to the user laptops and desktops with an approval from their department manager.

• Resolving issues as per the tickets raised by the internal users.

• MS Outlook installation and configuration

• Configuring the printer in the system as per the approval of manager.

• Installing and troubleshooting the software in the RF Scanners which has been used by the internal users for picking the product.

• Installing/troubleshooting the Linux based operating system in the dell thin client.

• Troubleshooting and configuring the zebra printers such as Gx430t, ZT410 and ZT230.

• Performing audit for the entire warehouse IT Related Assets weekly once and escalating the issues to the manager.

• Making call log with the HP Support for the laptop hardware issues.

• Coordinating with vendor for cctv installation, LAN installation and other IT related projects.

ADDITIONAL COURSES:

• Completed CCNA course at IICT Training Institute, Chromepet.

ACADEMICS:

• 2016 - B.E(ECE), TJS Engineering Colege, Puduvoyal with 63%.

• 2012 - HSC, Velammal Matric Higher Secondary School, Ponneri with 88.25%

• 2010 - SSLC, Sri Kalaimagal Vidhya Mandir Higher Secondary School, Gummudipoondi with 89%

PERSONAL PROFILE:

Father Name : Vasu C

Sex : Male

Date of Birth : 03-04-1995

Blood Group : ‘B’ negative

Religion : Hindu

Nationality : Indian

Marital Status : Unmarried

Languages known : English and Tamil

DECLARATION:

I hereby declare that all the information stated above is true to the best of my knowledge.

Date: Yours Truly

Place:

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