Dinesh Tankala

IT Support Executive

Providing technical support for various inhouse IT Projects. Across the company with the total experience of 3 years

adhih4@r.postjobfree.com

+91-833*******

Hyderabad, India

linkedin.com/in/dinesh-tankala-58249a110

WORK EXPERIENCE

IT Support Executive

Piramal Foundation

02/2019 - Present, Hyderabad

Not-For-Profit organization that aims to create replicable solutions to some of our nations most pressing challenges.

The first point of contact for the end-users for any technical issues in mobile and web applications.

Interact with staff on desktop problems and their resolution. Investigating the reported issues & bugs and sending the details to respective development teams.

Configuring Tabs & Mobiles and subsequently tracking them using Google MDM.

Configuring Laptops with the required applications as per the new requirements for projects.

Responsible for creation of new user IDs along with configuring basic software's after allocating assets to new users.

Helping end-users troubleshoot issues which they encounter while using the software and providing them actionable tips to resolve the problem.

Managing stocks of equipment, consumables and other supplies.

Handling government projects like NITI Aayog 104 Helpline, 1097 Helpline call centers, MTMC and HWC

configuration, and troubleshooting of Domain Controllers, DNS, Group Policy, Disk Quotas, VPN, and OU, Antivirus, Firewall.

Contact: Saurav - +91-970**-*****

Desktop Support Engineer

Progressive Infovision Pvt. Ltd.

10/2018 - 01/2019, Hyderabad

Worked on Migration of all the assets of the company from Windows 7 to Windows 10.

Resolved technical issues of the clients remotely using Any- Desk,Teamviewer and Microsft Remote Desktop.

Network Engineer - NOC

Pioneer Elabs Limited

12/2017 - 12/2018, Hyderabad

Troubleshooting of various network related issues like Wireless connectivity issues in the router, DNS related site issues, DHCP, SMTP port outlook issues, slow browsing and VPN connectivity issues, port-forwarding issues with CCTV for the customers

Hands on experience with static routing and default routing for leased line customers

Monitoring network performance to improve the backup strategy using Nagios, Solar winds, & MRTG

Tracking and resolving tickets as per the SLA to meet the customer requirements

EDUCATION

Bachelor of Computer Application

Aditya Degree College, Andhra University

2014 - 2017,

TECHNICAL SKILLS

Azure Admin skills KOBO TOOLBOX JIRA Creating FTP

ERP Admin Network Configuration Vendor Management

Freshdesk Ticketing Tool Microsoft Office 365

Outlook Configuration User Training Project Management Production Testing New User Account Setup

Business Process Improvement Outlook Configuration

New Computer Installation Customer Relationship

Asset Tracking and Management Android Support

Creating the Share Floder User Support

Managing and configuring Google MDM Troubleshooting Remote Desktop Services and Support Tech Support

Poaching Management Assets Tracking and Management Investigating, Diagnosing and Solving IT Issues sophos Firewall PROJECTS HANDLED

NITI Aayog Aspirational District Project (02/2019 - Present) Yatharth App (Available on Play Store) (05/2019 - Present) Health and Wellness Center - Telemedicine (09/2019 - Present) Mobile Telemedicine (04/2020 - Present)

Door to Door Mobile App (09/2020 - Present)

Community Mobilizer Mobile App (10/2019 - Present) CERTIFICATIONS

Microsoft Certified Professional

(7vkC-uGhh)

Microsoft Technology Associate

(H031-0539)

Microsoft OFFICE 365

(37461797)

LANGUAGES

English

Full Professional Proficiency

Telugu

Full Professional Proficiency

Hindi

Professional Working Proficiency

Oriya

Limited Working Proficiency

INTERESTS

New Emerging Technologies Travelling Movies

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