Albert L. Green

**** ******** ****** *****

Brooklyn Park, MN 55428

763-***-****

adhids@r.postjobfree.com

PROFESSIONAL EXPERIENCE

ShopHQ, Eden Prairie, MN. September 2013 to April 2020

Retail Product Quality Assurance Manager, Hard Home, Consumer Electronics and Food.

Manage day to day activities and special projects for up to 8 Quality Assurance Product Evaluators.

Establish and update product requirements/evaluation checklists for a variety of retail products and educate Merchants and vendors on the requirements/product expectations.

Investigate and take necessary actions on customer complaints, low customer ratings, high product returns, and potential product safety issues.

Led team that developed and implemented New Vendor On-Boarding program as it relates to product quality. Continuing execution of this process for product categories I am responsible for.

Worked with vendors regarding development of products that are not ready for retail sale. This includes evaluations of prototypes and first of production, recommendations for assembly and use instructions, and/or functional issues found during product evaluations. Often including drawings and written improvement suggestions regarding materials and/or dimensional changes. Products involved include, but are not limited to Health and Medical, Consumer Electronics, Home décor, Furnishings, Electrical and mechanical Kitchen items.

Creation, implementation, and execution of process that ensures direct import food use products are properly classified per FDA and US Customs requirements.

Helped develop and implement process to ensure California Proposition 65 requirements are met regarding product labeling and internet sales notification.

Review and approve or deny requests for expedited evaluations. This includes working with Merchants when lower priority products need to be re-prioritized, re-assignment of Evaluators work queues to accommodate the “Hot” request, working with other departments and vendors to make sure the QA process is completed on time.

Regularly and continually work with many areas of the company, such as Legal, Merchandising, Customer Solutions, Product Marketing, Computer Support, Information Technology, On-air Production, Senior Management, Fulfillment Center, Samples Warehouse, Human Resources, Accounting, Vendor Management, among others to achieve company goals.

Work closely with regulatory agencies, such as FDA, UDSA and State agencies, as well as 3rd party testing labs including UL, ITS, MET Labs, Element, and others to make sure products sold are in compliance and meet industry standards.

ION Corporation, Eden Prairie, Minnesota. January 2007 to September 2013

Quality Engineer.

Helped developed and maintain company’s AS9100 and ISO 9001 certifications.

Conduct Configuration Audit of prototype and production electronic and mechanical parts and assemblies.

Conduct AS9102 First Article Inspections and prepare documentation for first of production

AL GREEN PROFESSIONAL EXPERIENCE (Continued)

electronic and mechanical parts and assemblies.

Perform in-process and final inspections on military and space flight products designed and manufactured by ION.

Maintain company’s calibration schedule including performing in-house calibration of many

tools and measuring devices used by ION.

Review, approve and document technical drawings and schematics.

Write Acceptance Test Procedures and Reports for products designed and manufactured by ION.

Conduct Meantime Between Failure and Meantime To Repair analysis for products designed and manufactured by ION.

Write and review ION’s Standard Operating Procedures and Standard Operating Practices.

Generate and follow-up on corrective actions for nonconforming products, parts and processes.

Work with Designers/Drafters and Technicians to correct prototype drawings and components that are found in nonconformance and offer suggestions for improvement.

Assists in Test and Receiving departments as needed.

Conduct internal audits of ION’s AS9100/ISO 9001 Quality Management System.

WSS Media, Minneapolis, Minnesota. January 2005 to July 2006.

Quality Assurance Department. Manager of Hardlines/Softlines.

Developed and defined policies, procedures and documentation for evaluating potential new products to be sold on-air.

Created Defect Classification Lists for all hardlines/softlines product categories.

Developed, trained and implemented policies and procedures for incoming shipment audits, issue resolution and documentation for in-house warehouse and 3rd party distribution center.

Worked closely with Merchandising, vendors and manufacturers on issue resolution before WSS purchase, upon receipt at WSS facility and after customer purchase.

Worked with vendors regarding development of products that are not ready for retail sale. This includes evaluations of prototypes and first of production, recommendations for assembly and use instructions, and/or functional issues found during product evaluations. Often including drawings and written improvement suggestions regarding materials and/or dimensional changes. Products involved include, but are not limited to Health and Medical, Consumer Electronics, Home décor, Furnishings, Electrical and mechanical Kitchen items.

Performed audits of incoming product shipments and documented results

Conducted returns analysis studies and reported results to upper management. Worked with manufacturers and vendors on possible product improvements and documented results.

Performed product technical service to customers. Reviewed customer concerns and responded directly to customer. Documented results. Computer skills include Microsoft Word, Excel, Outlook, Powerpoint, Access and Sigma warehousing and merchandising.

Target Corporation/Associated Merchandising Corporation (AMC), Minneapolis, Minnesota. February 1998 to December 2004.

Quality Assurance Department. Hardlines and Softhome Quality Assurance Specialist.

Defined and implemented product quality standards, policies and procedures for Target Corp. and AMC clients.

AL GREEN PROFESSIONAL EXPERIENCE (Continued)

Organized, created and executed QA training programs using Microsoft Powerpoint and other visual aids.

Counseled with manufacturers and 3rd party testing laboratories on resolving product issues during product development, prior to shipping, at store and after customer purchase.

Worked closely with Canadian, US, State and local regulatory organizations including USDA,

FDA, States of California, Ohio, Pennsylvania, Maine, Massachusetts and others.

Extensive knowledge and work experience with industry standards and organizations

including National Institute of Standards and Technology, American Society For Testing and

Materials, Underwriters Laboratories, among others.

Computer skills include Inforetriever, Microsoft Word, Excel, Powerpoint, and Outlook.

Worked with vendors regarding development of products that are not ready for retail sale. This includes evaluations of prototypes and first of production, recommendations for assembly and use instructions, and/or functional issues found during product evaluations. Often including drawings and written improvement suggestions regarding materials and/or dimensional changes. Products involved include, but are not limited to Health and Medical, Consumer Electronics, Home décor, Furnishings, Electrical and mechanical Kitchen items.

Fingerhut Companies, Inc., Minnetonka, Minnesota. July 1991 to February 1998.

Quality Assurance Department. QA Engineer.

Post-shipment Quality Assurance Engineer. Responsibilities included disposition of shipments which have been rejected during receiving inspection, evaluating customer returned

products, reviewing advertisements and substitutions, develop product enhancements.

Honeywell, Inc./Alliant Techsystems, Inc., Minneapolis, Minnesota. April 1987 to April 1991.

Set-Up Calibration Technician, Underseas Division.

Setup, calibration, troubleshooting, and minor repair of test equipment used for evaluation of electronic components.

Training and distribution of work to operators as per established testing procedures as well as performed tests personally.

Verification and documentation of results for all tested parts compared to established acceptable limits.

Worked with parts handling equipment, robotic parts handlers, CO2, liquid nitrogen, microscopes, analog and digital multi-meters, power supplies, micrometers, liquid temperature baths, electronic chemical cleaners, temperature probes and thermometers, timers, rulers, variety of test jigs and sockets.

Electro-Mechanical Builder/Technician, Military Avionics Division.

Worked with engineers on developing layout for prototype and production modules for use in Military Avionics Test System.

Assembled and tested components for prototype Military Avionics test system.

Extensive experience with soldering, including training to meet military soldering standards.

EDUCATION and TRAINING

Defense Acquisition University: Fort Belvoir, Virginia

Quality Assurance Auditing, CLM103 Section 888. Successful completion and certification.

Objectives include:

Quality Assurance Auditing training covers three general types of audits: system, process, and product.

Oriel STAT A MATRIX: Edison, New Jersey

Internal Auditor Training for AS9100. Successful course completion and certification.

Objectives include:

Internal Quality Systems Assessment, The Three Audit Phases, Planning and Auditing, Conducting the Audit, Follow-Up Activities

Moresteam.com University (ASQ): Milwaukee, Wisconsin.

Lean Six Sigma Green Belt Training. Successful course completion.

Lean Manufacturing and System Dynamics concepts integrated Green with Six Sigma, including value stream mapping, Takt time, line balancing, standardized work, continuous flow, Little’s Law, Kaizen, quick changeovers, and pull scheduling.

Northwestern Electronics Institute, Columbia Heights, Minnesota.

Associates Degree in Electronics Technology.

Consumer Products Major. Concentration in troubleshooting Analog and Digital circuitry. Audio, video, industrial, and communications.

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