Customer Care Security

CURRICULUM VITAE

CARRIER OBJECTIVES.

Ambitious and self-motivated individual seeking a challenging position with a company which will require me to utilize my skills, ability and experience, to maintain the good name of the company, to work in a dynamic challenging environment where I can use my personal and technical skills to excel professionally.

PERSONAL INFORMATION .

Name : Patrick Sevume Nationality : Ugandan Sex : Male Status : Single Language : English (Excellent reading and writing ) Mobile number : +974******** Email address : adhidk@r.postjobfree.com High lights:

Cctv surveillance certified

Interior and exterior patrols

Background checks

Shift work experience

First aid and cpr certified

Report/incident writing

Crime prevention methods

High level of integrity, Observant and reliable

Firefighting certified,

Ms shift system /Office Dispatcher knowledge and skills

Summary:

Supervise surveillance, criminal processing and detention related to theft as well criminal.

Provided necessary loss prevention trainings to new and refresh the old security staff and others departments.

Conducted safety and security inspections and convey hazards to managers or supervisors on duty

Interacted every day with security guards and review alarm problem to be solved.

Perform daily, weekly as and monthly warehouse and office audits pertinent to loss prevention.

Ensured physical safety to control access of executive and visitors well maintained in a control log books.

Followed company standards pertinent to safety and security procedures.

Aired out suggestions for improvements in loss prevention staffing, programs and scheduling.

Conducted prevention test along with check program like fire evacuation.

Planed and supervised unit’s loss prevention, safety and emergency programs.

Supervised, train and support selection of unit’s loss prevention personnel.

Involved in new hire associate’s training in matters related to loss prevention.

Conducted audits and inspect operational procedures, shortage control procedures and safety issues

Administered and involved in units shrinkage supervising and controlling programs.

Continuously patrol premises to secure patrons and property

Monitor hot spot areas where security coverage is limited to check for violators

Periodically work in plain clothes to mingle with staff on a busy day and to prevent thefts

Volunteered to take extra shifts during busy periods

Answered guest questions and directed to locations.

Served as first aid responder in case of any injuries / incidents to the guests and employees.

Assisted other departments in rendering lateral services to the guests or customers so as to maintain and enhance the guest services.

Abled to take appropriate actions to defuse any outbreak of violence or commotions within the hotel premises like bars, restaurants, and lobby areas.

Ensured privacy and security of the guests, employees and the company’s confidential information and assets are observed.

Screen visitors, suppliers and contractors before allowing them to enter and leave the hotel premises.

Ensured and maintained all security devices and equipment are always in a good working conditions and proper location.

Ensured compliance of applicable policies and regulations while implementing security measures In order to be observed by all guests, employees and outsiders.

Acting as a host to personally welcome arriving guests and to guide them for check in, hotel tour and bidding fond farewell upon their departure.

Ability to handle and solved guest and employee problems or incidents like noise complaints, room key locks.

Conducted security safety inspection for equipment like fire extinguishers, stores and hallways.

Knowledge of escorting V.I.P and handicapped persons inside guest elevators to their rooms and around the hotel.

Aware of issuing, collecting and auditing of all hotel property like keys, radios and safety equipment’s.

Responding as faster as possible in any hotel emergence, safety, incidents and accident Situations.

Equipped with strong quality leadership and supervision skills.

Able to secure hotel premises and safety for all personnel by patrolling, searching and monitoring security surveillances using latest milestone xprotect smart client camera program.

Bellboy: Hotel Africana (Uganda) 2015-2016

Duties Included:

Greeting guests coming and leaving the Hotel.

Delivering guest luggage to rooms.

Tagging and keeping guest luggage safely in the luggage room.

Booking transport and arranging airport pick up and drop off.

Booking and attending to all wakeup calls when requested.

Giving maps and extra information to guest about Kampala City.

EDUCATION BACK GROUND Period Institution Award 2013 -2015 St Lawrence University Diploma in Public Administration (DPA)

2011-2012 Kampala secondary school Uganda Advanced certificate of education (U.AC.E)

2007 - 2010 Kibibi central college school Uganda certificate of education (U.C.E)

2016Qatar International center for safety and security. Certificate in safety and security

WORK EXPERIENCE

Al messila a luxury collection Resort & Spa under Albateel Securicor Company Jan 2019

Designation: Loss prevention officer

Other locations

THE RITZ Carlton HOTEL –Doha Worked as Team leader.

Sheraton Hotel –Doha.

Movenpick Hotel - Doha.

Duty Responsibilities

Responded to incidents and accidents, conducted Ems or first aider in case of any injuries of the guests and staffs.

Helped guests access their rooms if their keys are not working.

Detected safety threatening situations and maintain confidentiality of all security or loss prevention and reports.

Aware of double locking and out lock guest doors if required for hotel safety in terms of payments or other security circumstances.

Ensured security safety briefing and trainings are conducted in guest conferences and to fellow staffs during line ups.

Equipped with knowledge of recording and storing all sorts of lost and found for the guest and staffs in a genuine manner.

Enforced all security policies and procedures of the hotel relating to specific posts and observed professionally.

Reporting all sorts of incidents or accidents, injuries and unsafe work conditions to security supervisor or manager.

Physically fit to conduct random patrols, searching of suspicious objects both interior and exterior to detect losses and damages.

Aware of handling of daily incoming and outgoing emails in order to give solutions or feedback to the sender.

Responded to fire alarms to silence, locate the location in case the alarm is activated and make report to the management.

Equipped with knowledge of investigating, regular monitoring and operating of cctv cameras using latest milestone xprotect smart client system.

Making wakeup calls for guest if requested.

Equipped with skills to attend to noise complaints by guests

Ensured with full understanding of the departmental policies and procedures and acknowledges with all updates and revisions.

Abled to complete loss prevention daily activities and reports as assigned to me.

Coordinated with the local police, CID if required for any investigations to be done.

Able to resolve guest/ employee’s conflicts in case of any misunderstandings occurred.

Collaborated effectively with other employees and managers to ensure team work and a better quality and service delivery to the guests.

Perform multi task and work well without any supervision.

Knowledgeable with fire emergence situations to evacuate guests and employees.

Basic skills Attained

Leadership and supervision skills.

Confidence personality and problem solver.

Easy and quick to adapt to new ideas and policies.

Customer care skills and quick thinker person.

Computer Microsoft skills, like word, excel, opera mini program.

Firefighting and safety emergence skills.

Operating of cctv cameras

Assertive and flexible person skills.

Trainings others.

Key Competencies

Good customer care services.

Self-motivated personnel and cooperative with colleagues.

Preserved with good interpersonal communication skills towards guests, management and teammates.

Fluent in English, as well as both reading and writing reports.

Assertive and flexible inline of job values as well as to colleagues.

Knowledgeable with security basics like patrolling, guarding, reporting, investigating and making decisions.

Excellent personal presentation style and image.

Physical practice

Frequent use of staircase.

Ability to stand and walk for long periods of time, frequent bending and crawling.

Good manual dexterity for use of common office equipment.

Able to lift 60 pounds on a regular basis push and pull up to 150 pounds.

Flexible and able to work for long hours

Hobbies

Interacting with different people or guests in order to meet their satisfaction and needs.

Render customer care services to guests all times.

Learning new skills and carry on new trainings.

Customer care services.

Referees:

•Upon request

Contact this candidate