adhidg@r.postjobfree.com

954-***-****

**** *. ********* ***** ****,

#**** *********, **, *****

DAVIDCOOK

AWARDS AND SPECIAL

I NTERESTS

Manager of the Year 2017

Manager of the Quarter 2017

Manager of the Quarter 2016

Manager of the Year 2014

Miami Hotels and the Beaches Association

Nominee, Inn Key Awards 2014

Manager of the Quarter 2013

WINNER 2008 Marriott Intl.

Local Area Knowledge Video

(Producer, Director)

Manager of the Quarter 2007

Manager of the Month 2006

Alice Marriott Award of Excellence

for Community Service, 2005

ADDITIONAL

S K I L L S

Marriott Property Management

and Reservation Systems

Marriott GXP

Marriott Light Speed

Marriott Bonvoy Program

All Microsoft Office Programs

ADP Payroll System

CAREER OBJECTIVE

Results-oriented professional with 29+ years of experience and a proven knowledge of back-of-the-house operations, customer satisfaction, and hospitality management. Aiming to leverage my skills to successfully fill a Rooms Operation Leader position.

P ROFESSIONAL E X P ERIENCE

FRONT OFFICE MANAGER - Westin Dallas Park Central, Dallas, TX Aug 2019 – Present Lead Reception, Operators, Bellman, and Night Auditors Property Ambassador for Marriott Bonvoy Program

Manage all scheduling, productivity, payroll, and financials Respond to guest feedback on Brand surveys and Social Media Plan and Execute Operational needs from Group resumes ASSISTANT GENERAL MANAGER - Hilton Garden Inn, Lewisville, TX Mar 2019 – Aug 2019 Lead all Rooms and F&B Operations Departments

Audited and reported daily transactions and revenues Published daily reports to owners and Corporate Office Managed bi- weekly payroll

Conducted monthly bank audits

Created Job requisitions for hiring.

Recruited, Interviewed, Hired and Onboarded all new hires Posted and paid all invoices in Accounts Payable system Responded to Guest Surveys and social media reviews FRONT OFFICE MANAGER - Marriott Renaissance, Fort Lauderdale, FL Sep 2015 – Mar 2019 Marriott Bonvoy Champion

Increased Guest Satisfaction Scores year over year Managed all Front of House Departments and Reservations Created and Mentored 4 new Leadership roles

Completed Weekly Forecast

Developed daily strategies for the Fully Committed initiative Improved productivity and met goals for monthly financials Reviewed Group Resume and Social Catering Room blocks Monitored and responded to Guest Alerts and Social Media Created and Facilitated all Standard Operating Procedures Manager on Duty and liaison to General Manager and AGM TimeSaver Payroll

Birchstreet Invoice System

DIRECTOR OF FRONT OFFICE - Eden Roc Resort, Miami Beach, FL / Jan 2014 – Feb 2015 Re-structured Front Office disciplines and initiatives Created and mentored a new team of 5 successful Leaders Developed and promoted 6-line Colleagues to Leadership roles Increased revenue to an average of $18,000 per month in upsells Reduced costs by incorporating an inventory program for Hotel collateral DIRECTOR OF RESERVATIONS - Mandarin Oriental Miami, Miami, FL / Nov 2012 – Jan 2014 Managed day to day sales of the Reservations Consultants Conducted daily and Monthly service Audits

Verified and updated Synexis interface with Property system. Improved Consultant scores to achieve a 5 Star FORBES rating Increased upsells to maintain a monthly average of $50,000 Re-structured Group Housing to create synergy with Sales Managers FRONT OFFICE MANAGER - Marriott Boca Center, Boca Raton, FL / Jan 2011 – Nov 2012 Increased Guest Arrival and Elite Appreciation scores year over year Improved Associate Opinion Survey results year over year Improved Trip Advisor score by 4 points

Mentored and promoted two Department Leaders within the Company DIRECTOR OF FRONT OFFICE - Marriott Harbor Beach Resort and Spa, Fort Lauderdale, FL DIRECTOR OF RECREATION - Oct 2006 – Jan 2011

Raised Associate Opinion scores by nearly 20% year over year Produced “Nickelodeon LIVE” show for Resort Kids Program. Designed and opened Kids Surf Club

Increased revenue from new Bungalow and Poolside Lounge rentals Improved Corporate Event sales year over year

Developed pool towel system which decreased linen cost by $40,000 Improved Guest Survey Scores year over year

Consistent “Green Zone” Brand Audit scores

OPERATIONS - New York Marriott Marquis, New York City, NY / May 1991 – Oct 2006 Senior At Your Service Manager

Associate Event Manager

Reservations Sales Manager

Rooms Control Manager

VIP Coordinator

Rooms Controller

Reception Colleague

R E F ERENCES

MANUELA RAPPENECKER, VP of Operations Marriott Corporate

954-***-**** - adhidg@r.postjobfree.com - Former Manager MELODY MILLER, Director of Reservations, JW Turnberry Resort

786-***-**** - adhidg@r.postjobfree.com - Former Colleague MAHER JALLAD, General Manager, Hotel Crescent Court and Spa

972-***-**** - adhidg@r.postjobfree.com - Former General Manager

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