Service Customer
Resume:
ReymartH SOMIDO
Professional Technical Support for more than a year and experienced Customer Service Associate.
Profile
This application is to give my active participation in the company operations in ways that will enable me to contribute my skills and knowledge and to gain more opportunity for professional development and career growth.
Contact
PHONE:
EMAIL:
adhibg@r.postjobfree.com
LOCATION:
Alabang, Muntinlupa City
LANGUAGES
ENGLISH
Full Professional Proficiency
FILIPINO
Native or Bilingual Proficiency
SKILLS
Strong Customer Service ethos
Strong Communication Skills
Ability to learn new software and hardware
Detail-Oriented
Analysis of Technical Issues
EDUCATION
STI
Alabang, Muntinlupa City
Associate in Computer Programming – Undergraduate
2013
Banquerohan National High School
Legazpi City, Albay
2002-2006
WORK EXPERIENCE
Alorica Technical Support
November 2019- March 2020
Account: ATT(Uverse)
• Assists with customer’s inquiries regarding new or current subscription
• Provide immediate assistance for troubleshooting technical issues, concerning their internet connection
• Schedule dispatch, explain technical issues arising from technician appointment delays
• Explain billing disputes and provide adjustments if needed.
SITEL Technical Support
September 2018 – June 2019
Account: AT&T
• Provides technical assistance to customers with their cable service
• Upsell/handles basic billing concerns
• Schedule tech dispatch or appointment
• Address concerns about their appointment
Alorica Customer Service Associate
September 2017- March 2018
Account: AMAZON
• Responds to concerns about shipment’s status
• Upgrade shipping speed
• Process concession or credit
• Monitor customer’s account for credit abuse
Contact this candidate