Claudette Roccapriore

***** ****** ******

Boca Raton, FL 33433

561-***-**** Home

954-***-**** Cell

adhibc@r.postjobfree.com

PROFESSIONAL SUMMARY

Accomplished, passionate, self-motivated and resourceful Executive Assistant with a strong work ethic and specialized knowledge gained from working in the fast paced technology industry. Possess a strong ability to work independently as well as collaboratively. Recognized for enhancing productivity through exemplary client service, operational and sales support. Proficient in Microsoft Office Suite, Word, Excel, PowerPoint, and Contact Management software. Over 25 years of office experience with a supervisory role supporting C level executives, offering broad based experience in office organization/management handling complex corporate functions with utmost efficiency.

SKILLS

-Lead, delegate and motivate staff - Development of Training Materials

-Document Control - Corporate Communications

-Vendor Management - Schedule Management

PROFESSIONAL EXPERIENCE

Senior Options Inc. July 2019 – Sept 2020

Executive Assistant/Office Manager

Process all new Service Agreements and documents for new clients

Manage daily calendar and business operations for President/Owner

Train Care Managers in various software programs; I Home Health, Hubspot etc.

Process incoming payments, create monthly billing spreadsheets

Develop PowerPoint presentations, process expense reports

Conduct onboarding of new hires, payroll data, create personnel files

Prepare and distribute weekly staff meeting agendas and meeting minutes

Database Management

The Watershed Treatment Center August 2015 - June 2019

Support Services Coordinator/Executive Assistant

Support Operations Director and staff

Manage all wireless devices for company; cell phones, Wi-Fi, and 2-way radios.

Procurement of all supplies for housekeeping, biomedical, outpatient facility and kitchen

Prepare binders and conduct biomedical inspection with State of Florida

Formulate and distribute monthly reports, create and distribute meeting minutes

Conduct new hire orientation, onboarding and safety presentation,

Act as liaison between Facilities Dept. and outside vendors

Prepare PowerPoint Presentations, Excel Spreadsheets and Word Documents

Review, code, and approve invoices and statements and process expenses reports

Quik Fix June 2006 - April 2015

Executive Assistant/promoter for VA based group

Served as primary support person for the team performing administrative functions

Contract negotiations, conduct research, compile reports and charts, maintain payroll, and respond to inquiries by phone, email and messaging

Coordination of events, meetings and appointments, distribute weekly emails & updates

Build strong vendor relationships using internet and social media strategies

Interim Healthcare February 2002 - October 2004

Telecommunications Manager

Manage entire telecom network for healthcare company

Responsible for the uninterrupted operation of phone systems for headquarters and 35 franchise locations across the US

Installation project manager for all new telephone and voicemail systems

Engaged technical and administrative expertise for voice, data, and video

Manage contracts and negotiate with vendors and common carriers

Database management, directory services and voice over’s for audio recordings

Code, audit and approve various telecom invoices for cost savings

Travel Services Company February 1999 - November 2000

Technical Project Specialist

Technical Project manager for travel related call centers including 25 business units

Lucent Technologies Definity G3 and Intuity Audix platform

Research new technologies for continuous improvement

Make ACD additions and changes for call centers

Successful implementation of Picturetel Video Conferencing pilot

Relocation of numerous switches, T-1 circuits, ISDN lines, etc.

Review and approve telecom invoices

Sun-Sentinel March 1996 - August 1998

Technical Services Supervisor

Supervisor for operators, telecom analyst and 15 computer operators

Advised operators and telecom analyst, computer operators and cabling technicians

Streamlined operations by implementing new call center- Siemens Rolm platform

Responsible for adherence to capital and operating department budgets

Key member of disaster recovery team

City of Boca Raton November 1991 - November 1995

Communications Administrator

Highly responsible and visible position supporting entire communications network for city employees including fire, police, administration and city hall

Provide updates to City Manager and attend public meetings, responsible for reviewing and distributing meeting minutes

Organize and distribute workload, scheduled adds, moves and changes citywide

Train new employees in use of telephones, radios, and voicemail

EDUCATION

Bachelor of Science Degree

Major in: Social Psychology, Minor in Technology

Florida Atlantic University, 1987

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