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*** ****** ******* ***

Garsfontien, Pretoria

Gauteng, South Africa

+27-72-448-****

adhi8u@r.postjobfree.com

ID no: 921**********

Driver’s license and own transport: Yes

NATASJA VAN DYK

Profile A working professional, with a wide range of experience in Customer Management, Procurement, Administration Management, System Implementation, Business Development and Housekeeping Management. I had the privilege and pleasure of being in working environments and positions which have molded me into a well- rounded individual who works great under pressure and with a passion for developing in business while ensuring positive and sustainable results. Skills & Abilities • I have a unique ability to identify more effective ways of system implementation to ensure smooth running operations management and maximum efficiency in administrative business processes.

• My strong negotiation skills and personal integrity in all my client dealings result in long lasting and value added relationships in business. Career Achievements As Head Waitress

• As head waitress of a very busy and successful restaurant in my first job I trained many young people how to efficiently deliver a service of excellent standard to customers and learned how to perform under pressure with poise and patients.

As Restaurant Manageress

• Managing a 4 Star restaurant in a busy part of town, I created and lead training groups for the staff to improve customer relationships and work more efficiency, and also set a lasting standard for an environment of class and friendliness. As Office Manager

• As an office manager in a small but growing business which tenders for major companies like Vodacom and Nokia in an industry which constantly faces snags and setbacks, I have developed organizational skills and administrative processes which improved the overall efficiency of operations to better meet clients demands.

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As General Manager

• Managing a small fibre optic installation company along side the technical designer and director my position was to oversee all non-technical aspects of the business, from managing and obtaining contracts to hiring and overseeing staff training and efficiency as well as ensuring financial stability and compliance together with the accountants. Here is where I developed a keen understanding around how a business functions in all its aspects, sustainably and efficiently. Experience HEAD WAITRESS

Toni’s Pizza Co., Menlo Park

March 2011 – September 2012

Duties

• Supervise and participate in kitchen and dining area cleaning activities.

• Resolve customer complaints regarding food service.

• Train workers in food preparation, and in service, sanitation, and safety procedures.

• Observe and evaluate workers and work procedures to ensure quality standards and service, and complete disciplinary write-ups.

• Assign duties, responsibilities, and work stations to employees in accordance with work requirements.

• Inspect supplies, equipment, and work areas to ensure efficient service and conformance to standards.

Reference: Sean, 082-***-**** / 012-***-**** (Restaurant Manager) RESTAURANT MANAGERESS

Royal Thai Restaurant, Pineslopes Fourways

October 2012 – August 2013

Duties

• Review work procedures and operational problems to determine ways to improve service, performance, or safety.

• Establish standards for personnel performance and customer service.

• Investigate and resolve complaints regarding food quality and customer service

• Schedule staff hours and assign duties.

• Schedule and receive food and beverage deliveries, checking delivery contents to verify product quality and quantity.

• Count money and make bank deposits.

• Perform some food preparation or service tasks, such as cooking, clearing tables, and serving food and drinks when necessary.

• Maintain food and equipment inventories, and keep inventory records.

• Order and purchase equipment and supplies.

• Organize and direct worker training programs, resolve personnel problems, hire new staff, and evaluate employee performance.

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• Arrange for equipment maintenance and repairs, and coordinate a variety of services, such as waste removal and pest control.

• Monitor budgets and payroll records, and review financial transactions to ensure that expenditures are authorized and budgeted.

• Keep records required by government agencies regarding sanitation or food subsidies.

• Record the number, type, and cost of items sold to determine which items may be unpopular or less profitable.

• Schedule use of facilities or catering services for events such as banquets or receptions, and negotiate details of arrangements with clients. Reference: Ashoka Fast Foods, Arun Jareth, 082-***-**** / 011-***-**** (Owner) OFFICE MANAGER

Fibre Optic Installations cc.

September 2014 – April 2017

Duties

• Maintain office services by organizing office operations and procedures; preparing payroll; controlling correspondence; designing filing systems; reviewing and approving supply requisitions; assigning and monitoring clerical functions.

• Maintain office efficiency by planning and implementing office systems, layouts, and equipment procurement.

• Design and implement office policies by establishing standards and procedures; measuring results against standards; making necessary adjustments.

• Complete operational requirements by scheduling and assigning employees; following up on work results.

• Keep management informed by frequently sending reports of achievements or concerns related to office or site operations.

• Maintain office staff by recruiting, selecting, orienting, and training employees.

• Maintain office staff job results by coaching, counselling, and disciplining employees; planning, monitoring, and appraising job results.

• Maintain professional and technical knowledge by attending educational workshops; reviewing professional publications; establishing personal networks; participating in professional societies.

• Maintaining excellent relationships with clients and suppliers through personal communication and frequent check-ups. As well as the residents/tenants Classified - Personal Information

which occupy the area where the company is operating to ensure minimal complaints during the construction process and keep a good work reputation.

• Quoting and invoicing, following up on it and preparing Statements.

• Preparing Purchase Orders, following up, and ensuring all work/funds are correct and accounted for regarding these.

• Creating and requesting Variance Orders, making sure that all work done is accounted for properly by means of analysing site actuals.

• Following up with private and municipal pending property approvals.

• Reviewing Health & Safety site files and certificates to ensure contractors are working according to the prescribed standards of the client.

• Putting together Health & Safety and As-Build documentation as required by each client’s standard.

• Ensuring warehouse and office Housekeeping standards are upheld and adhered too.

• Frequent check-ups with site foreman’s/managers to ensure work is going smoothly and/or to assist in any queries or problems faced on site and help to resolve it swiftly.

• Scheduling, preparing for and attending frequent Works Order meetings with clients to discuss work progress, plans forward, resolve any issues and uphold a professional and trusting relationship between company and client. Reference: Sonja Donaldson, 45 26 19 40 56 (Director) Classified - Personal Information

GENERAL MANAGER

Opticom Fibre Connexion Pty Ltd

May 2017 – March 2019

Duties

• Oversee daily operations for the business unit or organization.

• Insure the creation and implementation of a strategy designed to grow the business.

• Coordinate the development of key performance goals within business units.

• Provide direct coordination of key functional managers (site managers) and executives (technical director) in the business unit.

• Ensure the development of tactical programs to pursue targeted goals and objectives.

• Insure overall delivery and quality of the unit's offerings to customers.

• Engage in key or targeted customer activities.

• Oversee key hiring and talent development programs.

• Evaluate and decide upon key investments in equipment, infrastructure and talent.

• Communicate strategy and results to the unit's employees and company director.

• Report key results or tactical changes to director.

• Engage with director and managers in broader organizational strategy planning.

• General Health, Safety and Environment Systems Management.

• Continuous management and attaining of clients and contracts while maintaining service excellence within the organization. Reference: Perry Joynt, 072-***-**** (Director)

Education Matric Certificate

Fourways High School

Graduated 2010

Training Legal Liability - NOSA

First Aid L1 – SheqWorx

Fire Awareness Certificate – SheqWorx

Birth and Postpartum Doula – Mama Bamba

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