Front Office Manager
Resume:
CURRICULUM VITAE
OF
MBALI PALESA MNYADI
PERSONAL DETAILS
Surname: Mnyadi
Names: Mbali Palesa
Identity Number: 920**********
Gender: Female
Contact Number: +27-65-572-****
Email: adhi7u@r.postjobfree.com
Residential Address: 37 Palmer Road
Richmond Crest
Pietermaritzburg
3201
Health: Excellent
Languages: English, IsiZulu, IsiXhosa, Sesotho
Driver’s License: Code 8
Own Transport: Yes
Relocation: Not a problem
Marital Status: Single
Dependents: None
Criminal Record: None
EDUCATION
High School Attended: Carter High School
Matriculated: 2009
Highest Grade Passed: Grade 12
Subjects Passed: English Home language, IsiZulu, Mathematical Literacy, Business
Studies, Consumer Studies and Dramatic Arts
TERTIARY EDUCATION
Institution: Fern Hill Hotel and Training College
Qualification: Diploma in Hotel Management (City and Guilds, NQF Level 4)
Diploma: Food & Beverages Management and Service
Reception Services
Accommodation Services
Certificates: Kitchen Introductory Course, bartending and Cocktail Making
Institution: Durban University of Technology
Qualification: Diploma in Human Resources Management
Diploma status: Not yet Complete.
WORK EXPERIENCE
Company: Truworths Liberty mall
Period Employed: June 2014- December 2014
Position Held: Sales Consultant (part-time)
Duties: Merchandising, assisting shoppers, use of the till, stock taking
Company: Fern Hill Hotel & Conference Centre
Period of Service: January 2015 to January 2016
Position Held: Trainee
Departments: Reception & Reservations, Food & Beverage, Conferencing & Housekeeping
Duties:
Reception & Reservation:
Receiving and serving guests, making reservations for accommodation conferencing and dinner telephonically and via emails, check-ins and check outs charging of accounts and switchboard.
Booking System: Opera
Food & Beverage:
Restaurant: Set and clear tables and coffee stations, hostessing duties- greeting and seating guests, taking food and beverage orders (menu knowledge) serving food & beverages including service of bottled wine, sparkling wine, aperitifs, cocktails fortified wines. Present bills receive and process payments.
Bar: Operated bar equipment e.g. draft machine, coffee machine and glass dishwasher, ensuring glasses, fridges stocked and other items ready for service. Made all beverages including specialized coffees, cocktails, maintained stock control, maintained cellars and store/stock rooms, finish days with cash up.
Point of Sale: Micros
Conference Center and Weddings: Responding to enquiries from potential clients making quotations and communicating with vendors to ensure that the client gets exactly what they had envisioned. Set up all styles of functions, service of food and beverages at the functions, set up and service and pop-up bar.
Kitchen: Assisting the chefs in all departments of the kitchen preparing and cooking hot and cold dishes, cleaning of kitchen and equipment.
Housekeeping: Cleaning & supervising the cleaning of public areas including toilets, cleaning & supervising the cleaning of guest rooms, washing & supervising the washing & ironing of guest laundry, making of guest beds, refreshing vacant rooms, cleaning conference rooms. Stock taking of hotel supplies i.e. sugar, milk, shower gel, lotion, soap etc.
Company: Stay Easy Pietermaritzburg
Period Employed: January 2016 to February 2017
Position Held: Guest Service attendant (Receptionist) / Night Auditor / Reservations
Duties:
Handling daily float R500
Check in & out of guest
Taking payment of arrival (Post Immediately)
Night auditing
Check out guest in order to provide Tax Invoice
Switchboard operation & taking message
Welcoming guest in proper manner
Pit check
Faxing, scanning, emailing & photocopying documents for guest & work relations
Provide guest with direction
Printing downtime every 4 hours
Updating guest registration cards
Making reservations
Booking System: Opera
Company: Whispering Waters (First Group Resort)
Period Employed: 7th March 2017 to 28 February 2018
Position Held: Front Office
Duties:
Making Reservation via email and telephonically
Dealing with booking sites such as Booking.com, Expedia, Safari
Checking in and checking out of guests
Attending to guest complaints and resolving them accordingly
Handling daily float
Balancing guest accounts on purchases at the resort
Doing resort stock taking
Handling Banking
Communicating with heads of departments
Making sure that the office is running smoothly.
Booking System: IRIS V2 and Opera
Company: Mount Shekinah Country Hotel
Period Employed: 14th March 2018 to July 31st 2018
Position Held: Front Office/Sales
Duties:
Making Reservation via email and telephonically
Dealing with booking sites such as Booking.com, Expedia, Safari
Checking in and checking out of guests
Attending to guest complaints and resolving them accordingly
Handling daily float
Balancing guest accounts on purchases at the resort
Handling Banking
Communicating with heads of departments
Making sure that the office is running smoothly.
Hosting Guests into the restaurant for dinner lunch or supper
Booking System used: Opera
Company: JW Marriott Mall of America Bloomington Minnesota
Period Employed: 1st September 2018 -1st September 2019
Position Held: Food and Beverage Management Supervisor intern
Duties:
As part of my internship program I went through various departments within the food and beverage including shadowing the management and the food and beverage operations below I have listed a few departments that I trained in.
Host
Making reservations for Guest wishing to dine at the restaurant
Confirming guest reservations
Making the floor plan for the restaurant
Allocating sections to the servers on duty
Greeting and giving a warm welcome to the guests coming to have dinner at the restaurant
Seating guests according to their reservations as well as walk ins
Controlling the pace of the restaurant to ensure that guests get the best service and dining experience both from the service to the food quality.
In Room Dining
Receiving orders both by mobile ordering as well as telephone
Setting up the in room dining cart and tray ready to deliver the food
Delivering food in a timely manner for the guest to enjoy
Presenting the food to the guest so they are aware of what they have ordered
Presenting and Closing checks
Executive Lounge
Setting up a buffet for M Club member for breakfast or dinner
Clearing the lounge as the members eat and leave
Serving of wines and beverages for dinner service
Making connections with the members ensuring that they are well taken care of for their loyalty to the brand
Supervisory
During this time I learnt a lot of management and the Food and Beverage Operations from handling guest to managing the restaurant staff making of Schedules and doing monthly inventory as well as daily reports from the restaurant ensuring that the restaurant is at its best and we are delivering. Running daily rehearsals keeping up with restaurant and hotel WIG. During this time I also worked closely with the director of restaurants in the day to day running and managing of the restaurant operations. I also had the privilege of decision making when it came to up-selling and marketing the business as well as business revenue.
References
Ms Vanessa Siedle
Head of Training (Fern Hill Hotel)
Mandisa Mbanjwa
Duty Manager (Stay Easy Hotel)
Slindo Bhengu
General Manager (Mount Shekinah)
Heriberto Barranco
Director of Restaurants [JW Marriott Hotel]
adhi7u@r.postjobfree.com
Uroy Williams
Restaurant Manager [JW Marriott Hotel]
adhi7u@r.postjobfree.com
Zachary Pizza
Restaurant Supervisor (JW Marriott Hotel)
adhi7u@r.postjobfree.com
Certificates Available on Request. For any other information do not hesitate to contact me.
Contact this candidate