ULTIMEDIS

SOCIAL NETWORK

facebook.com/thilakkumar nair

Instagram.com/thilaknair

Email: adhi7h@r.postjobfree.com

Call: 011*-*******

ADDRESS

FLORA DAMANSARA

PJU 8/9, Bandar

Damansara Perdana,

47820 Petaling Jaya,

Selangor.

Microsoft Word, Excel, Power Point

File system management

Time management

Customer service and Advisory

LANGUAGE

EDUCATIONAL QUALIFICATION SKILLS

THILAKUMAR A/L SAMEE

SAMEESAMEE

With my experience, I will help to grow and learn new things, able to handle filing and documents management by sharing my knowledge with I will try to get the best every time I perform or do some work for this organization. CONTACT ME

SPVM YEAR 2000

Teknik Vokasional school Bentong,

Pahang.

DIPLOMA IN LAW 2007

Multimedia University Melaka

BACHELOR OF LAW 2010

Multimedia University Siberjaya

(secound class upper)

INTEREST

Malay

English

Tamil

REFERENCES

MR Nadarajah - 012*******

Director of EWRF

MR Pannir - 016*******

Senior Program

WORKING EXPERIENCE

CUSTOMER SERVICE SPECIALIST (contract 6 month) GRAB SDN BHD May 3, 2020 - Oct 23, 2020

Customer Experience team drives one of our core values ‘Outserve Our Customers’ and provide support to in-country business units and a wide range of verticals .

Promoting ease to our customers; driver partners and passengers using Grab financial services, including but not limited to payments, mobile wallet transactions, financing, insurance and wealth; in customer support transactions focusing on quality and customer satisfactions Get to know the Role:

Provide customer support to Grab customers in Singapore. Work location is in KL, Malaysia .Build and maintain good relationships and community building efforts with Grab’s customers .

Guiding our customers in using Grab mobile application, with primary focus on Grab’s financial services. Manage product and service enquiries and any customer issues arising from our customers The day-to-day activities:

Provide quality customer support (24/7) through Voice and Digital channels for our customers.Monitor various company communication channels including call center, social media, web enquiries, etc. and respond appropriately in a timely manner .

Gather feedback from customers, observe front-line issues such as application failure, payment issues, product enquiries and clarifications etc. and report promptly to supervisor . Perform ad-hoc tasks as required by the team to improve overall business such as market research, service quality audit, etc. Support other department campaigns when the need arises

PAHANG STATE COORDINATOR (EWRF) March 2019 – April 2020

working with the (EWRF) NGO organization established by the human resources ministry for the TVET program development by empowering academically under performing and socially challenged students with relevant competencies towards enhancing their academic achievement and personality.

giving speech talk to all Malaysia government secondary schools to focus on technical studies at government institutions such as (IKTBN) national high-tech institutes, (ILP) industrial training institutions and (ADTEC) advanced technology training centers.

Give public speech related on TVET education programs or join with another NGO groups to open booth related with TVET education programs.

Dealing or interview with newspaper and news reporters related to TVET education learning programs. Legal Advisory (Private Company) March 2018 - March 2019

To successfully deliver sound counsel to corporate employers, able to complete various tasks.

We analyzed job listings and other resources and found the following to be core Legal Advisory duties and responsibilities. Advise and represent clients in courts, before government agencies and in private legal matters.

organizational and problem-solving skills. i will excel in areas of time management,

negotiation, goal-setting and deadlines and should be strong team players who demonstrate above-average leadership skills.

PR Executive (CHINA COMMUNICATIONS CONSTRUCTION (ECRL) SDN BHD) October 2016 - February 2018

Handle all PR personnel for smooth daily operation including guides & coaching PR team in managing complaints as per SOP. Assist Head of PR in accumulate date for statistics of customer’s complaints and feedback for each department to identify trends.

Handle with letter prepare for site project make soil test and request permission from private land owner for location of railway tract.

Assist Management in the daily operations of the hospital and also others routines as PR staffs in handling customer feedback, grievances, advise, inquiries and services. SENIOR LEGAL OFFICER (ATTORNEY GENERAL CHAMBER OF MALAYSIA) May 2013 - August 2016

Advice on company and subsidiaries’ company government agency and legal matter. Audit visit company take over government project by open tender.

To provide accurately legal advisory and interpretation services to the Management and staff to ensure statutory compliance and attending court mentions, case management or hearings and view, interpret and deciphering all legal documents.

Draft legal document and liaise with relevant parties there on ensure on government case’ interest is protected and exposure to risks reduced or eliminated.Drafting reviewing and post litigation document, preparing status report on the litigation matter and preparing letter for bankrupts for access to go another county.

Approve a letter to be sent the bankrupt customer with the request.

Contact this candidate