Maricel Cayon

Abu Dhabi, United Arab Emirates

Tel: 056-******* Email: adhi0v@r.postjobfree.com

UAE Driving License No: 2391089

EDUCATION

BACHELOR OF SCIENCE

MAJOR IN PSYCHOLOGY

OUR LADY OF FATIMA

UNIVERSITY (1999-2003)

LANGUAGE PROFICIENCY

English – Proficient

Filipino – Native

Arabic – Basic

PROFESSIONAL SUMMARY

A team player, with a commitment to customer service, who possesses a long track record of 13+ years working in various administrative roles, coupled with good PC skills and the ability to communicate confidently at all levels . Strong work ethics, professional demeanor & great initiative. Handles customers effectively by identifying needs, quickly gaining trust, approaching complex situations and resolving problems to maximize efficiency. Highly organize in a fast-paced office environment and a strong communicator who is able to successfully implement standard office procedures.

EXPERIENCE

Sales Coordinator

(Reporting to TAP Supervisor & Warehouse Manager)

We Cash Any Car – Dubai, UAE

4 November 2019 – till Present

Verify sales documents to ensure accuracy and timeliness.

Coordinate sales team by managing schedules, filing important documents and communicating relevant information.

Perform courtesy calls to clients and arrange bank schedule, transfer of ownership or any sales related requirement to finish the transaction.

Inform clients of unforeseen delays or problems.

Coordinate with the Central Operation Department for any sales requirements, finance, logistics and schedule PRO appointments accordingly.

Prepares purchase invoice for retail or fleet deals.

Respond to complaints from customers and give after-sales support when requested.

Request cash request to finance department for bank transactions, fine payments, transfer fees and client’s full sales payment.

Monitor the team’s progress, identify shortcomings and propose improvements.

Maintain and update transaction statuses daily.

Performs other duties as may be assigned or required. Admin Coordinator cum Customer Service Executive

(Reporting to Branch Manager-BM & Team Leader)

Al Ghandi Automobiles – Abu Dhabi, UAE

08 May 2019 – 24 October 2019

Create and update customer records, sales opportunity records, quotes and orders record to ensure a high level of data integrity.

Daily paperwork, correspondence, computer work involved in assisting sales consultants.

Create and maintain tracking reports.

Maintain vehicle demo log and vehicle inventory list.

Coordinate with inter-department for vehicle request, PDI and Custom Papers. 2

Skills

Office Administration

Microsoft Office (Excel,

Word, PowerPoint,

Access, Outlook)

Peach Tree, Autoslm &

CDK Global

CMS

Excellent Time

Management

Exceptional Customer

Service

Excellent

Communicator

Strong Prioritization

and Organization

ISO

Business Letters

Excellent multi-tasking

ability

Reporting and

documentation

Clients scheduling and

coordination

Monitor office supplies, repairs, maintenance, and equipment’s required and new employee requirements.

Booked vehicles, coordinate for insurance cost, prepare vehicles for delivery and registration.

A professional approach in answering calls and provide information about products and services, taking input of issues and their redressal thereof.

Escalate unresolved queries to respective departments for accurate redressal Coordinator / Secretary

(Reporting to Branch Manager-BM)

Liberty Abu Dhabi Automobiles Co. LLC – Abu Dhabi & Al Ain, UAE 05 February 2012- 07 May 2019

Helped drive a 10% increase in customer satisfaction based on a customer survey in 2012 -2016

Promoted company and increased sales by calling the existing customers for new offers /promotions/events.

Overhauled the office filing system to gain easier access to record and increase efficiency for ISO Audit and General Motors Standard Assessment.

Confer with customers by telephone or in person to provide information about products/services, take appointments, cancel accounts, or obtain details of complaints.

Prepared varied types of correspondences: agenda, emails, letters, memoranda, sales reports, presentations, quotation, and delivery notes.

Serve as liaison between corporate office, clients and sales consultants.

Process a variety of applications and paperwork by working with corporate office personnel to ensure that all submissions are complete and set up accurately.

Retaining customer list in the dealer management system (CDK Global).

Maintain supply inventory by checking stock to determine inventory level; anticipate needed supplies, place orders for supplies, and verify receipt of supplies.

Organize and maintain vehicle brochures, specifications and price list data, ensuring it’s current with General Motors requirements and easy to use.

Charge with maintenance, repairs, and set-up of phone systems, new hire set-up, office equipment, staff requirements and resolution of building problems.

Maintains attendance data for each staff members, recording attendance, absences, substitutes, and other required information.

Prepare attendance reports, coordinated with payroll data, as required.

Arranging interviews and confirming interviews by phone.

Coordinate and executed marketing events.

Office Administrator cum Business Development Coordinator

(Reporting directly to Managing Director – MD)

Chicago Training & Consultancy – Abu Dhabi, UAE

29 October 2008 – 15 November 2011

Fulfill multi roles as Office Administrator, Business Development Executive and Training Administrator.

Achieved the sales target for Certified Commercial Contracts Manager (CCCM)

Executes administrative tasks which may involve exposure to highly confidential information.

Helped company transition to an online filing system, reducing filing errors by 85 per cent.

Developed efficiency-enhancing workflow/process improvements that made it possible to accommodate increasing responsibilities necessitated by staff reductions.

Planned, prepared and executed system and procedural requirements during ISO 3

2008 certification passing.

First point of contact for visitors to the office. Meet and greet clients and suppliers.

Prepare varied types of correspondences: agenda, emails, letters, memoranda, inquiry and sales reports, invoices and procurements.

Focal point of communication for MD, handling all emails and correspondence confidential and sensitive matters with discretion and sent out acknowledgement and record and file.

Monitor and manage monthly expenses ensure expenses are budgeted and managed in the most cost effective manner

Administered training mock exams, facilities & materials, certificates, scheduling, documentation, and online payments and requirements.

Explain to potential customers about the various benefits offered by company training services; following them up so as to close the business deals

Respond to queries and complaints from clients as regards the company’s services; this should be done in a timely fashion.

Supervise database of client relationship management and utilize the result to manage customers and the mailing lists.

Vault Custodian

(Reporting to Branch Manager –BM)

Henry Lhuillier – Cebu, Philippines

08 May 2004 – 30 July 2008

Maintains and balance the cash flow of the branch (petty cash disbursements and branch expenses).

Responsible for branch monthly accounting reports (Western Union, Pawned Items and Jewelry Sales).

Prepares stock inventory.

Establish, maintain, and update files, databases, records, and other documents; develop and maintain data, and perform routine analyses and calculations in the processing of data for recurring internal reports.

Provide accurate financial, stock reports and met the deadlines.

Improve customer service, stocks taking and documentation.

Contact this candidate