Sales Service

Location:

Johannesburg, Gauteng, South Africa

Posted:

November 03, 2020

Contact this candidate

Resume:

CURRICULUM VITAE

PETRONELLA SITHOLE

**, ***** * *******,

ADDIS,

GLEN MARAIS

KEMPTON PARK

TELEPHONE NO: 078-***-****

Email: adhhx0@r.postjobfree.com

I am a very confident, highly self-motivated, hardworking individual with excellent effective oral, written communication skills and a firm personality. My strong Travel knowledge of both Domestic and International make me eager to learn. I can adapt easily to new concepts as well as having the ability to work on own initiative with consistent performance.

PERSONAL DETAILS

Gender: Female

Marital Status: Single

Date of Birth: 15 December 1987

Languages: English

EDUCATIONAL QUALIFICATIONS

GCE Ordinary Level (equivalent of Matric)

Science

Commerce

English Language

History

Geography

Shona

COMPUTER LITERACY

Microsoft Windows

Microsoft Word

Microsoft Excel

Microsoft PowerPoint

ADDITIONAL QUALIFICATIONS

Travel and Tourism (Certificate level)

Institute of Commercial Management (London)

Fares and Ticketing (Certificate level)

Virgin Atlantic

Amadeus

Galileo

EMPLOYMENT HISTORY

MAWUYA CORPARATE TRAVEL -10NOVEMBER 2015-TO DATE

Travel Consultant

Duties and Responsibilities

1. Making flight reservations and ticketing of the different airline tickets 2. Making accommodation reservations and processing of bookings to the different destinations around the world.

3. Making travel arrangements both air and land

4. Providing Passenger and airline query handling

5. Sales of holiday packages and different airline specials to different destinations 6. Promotion of airlines and destinations around the world 7. Promotion of holiday deals and packages

8. Assisting with visa processing, procedure and requirements 9. Knowledge of the different airline routes and Inter-line Service Agreements 10. Providing and making sure Customer Service Experience and expectations are highly met and exceeded

11. Ticketing, Re-issues and Refund processing

MENIZEIS AVIATION - APRIL 2011 to 30SEPTEMBER

Senior Ticketing Consultant

Responsibilities Include ticketing for the below Airlines 1. British Airways

2. Qantas Airlines

3. Qatar Airways

4. Arik Airlines

5. Air Seychelles

Duties include

1. Booking air tickets

2. Car Rentals

3. Administrative work

4. Hotel Bookings

5. Accounting of daily reconciliations of

tickets sales

6. Handling clients queries

FLY KUMBA PTY (LTD) - SEPTEMBER 2009 – MARCH 2011

Travel Consultant

Duties and responsibilities Included

1. Customer service

2. Query handling

3. Assisting and providing Visa information and requirements 4. Meeting arrangements and official minutes maintenance 5. Sales and Marketing promotions

6. Ticketing, Re-issues and Refund processing

7. Achieving monthly sales budget and gross profit turnover target BLACK DIAMOND EVENTS AND TRAVEL - JULY 2006 – AUGUST 2000 Travel Consultant

1. Duties and Responsibilities

2. Making flight reservations and ticketing of the different airline tickets 3. Making accommodation reservations and processing of bookings to the different destinations around the world.

4. Providing Passenger and airline query handling

5. Sales of holiday packages and different airline specials to different destinations 6. Promotion of airlines and destinations around the world 7. Promotion of holiday deals and packages

8. Assisting with visa processing, procedure and requirements 9. Knowledge of the different airline routes and Inter-line Service Agreements 10. Achieving sales, gross profit & Turnover Budgets 11. Providing and making sure Customer Service Experience and expectations are highly met and exceeded

12. 11Ticketing, Re-issues and Refund processing

REFERENCES

Menzies Aviation

Mr.Sibanda

Team leader of

Menzies Aviation Tel:

073*******

Fly KUMBA

Mr L Muchaka

CEO of Flykumba

Tel:084*******

BLACK DIAMOND EVENTS AND TRAVEL