MARIA LOURDES EDESS AMADOR OBLIGACION

Home Address: Unit 3019 Cityland Grand Emerald Condominium, F. Ortigas Ave, Ortigas Center, Pasig,1605 MMLA Philippines

Mobile No. : +639*********

Email: adhhui@r.postjobfree.com

CAREER

BUSINESS PROCESS OUTSOURCING

Customer Service Representativefor ten BPO companies

Being highly proficient in English, and knowledgeable in various languages: French, Italian, Spanish & Japanese, I was hired for various Business Process Outsourcing (BPO) companies such as: (1)24/7 CUSTOMER PHILIPPINES INC for OPTUS April 15-Aug 31 Australian Collections Account, transferred to Time Warner Cable Aug 31-July 16, 2019 (2) DIGITAL ROOM July 2014 (3) SITEL (4) CONVERGYS March 2012-March 2014as Customer Service Representative for Comcast USA then promoted as Escalation Agent for Comcast USA, received Awards for Top in Sales; (5) APAC CUSTOMER SERVICES INC. promoted from Customer Service Representative to Market Research Assistant on April 19, 2010 to October 10, 2011; was formerly with the LOS ANGELES TIMES from January 2008 until September 2009 and transferred to WELLPOINT/EXPRESS SCRIPTS INC for Anthem/Blue Cross for insurance processing from October 2009 up until April 2010; for (6) WEST CONTACT SERVICES INC for CRICKET ACCOUNT USA Aug 2007; for (7) EPERFORMAX for WASHINGTON MUTUAL BANK CREDIT CARD SERVICES from June 12, 2006 to June 18, 2007; (8) THE RESOURCE GROUP-TRG for various accounts from Feb 2006 to June10, 2006; (9) and TELETECH Roxas Blvd for SBC-YAHOO Account -trained and worked for Technical Support from January-April 2004

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PHILIPPINE DEPARTMENT OF TOURISM

14 years (1982-1995) as Tour Guide, Interpreter/Translator, and Planning Officer

I started my career as an attached multi-lingual tour guide to state guests: Prime Ministers, Presidents, Ambassadors, Ministers, United Nations-Director General & Delegation, Travel Writers, Journalists, and other VVVIP state guests, from 1982-1988. I had the privilege to tour and guide VVVIP state guests to the most popular and safe tourist destinations in the Philippines, and experience the best hotel accommodations-from Batanes, the northern-most islands of the Philippines, to Dakak Resort in Dapitan City, the southern-most provinces, inMisamis Occidental, Mindanao.

I continued my DOT career in the Office of Tourism Development Planning (OTDP) from 1988-1995 rendering service with the following main functions, among other duties and responsibilities: (1) writing the DOT Annual Report; (2) integrating and consolidating Quarterly Accomplishment Reports (QARs) of the various Attached Agencies of the DOT (Philippine Tourism Authority, Duty Free Philippines, Philippine Convention & Visitor’s Corporation, National Parks Development Committee, Intramuros Administration, etc.); (3) preparing Policy Proposals; (4) preparing inputs to Philippine Development Plans; (5) preparing inputs to the Philippine Development Plan for Women;(6) preparing Position Papers; (7) attending Public Hearings and various meetings involving and requiring the presence of the DOT; resulting to my (8) authorship of various published public documents such as : Tourism Policies Study, Social Costs Of Tourism, Policy Issues on Taxation, CRS/GDS & Deregulation, DOT Position on Air Deregulation, Proposed Measures on Dollar Salting, inputs to the Philippine Development Plan and the Philippine Development Plan for Women, among many others.

I participated in various trainingsfor career development in: 13th Multi-Lingual Tour Guiding Seminar; Refresher Course Service Skills; Cultural Awareness; Project Formulation & Evaluation; Technical Writing Course; Statistical Projection & Forecasting; Interactive Database Management; Computer Graphics; Values Orientation; Project Monitoring & Evaluation; and Leadership Advocacy.

I tendered my resignation from the Department of Tourism in March 1995 for various reasons, but mainly because I was committed to shift my attention from being a career woman to being a mother determined to make achievers of my own children. My humongous effort to forsake my 14 year career in favor of engineering my own children to become achievers provedsuccessful when my daughter passed the Philippine High School for the Arts (PHSA) nationwide merit scholarship qualifying exam published in the newspapers Philippine Daily Inquirer and the Philippine Star on May 15, 2001; where only 30 students/scholars would qualify every year.

CURRICULUM VITAE of MARIA LOURDES EDESS P. AMADOR 2/7

The scholarship grant is valued at PhP350,000.00/year and revocable if the student cannot comply with the General Education subjects minimum grade requirement of 85% and the Art field major minimum grade requirement of 90%, for the first year alone. Grades must be in increasing progression every year in order for one to maintain the scholarship status.

I also studied foreign languages and acquired multi-lingual skills in French, Italian, Spanish, and Japanese during the course of my career in the Department of Tourism

MS. EARTH PAGEANT 2007

PR Manager

I was invited to work for the Miss Earth Pageant in September-December 2007. I was in charge of plotting and managing the activities and schedules of the 87 beautiful and gorgeous Candidates, i.e.: Press Conferences, Photo Sessions, and Mass Media Appearances (TV and Radio) of all the Candidates. I escorted them to parties, hosted dinners, sponsored activities, and hotel and special functions. I interviewed some of the Candidates for articles. I edited the written contents of the website and the written articles about the Candidates. I acted as the Guest Relations Officer for the VIPs, Consulate, and Embassy Guests on the Coronation Night.

AC NIELSEN

Research Executive

I became affiliated and accredited as a free lance Research Executive initially with AC Nielsen in 1997; currently I am affiliated and accredited with various research companies, namely: (1) AC Nielsen-Ortigas& Makati, (2) RSC Marketing Services, (3) Profess, (4) I Search, (5) DVR Marketing Strategists, (6) Philippine Surveys & Research Corp., (7) Market Relevance Corporation, and (8)CEC Research International. Highly competent in market research with the ability to interview executives, officers, and CEOs of various local and global companies; and capable of handling interview projects alone involving 30-40 base interviews.

In year 2000, I handled an interview project alone in the Philippines which involved a global interview of 60 countries worldwide.The project was initiated by former US President Jimmy Carter under the auspices of the Price Waterhouse Coopers through AC Nielsen on the topic OPACITY. I had the privilege to interview CEOs of Philippine Savings Bank, Oriental-Motolite Batteries, Central Azucarrera Don Pedro, Sta. Lucia Development Corporation, Novartis, United Laboratories, Northern Telecommunication, Tizzdale, MKJ Garments, etc.

In November 2004, the Asian Institute of Management (AIM) launched an interview campaign of listed companies on Corporate Governance and Corporate Citizenship.CEOs I interviewed were from companies that include: Toyota Motors, Ten Knots-El Nido Resorts, Rizal Commercial Banking Corporation (RCBC), Pilipinas Shell, Westin Philippine Plaza, Unilever, JG Summit, Kuok Properties/Shangrila Corporation, Aboitiz, Central Azucarerra Don Pedro (CADP), Aboitiz Group, Oracle Philippines, and Ace Saatchi & Saatchi, etc.

In April 2005, CEC Research International launched an interview project, which I handled alone, on Corporate Citizenship and Corporate Social Responsibility, of the top 100 Philippine corporations.

CAREER HIGHLIGHTS

In my career with the Department of Tourism, I excelled to be one of the top/elite guides of the Department because of my impeccable language skills in English and multi-lingual skills in French, Italian, Spanish, and Japanese; I was able to guide in the French Language, and not just in English. I was given the best assignments, assigned always to top level/red carpet state guests guiding VVVIPs mainland or inter-island from Luzon, to Mindanao.

In my career as Research Executive, I have strong and high competencies in being able to interview CEOs of various top local and global companies which, consequentially, led to being selected as the Millennium Awardee for Best Executive Researcher of AC Nielsen in year 2000.

In my BPO career, I have received multiple Top Awards in Sales and Top Scores, working as Customer Service Rep

EXPERTISE

MY CAREER WITH THE PHLIPPINE DEPARTMENT OF TOURISM prove to be unparalleled and prove to be the best career any person could ever ask or pray for. Most, if not all, of who and what I am can be but attributed to my fourteen (14) years of exposure and experience in the Department of Tourism which has direct consequence on the expertise I exhibit, especially in the field of Travel and Tourism. The exposure and experience I acquired in the Department of Tourism has equipped me to be highly competitive in the Travel Trade.

CURRICULUM VITAE of MARIA LOURDES EDESS P. AMADOR 3/7

TRAVEL TRADE

Tour Operations I am capable of operating tours to anywhere in the Philippines seamlessly; that which involve the coordination and consolidation of several tourist destinations and travel components such as transportation, accommodations, meals, functions of tour groups, into one event; from ingress to egress.

Tour Guiding & Facilitation I am capable of guiding dignitaries or tourists to any part of the Philippines, whether in English or French; and I am able to handle tours.

Tourist Reception & Information I am knowledgeable in the different travel requirements, designs, needed for tours conducted anywhere in the Philippines. I was part of the select team ofreceptionists of the DOT who would be in customized couturier Philippine costumes, to give state guests a very appropriate welcome, whether at the airport, by the dock/pier, or at ceremonial functions.

Tour Coordination While employed with the Department of Tourism, I have had experience operating tours by designing, packaging, costing, and guiding several tours for the French Embassy during the arrival of the French Marine Fleet in coordination with various agencies and entities.

Tour Directing I have had experience with the Department of being lead bus to direct a convoy of seven (7) 50-passenger buses.

Tour Programming & Designing I am able to design a tour program for tourists/guests depending on tourist/client preferences and schedules.

Tour Packaging & Costing I am able to design a tour package of several tourist destinations integrated into one customized event.

Tour Consultancy I am able to provide travel suggestions and tour programs designed or customized for clients in the travel trade and other commercial trade.

Independent Travel Agent, I am able to organize tours all over the Philippines providing seamless travel services: group or individual, package tours and airline tickets (local or international), or functions and events, as required.

CONSULTANT WRITERWorkedfor various institutions like the USAID-MSH Lead for Health as a Documenter, the Philippine Business for Social Progress as Consultant Writer to prepare: documentation of conferences, write articles for magazines, and prepare case studies. My profession as a writer is a renaissance of my former career with the Department of Tourism when I was the writer for all the Accomplishment Reports of the various Attached Agencies of the Department and its consolidation into the Annual Report. I also prepared technical documents like: position papers, policy proposals, inputs to the Philippine Development Plans, among many other documents as required by various institutions, other government offices, and non-government offices.

PROJECT/POLICY FORMULATION, MONITORING & EVALUATIONFor the most part of my work in the Planning Office of the Department of Tourism, I had five (5) staff under me to support me, working under my supervision and instruction. My staff would be responsible for calling in the submission of Quarterly Accomplishment Reports (QARs) from all the different Attached Agencies of the Department and preparing the initial report of each Attached Agency for my review and consolidation; as well as, other reports or materials researched as inputs for my preparation of various technical documents I needed to formulate or propose. I would be the person responsible to write the Quarterly Accomplishment Report (QARs) of the Department and then at the close of the year, I would consolidate all the Quarter Reports into the Annual Report of the Department and its Attached Agencies. I would be tasked to write Policy Proposals, Position Papers, Project Proposals, inputs to various public documents and highly technical documents such as the Philippine Development Plans; and I was made to attend Public Hearings and various meetings in defense of the Department of Tourism as against Women’s Issues or other concerns presented to us by various civil and civic organizations.

TECHNICAL WRITING OF VARIOUS DOCUMENTS for national government offices (NGOs) & other government offices (OGOs) Part of my functions in the Planning Office was to write technical documents for various development plans, policy proposals for endorsement to the Senate of the Philippines, Quarterly and Annual Reports for all the years I was with the Planning Office, among many other documents (tourism and non-tourism matters) required by other government organizations of non-government organizations.

CURRICULUM VITAE of MARIA LOURDES EDESS P. AMADOR 4/7

TOURISM DEVELOPMENT & CONSULTANCY Considering my training, experience, exposure, and the length of service I rendered within the Department of Tourism, I am capable of making valid and realisticstrategy for the travel business, tour operations, travel trade, travel industry, and institutional or market research, or for other purposes.

EXECUTIVE ASSISTANT TO THE UNDP RESIDENT PROJECT MANAGER FOR THE PHILIPPINE TOURISM MASTER PLANI had the rare opportunity to render special service as Executive Assistant to UNDP Resident Representative, Mr. Ludwig Rieder (Australian national) at the time when the Philippine Tourism Master Plan was being formulated

EVENTS MANAGEMENTI am capable of managing events accurately and seamlessly because of rich experience in guiding tours for VVVIPs, as being able to pamper, trouble shoot, and predict needs and details that will emerge in the course of the tour or event.

BUSINESS MANAGEMENT & DEVELOPMENT I am capable of creating a wide and select network of business associates and clients; negotiating for exceptionally low rates & high rebates from business alliances; establishing business relationships with various alliances in the travel industry; as well as, developing business and marketing strategies in the travel trade and other commercial trade. I am capable of setting up various businesses with diverse products and services with various business partners.

CORPORATE RELATIONS I am able to develop clients and contacts with various local or global corporations, top companies and large companies as well.

COMMUNICATION SKILLSI am highly proficient in English, which consequentially exhibit that I have technical writing skills in editing, copy reading, and proofreading; speech writing; transcribing; and translating/interpreting foreign languages.

LANGUAGE PROFICIENCY I have multi-lingual proficiency in French, Italian, Spanish, Japanese languages.

OTHER SKILLS I am computer literate in: Word, Excel, and Internet browsing/chatting. I can operate simple office equipment: facsimile and photocopy machines,

BUSINESS ACUMEN

CAPRICCI GOURMET CAFÉ as Proprietress I put up a coffee shop in LegazpiCity, Albay in the Bicol Region in 1999. It was a four orange & green table coffee shop in a newly built business space along the highway with metal accordion shutters for aluminum/glass windows. My coffee shop was the only café serving flavored coffee in the whole of Legazpi-serving Amaretto, Choco-Raspberry, Hazel Nut, etc; while all the other local coffee shops served plain brewed coffee. The coffee shop business was pre-terminated because my daughter had passed the nationwide merit scholarship qualifying examination to the Philippine High School for the Arts which required direct support and supervision and that a parent be based in Manila.

SANDCASTLE TOURS as Co-proprietor/General Manager/Travel Executive I set up a travel agency with a financier/partner in August 2001. I created a wide and select network and base of business associates and clients; I negotiated for exceptionally low room rates & high rebates from business alliances; I established business relationships with various alliances in the travel industry; and I developed business and marketing strategies in the travel trade. Clientele included: Boehringer-Ingelheim, Clariant, Robinson’s Land Corporation, among others. In December 2004, I was invited to join the circle of bidders for the International Reading Congress of the IRA International Reading Association comprising of 2000 delegates to arrive Manila, Philippines in July 2004. But because of professional gaps between me and my financier/partner, I discontinued the pursuit of the business venture any further in 2003.

EMEJ Data Coding & Encoding Service as Co-proprietor/General Manager I co-established this company with the prompting of AC Nielsen for their independent in-house market research support services; it was short-lived because I resigned as partner due to unsound financial practices of my partner.

MINDQUEST Training & Consultancy Service as Proprietress/Trainer/Consultant I createdMindQuestin 2002with exceptional and gifted children in mind. The objective of the company would be to train parents and their children how to elicit latent gifts and talents of their children. MindQuest was intended to espouse specialized training for select target audience in fine arts: sketching, drawing, portraiture, painting, sculpting, design, composition, styles, art history, photography, etc; among other feasible specialized courses.

CURRICULUM VITAE of MARIA LOURDES EDESS P. AMADOR 5/7

WCONNEXION Telecommunications Company as Co-proprietor/Manager I co-established this company to buy and sell telecommunication products and services; it was short-lived because I motioned the shutdown of the company because of unsound business practices of employees who were hired without my knowledge.

CEOs INTERVIEWED

1 Philippine Savings Bank, 2 Central Azucarrera Don Pedro CADP, 3 Shell Philippines, 4 Shangrila Hotels & Properties, 5 Motolite Batteries, 6 United Laboratories, 7 Uniliver, 8 JG Summit Holdings Corporation, 9 Aboitiz Equity Ventures, 10 Toyota Motor Corporation, 11 Sta. Lucia Development Corporation, 12 Oracle Philippines Incorporated, 13 NEC Corporation, 14 El Nido Resort, 15 Platinum Plans, 16 Westin Hotel, 17 Rizal Commercial Banking Corporation, 18 Northern Telecommunications, 19 Ace Saatchi & Saatchi, 20 Novartis Pharmaceutical Corporation, 21 Kraft Foods Company, 22 MKJ Garment Solutions

GLOBAL PROJECTS HANDLED ALONE

1 Ex-President Jimmy Carter-60 countries worldwide, I was the solo interviewer for the project with Title: OPACITY; 2 Asian Institute of Management- I was the solo interviewer for the project with Title: Corporate Governance; 3 CEC Research International-I was the solo interviewer for the project with Title: Corporate Citizenship.

PERSONAL BACKGROUND

I was born September 1, 1958 in the City of Manila. I have two children: daughter Monica (born December 10, 1987 in the City of Manila) NationalMerit Scholar and Graduate of the Philippine High School for the Arts (2000-2004), National Arts Center Complex, Mt. Makiling, Los Banos, Laguna and studied college at the University of the Philippines College of Fine Arts (Diliman, QC)Major in Industrial Design; and son Neil Bryan (born April 16, 1990 in the City of Manila).

I was born to parents: SerafinMarcial A. Amador, a scholar to the Oklahoma State University, USA and later became Director at the Department of Trade and Industry (DTI); and, Adelina C. Pacquing who was Division Chief at the Department of Budget and Management (DBM). Both parents are now deceased.

EDUCATIONAL BACKGROUND

I took up A.B. Political Science at the University of the Philippines.

ORGANIZATION AFFILIATION

I was actively involved in the Philippine High School for the Arts Parent-Teacher-Student Council (PHSA-PTSC) in 2002-2003 as Council Secretary; in 2001-2002 simultaneously as Council Secretary and Homeroom Secretary; in PTSCSolicitation Committee as Chairperson; and in 2000 -2001 as Council Secretary and PRO.

CHURCH AFFILIATION

I currently attend Victory Christian Fellowship (Ortigas) at the Robinson’s Galleria Mall.From 1997-2000 I was affiliated withthe Faith Christian Fellowship (Antipolo) as an attending member; in 1993-1994, I was affiliated with the Tabernacle of Jesus Christ Ministry as Co-founder; in 1992-1994, affiliated with the Fellowship of Christians in Government (FOCIG) as Executive Committee EXCOM Member and Chairperson of the Fellowship & Programs Committee; in 1992-1993, I was affiliated with the Jesus the Living Water Christian Fellowship as an Elder; in 1990-1992, founded and steered the Tourism Christian Fellowship; and in 1980-1982, founded the Christ Consciousness Fellowship as a Bible Study Group for my peers within my neighborhood.

CURRICULUM VITAE of MARIA LOURDES EDESS P. AMADOR 6/7

CORE COMPETENCIES

Leadership-capable of driving individuals, groups, and organizations, into working efficiently towards organization goals

Visionary Leadership-capable of best practices and worst case scenarios visioning

Collaborative Leadership-capable of driving the organization to building partnerships with Clients and Customers

Public Relations-capable of developing relationships with Clients, Customers, and Business Associates

Planning-capable of preparing the Annual Budget for the entire organization

Events Management-capable of organizing tours, events, and international convention

Communication-capable of preparing letters, memoranda, materials, public documents, and National Development Plans

Technical/Consultant Writing-capable of writing sections of National Development Plans, Quarter and Annual Reports, etc.

Project Formulation, Coordination, Implementation, and Monitoring and Evaluation-capable of handling government projects from conceptualization to actual start-up and during the project implementation

Business Analysis-capable of coming up with solutions and strategies to ensure the success of the business

Business Management-co-owned, managed, and operated various enterprises: Sandcastle Travel and Tour Agency and Capricci Gourmet Cafe

Business Development-capable of collaboration with Clients and Business Associates to develop a new business

Business Negotiation-capable of getting the best deal with the least possible risk or collateral for the business

Strategic Thinker-capable of positioning the business among Competitors

Experience in Diversity-able to handle different lines of business and can be a team player within the workplace

Executive Assistance-capable of managing and assisting top echelon (UNDP Project Manager for the development of the Philippine Tourism Master Plan/Australian National)

Resource Management-capable of handling 6 staff under me; handling a convoy of 7 tourist buses; handling cash disbursement and liquidation

Well Organized-staff, groups, and new business for maximum productivity

Time Management-practice a sense of timeliness and urgency without compromising the quantity and quality of work

Church Leadership-capable of being Founder, Committee Chairman, and Elder of church and para-church organizations

CURRICULUM VITAE of MARIA LOURDES EDESS P. AMADOR 7/7

CORE VALUES

Integrity-uncompromised

Honesty-at all times

Respect-esteem for coworkers and self

Excellence-high standards for work and everything else

Driven-self-motivated

Dynamic-ever changing and evolving

Diligent-work what needs to be done

Passionate-have enthusiasm for everything

Flexible-can adjust to various situations

Perfectionist-excel in almost everything

Competitive-I compete only against myself

Creative-think of better ways to do things

Independent-work under minimal supervision

Supportive-uphold the interest of others more than self

Team-player-play small part when necessary

Decisive-make important decisions

Experiential Maturity-exposure and experience in the workplace

Quality of experience-have worked with prestigious and large organizations, CEOs, Prime Ministers, Presidents, Diplomats, Dignitaries, and top echelon

Mentor-can teach about life, work, and getting ahead

Teachable-committed to learn something new everyday

Approachable-accommodating

Self-reflective-learn vicariously from other people

Committed to Success and Development-success is the goal

Optimistic-always have a positive outlook in life

Trustworthy-can be trusted with money and secrets

TRAINING

13TH Multi-Lingual Tour Guiding Seminar Project Formulation & Evaluation Seminar

Technical Writing Course French Language Course (Levels I-IV/2 years)

Italian Language Course (Summer Course) Statistical Projection and Forecasting

Seminar on Japanese Tourists Interactive Database Management

Japanese Language Course (Summer Course) Computer Graphics for Effective Presentation

Service Skills for Tourism Officers Values Orientation Workshop

Cultural Awareness Seminar Basic Tools for Monitoring & Evaluation

Refresher Course for Tour Guides Leadership Advocacy Training

Spanish Language Course Communication and Product Training at various BPO companies

CURRICULUM VITAE of MARIA LOURDES EDESS P. AMADOR

VITALS

Height 5’3”ft 106.02 cm Weight 100 lbs 45kilos

TIN 416426602 SSS 33-2632056-8

PhilHealth 01-051554023-2 Pagibig 101*-****-****

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