Director of Campus Administration

Chandra Ann Johnson MS, EdD

901-***-**** (cell) * 901-***-**** (home) * ************@*****.***

*** ******* **** * Memphis, TN 38116

EDUCATION Trevecca Nazarene University May 2019

Doctor of Education Leadership and Professional Practice

University of Tennessee, Knoxville August 2015

Master of Science: Educational Psychology

Austin Peay State University August 2012

Bachelor of Science: Technology and Public Management

EXPERIENCE

Remington College Jan 2020- Present

Director of Campus Administration

Responsible for the overall academic and administrative performance of the Campus, with a budget

of full-time and part-time staff and faculty, operating in a complex regional and state-wide structure,

requiring negotiation and compromise to achieve goals. Accountable for all facets of operations, including

student recruitment and retention, financial administration, faculty management and human capital development.

Brought in to turn around failing campus experiencing a 2-year decline in revenue and enrollment.

Develop marketing strategies to generate leads and increase community outreach, brand recognition, student enrollment and placement as well as staffing development.

Utilize collaborative efforts by leveraging staff participation as a springboard to increase enrollment.

Increased operating income by 20% as budgetary requirements increased.

Surpassed target budget enrollment and increased operating income by 15% within the first 90-days.

Utilize LEAN processes to restructure staffing for increased efficiency to meet mandatory budget cuts.

Conduct feasibility study and needs analysis in the development, review, and implementation of new academic programs and the improvement of existing programs.

Director of Education and Academic Dean 2018- Present

Under the supervision of the President and Provost, serve as the strategic and operational champion to

enhance student success for Online and On-ground programs by developing, implementing, and promoting

short and long-term plans for student success, educational effectiveness assessments, and advisement strategies

to advance learning, engagement, retention, and completion. Areas of responsibility include:student support services, enrollment and retention, academic performance, budgeting, and professional development.

Manage a budget of $5.4 million with fiscal responsibilities and demands for eight departments.

Actively participate in internal, state, and accreditation audits and site visits.

Increased students’ individual course passing rates by close to 22% by redesigning the curriculum.

Perform on-going data analysis tracking to improve program and staff performance to make a positive impact

on retention, graduation, and placement rates as a whole.

Collaborates with the President and Provost to strategize on the development, review, and implementation of

new academic programs and the improvement of existing programs.

Evaluate and initiate professional development for on-going coaching in instructional design, adult learning strategies, classroom management, and regulatory compliance.

Establish and lead initiatives to increase student engagement and performance across 13 campuses.

Increased and maintained retention and graduation rates within 10% above accreditation benchmark requirements.

Travel to 13 campuses quarterly to evaluate, monitor, and provide coaching on issues surrounding attendance, matriculation, and student support services.

Dept. Program Chair and Professor- General Education 2017- 2018

Plan, organize, and administer educational program in compliance with accreditation standards, institutional policies and procedures, and management workforce needs.

Develop and maintain program curricular offerings, course content, and learning strategies to facilitate successful student outcomes.

Demonstrate leadership for the academic program and/or in the College through committee assignments, faculty governance, peer review, campus activities and professional organizations.

Participate in institutional accreditation efforts, and where appropriate, maintains individual program accreditation requirements by adhering to regulatory standards, supervising the implementation of assessment procedures, and utilizing data for program improvement.

Participates in scholarly activities expected with academic rank appointment.

Exercises discretion and independent judgment with respect to specific subject matter areas.

Monitors students’ attendance and attrition.

Oversee judicial affairs and students outreach services.

Assisted with retention efforts for First Year and First Generation students’ initiative.

Knowledgeable of current teaching and learning strategies to facilitate student-centered learning;

experience interacting successfully with academically and culturally diverse student populations.

Ability to select and use training/instructional methods and procedures appropriate for the situational

learning and/or teaching new things.

Ability to integrate technology into course delivery.

Le’Cole Culinaire Institute

Adjunct Professor 2017 - 2018

Prepare and deliver instruction on topics in Communications, English, Business, and Career Development.

Compile, administer, evaluate and grade students’ class work, laboratory work, assignments, tests,

and papers fairly and consistently.

Develops curricula and instructional material such as syllabi, homework assignments, and handouts

Maintains office hours for students seeking academic advice, assists in student recruitment and

retention; assists students with course-related problems outside of the classroom.

Maintains accurate student attendance records, grades, and other required records in compliance

with federal FERPA regulations.

Attends all faculty meetings, college assemblies, professional development and orientation activities,

and other meetings as required by administration.

Keeps abreast of developments in the field by reading current literature, through networking, and

professional conferences.

Participates in departmental and college committees; provide outreach service to the community.

Knowledgeable of current teaching and learning strategies to facilitate student-centered learning;

experience interacting successfully with academically and culturally diverse student populations.

Ability to select and use training/instructional methods and procedures appropriate for the situation

when learning or teaching new things.

Ability to integrate technology into course delivery.

Media Girls, LA 2016- 2019

Director of Administration

Develop the overall financial strategy for the organization based on strategic priorities

to ensure financial effectiveness and sustainability.

Lead the creation and transition to financial models aligned with the organization’s

focus on fee-for-service revenue and other revenue diversification strategies.

Establish and oversee the annual budgeting process, including ensuring alignment of

capital investment for business strategy, program, and organizational needs.

Provide financial analysis in relation to strategic and programmatic direction.

Provide advice, counsel, and creative approaches for managing emergent finance,

accounting, and other business issues.

Cultivate a high-performing, action-oriented, and value-driven team.

Create and manage strategic relationships with external and external clients and

business entities.

Lead all aspects of fiscal oversight, planning, and management for the organization

including the restructuring of financial policies and procedures.

Oversee cash flow planning and management, including weekly cash flow updates

and forecasts.

Ensure smooth operations within all finance and accounting areas of responsibility,

including the design of systems and processes for functional areas such as cash

management, accounts receivable, accounts payable, month end close, and financial

reporting.

Track the development and implementation of fee-for-service and other models for

diversifying revenue.

Demonstrate strong interpersonal skills in communicating and managing all levels in

the organization and remote staff.

Utilize effective problem-solving skills and exercise sound judgment and decision making.

Demonstrate strong collaboration and change management skills to achieve positive

project and operational results.

Perform under a high level of integrity and dependability with a strong sense of urgency

and results-orientation.

Assist with creating, delivering, and managing marketing material for educational community

outreach initiatives.

LIFE Afterschool Program (Faith International Ministry)

Executive Director 2016- 2017

Provide leadership to school site program leaders to design and implement programs

Oversee literacy, homework, nutrition, and enrichment components of school sites

Use skills in problem solving, communication, goal setting, conflict resolution, and time management

Implement strategies to understand, manage and measure outcomes using student data

Manage budgets, time claims, supply ordering and vital attendance accounting records

Coordinate district and site resources and support to after school programs

Provide guidance to the performance of school site leaders in an effective manner and provide

corrective direction to staff, following district and program policies and procedures for evaluation

Organize data for program evaluation requirements

Ensure measurable improvement in students' academic and social performance

Represent and promote LIFE in the local community, develop and maintain positive relationships

with organizations, businesses, school districts, family and volunteers

Plan and implement all aspects of financial development, including direct support campaigns,

grant writing, corporate giving and special events

Oversee the hiring, training, and supervision of all staff and consultants, including PT teachers,

program vendors and professional services consultants

Develop, manage and monitor the operating budget and meet or exceed budget targets

Direct strategic planning efforts and develops the operating plan of the organization

Direct marketing, public relations, and communication efforts, via traditional and social media

Student of Strength (SOS) 2016- 2018

Academic Coach

Work with the whole student’s education to improve achievement and overall grade

improvement/performance for long-term focus by identifying areas and treating the whole

student’s learning process much like a coach in sports works with improving skills for the

whole athlete. Personalized academic coaching delivers proven results by addressing Study

Skills and habits, Organization, Planning, Test preparation, test taking skills and strategies to

maximize the best learning outcome for the student as a whole.

Educational Testing Service (ETS) 2016- 2018

Exam Rater and Scoring Professional

Conduct performance assessment and scoring services for the SAT, college admissions

entrance exam. The SAT entrance exam is commonly utilized by many colleges and

universities as an evaluation tool (in theory) to gauge students’ academic skills and college

readiness with one common criterion that can be compared to all applicants.

University of Tennessee Health Science Center Memphis, TN

Coordinator – Finance and Operations 2015 – 2016

Train, oversee, and manage the performance of staff and professional development

Manage workflow and supervision of clerical and support employees

Develop, implement, and monitor internal quality control processes of all fiscal functions

Oversee regular fiscal operations such as IRIS (SAP), procurement card expenditures, payroll,

purchase orders, invoices, receivables, effort certifications, travel, and internal transfers

Supervise and reconcile the Accounts Receivable and bi-monthly billing for Autopsies,

Consultations and other accounts receivable services

Process all business transaction in conjunction with the Office of the Executive Vice Chancellor

Propose related policy and procedure changes and development of general operating goals,

objectives, policies, and procedures

Research and resolve problems related to financial transactions

Liaison with internal and external constituencies and agencies in the resolution of day-to-day

administrative, financial and operational issues

Manage and maintain accounts receivables; reports, and record management systems

Communicate with families and partners with law enforcement agencies and the media on

high profile cases

Maintain on-call status

Oral and written communication

Complaint/Conflict Resolution

Extensive customer service

Admission Manager 2012- 2015

Manage and control department funds, state appropriated funds, state/ federal

grants, restricted accounts, development accounts, etc.

Manage workflow and supervision of clerical and student support employees;

Direct and oversee the organization of financial and general administrative

assistance provided to faculty

Ensure compliance with UT employment policy for new hires; prepare PDQs

and PIFs; oversee selection of new hire employees for department; HR liaison

for the department

Work with appropriate departments regarding space allocation and design

Liaison with all administrative offices and constituencies on/off campus to resolve issues

Generate and manage statewide clinical education and services contracts

Manage statewide regular and special pay faculty including budgeting, travel,

contract support, payroll, benefits, education and research support

Manage departmental payables and receivables; approve expenditures,

determine sources of funding, and purchasing

Oversee receipts and invoices, maintain records, reconcile statements, and

distribute expenses to state/restricted accounts via IRIS

Handle all aspects of payroll and timekeeping including faculty and staff leave

Recommend and actively participate in department policy development

Analyzing plans for new grant funding opportunities and accreditation

Database Development and Management

Screen applications, setting-up and maintain record of applicant file

Interpreting, recording and calculating transcript contents

Verifying validity of transcripts and references

Student Advising

Inventory Control

Public Speaking

Devise and establish creative marketing and promotions campaigns

Student Recruitment

Grant management, budget preparation and research

Prioritize and handle confidential information

Exercise independent judgment and decision making

Prepare and deliver information and training sessions

Multi-task and work under strict deadlines

Event and Project Management

Establish and maintain professional relationships throughout campus system

Windows and office equipment troubleshooting

Adobe Photoshop, PrintShop

Oracle; IRIS; EMS; PAMS; Blackboard; Qualtrics; Banner; NOLIQ; SharePoint

IRB submissions

Oral and written communication

Complaint/Conflict Resolution

Extensive customer service

Computer Lab Manager 2007- 2012

Manage, maintain and monitor daily operations of workers and lab facilities

Install, configure, troubleshoot and resolve printer and technical errors

Support use of ExamSoft, Blackboard and other educational technology learning

content management (LCM) system modules

Collaborate and/or provide front-end user support with faculty, staff and students

use of technologies to achieve desired outcomes, competencies, and/or objectives

Install, troubleshoot and maintain current versions of ExamSoft, Respondus, and other

education software on computers in teaching and testing labs

Collaborate between Educational Technology and Information Technology Services to

proactively identify potential issues, address issues, and resolve problems

Support computer-based testing products, such as ExamSoft, Respondus, and other

academic or training software

Ensure communication of server and application updates/upgrades, as well as

integration of content management system with LDAP server and other university systems

Assist with purchasing of all computers and other inventory for all computer labs

Support and troubleshoot Microsoft Office, Outlook, and web-based applications

Database develop and management

Create policies and procedures in compliance with University guidelines

Analyzing plans for new grant programs and possible grant funding opportunities

Develop front-end user learning resources for training and other instructional coursework

Prioritize and handle confidential information

Exercise independent judgment and decision making

Multi-task and work under deadlines

Event and Project Management

Establish and maintain professional relationships

Windows and printer server administrator

New employee training, payroll

Oracle, IRIS, EMS, ARGOS

Oral and written communication

Complaint/Conflict Resolution

Extensive customer service

Risqué Café Memphis, TN

Marketing Director (Public Relations) 2006- 2011

Recruit, manage and train volunteers

Plan and develop fundraising/sponsorship campaign strategies for soliciting

donations and gifts

Devise and establish creative marketing and promotions for clients according

to their mission and vision

Develop learning resources for fundraisers and volunteers such as websites,

audio/video, written tutorials and FAQ’s

Establish and maintain professional relationships with supporters

Database develop and management of organizational contacts to maximize

outreach strategies for branding, marketing, and effective promoting purposes

Identify and collaborate the most useful methods of interaction for clients with

supporters, volunteers, etc. (i.e., meeting rooms, VoIP, audio integration, video

conferencing, meeting recording, chatting, surveys, and polling)

Develop and organize branding campaigns for public relation, marketing,

and fundraisers

Prepare and deliver proposals and supporting documents to potential

sponsors/donors

Mass media marketing via email and popular social media such as

Facebook, Twitter, Myspace, LinkedIn, etc.

Event Planning and Management (includes catering)

Project management

Prioritize and handle confidential information

Exercise independent judgment and decision making

Locate vendors of materials, equipment or supplies, and interview them in

order to determine product availability and terms of sales

Prepare and process requisitions and purchase orders

Review purchase order and contracts for conformance with client request

Control purchasing budget per contractual agreement with client

Multi-task and work under deadlines

Press release preparation and editing

Contract Negotiating

Support and troubleshoot Microsoft Office, Outlook, and web-based applications

Adobe Photoshop, PrintShop

Oral and written communication

Extensive customer service

Pinnacle Airlines Memphis, TN

Assistant Director -Flight Operations 2000- 2007

Manage, maintain and monitor daily operations of flight operation and pilot flight crew

Develop and implement Flight Crew Scheduling training material

Prepare reports for performance, safety and crew communication, leave of absences, OJI's, and POI's

Troubleshooting and monitoring of flight crew management software systems

Maintains compliance with applicable union agreements, Company policy, and FAA regulations for flight scheduling

Tracks crew flight and duty times

Resolves flight crew compliance issues and rest requirements based on appropriate regulatory requirements and ensures crew member assignments are in accordance with FAA regs. and company policies

Coordinates with dispatchers and other departments to resolve problems during the day-to-day operation and implement correctives operational

Establish and maintain professional relationships with all departments for efficient operations

Develop, implement and maintain departmental operating fiscal budget

Locate vendors of materials, equipment or supplies, and interview them in order to determine product availability and terms of sales

Prepare and process requisitions and purchase orders for supplies and equipment

Review purchase order claims and contracts for conformance to company policy

Implement and maintain a system of adequate and appropriate internal controls

Recommend and actively participate in department and flight operations policy and procedure development

Support and troubleshoot Microsoft Office and web-based applications

Event and Project Management

Pilot recruiting and hiring

Flight operation training

Calendar and scheduling management

Meeting and travel planning management

Database develop and management

Prioritize and handle confidential and sensitive issues with diplomacy and discretion

Exercise independent judgment and decision making

Multi-task and work under deadlines within a rapidly changing environment

SBS and Sabre FlightTrac/ CrewTrac; Kronos (Payroll Software); Worldflight and PARS; Lotus Notes

Complaint/Conflict Resolution

Contract Negotiating

Monitor and track attrition

Disciplinary evaluations

Oral and written communication

Crest Pointe Mortgage Memphis, TN

Mortgage Finance Broker 1990- 2001

Manage, maintain and monitor daily mortgage operations activities

Create policies and procedures in compliance with mortgage lending guidelines

Hiring and training loan officers and other mortgage lending personnel

Pre-underwrite, review, and process mortgage files

Credit and debt counseling

Vendor and presentation management

Devise and establish creative marketing and promoting campaigns

Support and troubleshoot Microsoft Office and web-based applications

Budget preparation and monitoring

Analyze financial resources and develop strategies to accommodate for changes

Implement and maintain a system of adequate and appropriate internal controls

Troubleshoot, install, update, and monitor software, computer, and printer technical applications

Database development and management

Establish and maintain professional relationships with vendors, clients, and other industry entities

Prioritize and handle confidential and sensitive information

Exercise independent judgment and decision making

Multi-task and work under deadlines

Vendor relations

Prepare and process requisitions and purchase orders for supplies and equipment

Control department purchasing budgets

Review purchase order claims and contracts for conformance to company policy

Accounts payable and receivable

Project management

Payroll management

Events and Project Planning

Complaint/Conflict resolution

Oral and written communication

Contract Negotiating

Professional Activities/ Organizations:

National Association of Professional Women (NAPW); Association of Executive and Administrative

Professionals (AEAP); Association for Student Conduct Administration (ASCA); National Academic

Advising Association (NACADA); National Health Service American College Personnel Association

(ACPA); Board Member and Chair of Academic Excellence Committee for Artesian Charter Schools

Solicitation

Skills/Proficiencies:

Microsoft Office Suite, Outlook, Adobe Photoshop, Acrobat, database design and management,

IT troubleshooting server setup and maintenance, LDAP integration, system integration and maintenance, Blackboard

(front-end user support), ExamSoft (installation and troubleshooting), ARGOS, online testing

administration, proctoring, project management, knowledgeable in common computing platforms,

server administrator, IRIS, iMedRis, PAMS, Banner, EMS, NOLIQ, Qualtrics, SharePoint, Desire2Learn,

Instructional Design; Moodle; Canvas; knowledgeable of HIPAA & FERPA; program management; accreditation

Preparation; Camtasia; CampusVue (Nexus); Simtics; Knowledge Matters

Relative Coursework: Instructional Design; Adult Development; Adult Education; Program Development;

Introduction to Educational Research; Formal Measurement: Assessments; Statistics I & II

Grants/Research:

HRSA Grant Reviewer; research budget development and management

Contact this candidate