Priyanka Padhye

Mob no.: +919*********

Email id: adhht0@r.postjobfree.com;

adhht0@r.postjobfree.com

****, ***** ***** ********, ** Keni Road Nahur (E) 400042

Objective: -

Providing extensive communication skills, a friendly, calm, and confident personality to maximize safety and comfort of passengers, and an unwavering patience for passengers who need additional assistance.

Educational Qualification: -

Commerce Graduate from Mumbai University (2009-10)

Professional Qualification: -

●Successfully completed post graduate diploma in Aviation, Hospitality and services from Frankfinn Institute of Airhostess Training

1.Successfully completed modules in Aviation, Hospitality, Grooming and Inter personal skills

2.Trained in Fidelio, Hotel Reservation System

3.Certified course in First Aid

4.Trained for Customer Relationship Management

●Completed Intermediate level 1 of German language (B1) from Max Mueller Institute (Mumbai)

●Completed MSCIT with excellence

Experience: -

1: Worked as Senior Cabin Attendant for Indigo Airlines Oct 2015 – Aug 2019.

Work Profile:

●Demonstrate safety and emergency procedures such as the use of oxygen masks, seat belts, and life jackets.

●Answer passenger’s questions about flights, aircraft, weather, travel routes and services, arrival times, and/or schedules.

●Assist passengers in placing carry-on luggage in overhead and under-seat storage.

●Assist passengers while entering and disembarking the aircraft.

●Attend pre-flight briefings concerning weather, altitudes, routes, emergency procedures, crew coordination, lengths of flights, food and beverage services offered, and numbers of passengers.

●Check to ensure that food, beverages, alcohols, emergency equipment, and other supplies are aboard and are in adequate supply.

●Conduct periodic trips through the cabin to ensure passenger comfort.

●Determine special assistance needs of passengers such as small children, the elderly or disabled persons.

●Direct and assist passengers in the event of an emergency, such as directing passengers to evacuate a plane following an emergency landing procedure.

●Prepare passengers and aircraft for landing.

●Greet passengers boarding aircraft and direct them to assigned seats.

●Walk aisles to verify that passengers have complied with federal regulations prior to take-offs and landings.

●Administer first aid to passengers in distress.

●Inspect and clean cabins, checking for any problems and making sure that cabins are in order.

●Reassure passengers when situations such as turbulence are encountered.

●Verify that first aid kits and other emergency equipment, including fire extinguishers and oxygen bottles, are in working order.

2: Worked as a CSA (Customer Service Assistant) for Indigo Airlines Oct 2014 – Oct 2015

Work Profile:

●Taking reservations, issuing tickets and solving passenger’s queries at the Reservation Desk.

●Verifying passenger identification, printing boarding passes and helping passengers to check in their baggage at ticket counter

●Check tickets and profile of passengers at Departure and Arrival gates and verify passenger counts

●Handles all aspects of checking in of Customers by operating a computerized point-of-sale system, boarding and baggage service

●Being able to handle transactions in a timely manner including over sales, delayed or cancelled flights, and any issues involving lost/damaged luggage

●Providing additional help and assistance to elderly people, unaccompanied minors and physically challenged

●Passenger announcements in a prompt manner & verification of passengers at boarding gates.

3: Worked as Receptionist in “I deserve it”, a part of I Image Management Company Jan 2013-Apr 2014

Work Profile:

●Smooth management of the centre as per the operations process

●Greet persons on call and those entering the organisation

●Provide information and suggest appropriate services to callers and fix their appointments

●Maintain Appointment details and ensure to save back up for the same

●Allocate work to respective staff as per client’s preferences

●Ensure knowledge of staff movement in and out of organisation

●Ensuring discipline and decorum in the centre

●Taking Feedback and attending complaints from the clients in order to provided services.

●Trained new resources to handle work pressure on their own

4: Worked as a CSA (Customer Service Assistant) for Jet Airways at International Airport May 2012 – Sep 2012

Work Profile:

●Preparing & opening check-in-desk as per airlines requirement

●Handles all aspects of checking in of Customers by operating a computerized point-of-sale system, boarding and baggage service

●Being able to handle transactions in a timely manner including over sales, delayed or cancelled flights, and any issues involving lost/damaged luggage

●Questioning & profiling of passenger before issuing boarding cards

●Providing additional help and assistance to elderly people & unaccompanied children

●Passenger announcements in a prompt manner & verification of passengers at boarding gates.

Strengths: -

●Ability to deal with difficult situations tactfully and diplomatically

●Able to respond quickly to changing priorities and work at unsocial hours

●A good team leader along with team workers.

Achievements: -

●Actively participated in all extracurricular activities like sports, dance, drama, elocution etc.

●Awarded as The Best Speaker for English Tele Matches.

Hobbies: -

Cycling, Swimming, Playing badminton, Solving puzzles.

Personal Details: -

Gender : Female

Date of birth : 18thJuly, 1989

Height : 160cms

Weight : 64kgs

Complexion : Fair and clear

Nationality : Indian

Marital status : Married

Passport No. : S7543788

Validity Period : 16th Sep 2028

Declaration: -

I hereby declare that the information given above is true of the best of my knowledge.

Date:

Place: Priyanka Padhye

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