John (Jake) Hartford

San Diego, California, United States

adhhne@r.postjobfree.com

linkedin.com/in/john-jake-hartford-5377bb90

Summary

Experienced Human Resources Representative and Operations Supervisor with a demonstrated history of working in the entertainment and recreations industries. Skilled in Public Speaking, Customer Service, Microso Office, HRIS, and Microso Excel. Strong community and social services professional with a Professional Certificate in Information Technology.

Experience

Human Resources Representative

SeaWorld San Diego

Jan 2020 - Present (10 months +)

• On-board new and re-hire applicants from interviewing through to orientation.

• Coordinate on-boarding of employment offers.

• Recruit for various positions within the company.

• Train and develop Human Resources Representatives and Assistants.

• Provide superior guest service to internal and external applicants.

• Exceed in Microso Office applications, KRONOS and HRIS systems to include: ADP Enterprise, ADP eI9, TeamHire/TMM, SilkRoad (RedCarpet)

• Observational interview trained and calibrated to SEA Standards

• Facilitator for group observational interviews.

Lifeguard

SeaWorld Parks & Entertainment

Apr 2014 - Present (6 years 7 months +)

• Provided Aid and prevent patrons from engaging in dangerous water activities

• Maintained guest surveillance on water attractions. May include slide dispatch.

• Participated in scheduled in-service training and regular audits

• Provided excellent service to guests and team members

• CPR, AED, First Aid trained through American Red Cross

• Maintained proficiency of water rescues and CPR/AED and First Aid Skills Park Operations Supervisor

SeaWorld Parks & Entertainment

Apr 2019 - Jan 2020 (10 months)

- Managed 25 seasonal leadership staff whom oversee 350+ line-level Lifeguard staff.

- Ensured daily quality control over attraction detail teams.

- Ensured proper execution and record keeping of staff/position based audits.

- Developed, updated and implemented Standard Operating Procedures.

- Accurately tracked and controlled team specific budgets. John (Jake) Hartford - page 1

- Ensured safe and proper daily park operations.

Lifeguard Instructor

SeaWorld Parks & Entertainment

Jan 2018 - Jan 2020 (2 years 1 month)

- Taught Lifeguard/First Aid/CPR classes up to 55 students.

- Provided training for all Lifeguards and Shallow Water Guards in accordance with both American Red Cross and SeaWorld Standards.

- Conducted Audits of all Aquatics personnel in accordance with American Red Cross Standards.

- Conducted regular weekly In-service training in accordance with American Red Cross Standards. Park Operations Assistant Supervisor

SeaWorld Parks & Entertainment

Jun 2015 - Apr 2019 (3 years 11 months)

• Accurately track team members labor to include daily scheduling and break/lunch management

• Maintain proficiency of park knowledge, water rescues, CPR/AED and first aid

• Complies with area opening and closing procedures and delegating tasks to fellow team members

• Establish and maintain a positive atmosphere

• Managed up to 30 lifeguards

• Supervise and train lifeguards in accordance to SEA Guidelines

• Ensured superb customer service by responding to guests and team members needs

• Prevent and respond to guest emergencies and assist team members Intramural Sports Supervisor

Associated Students, San Diego State University

Aug 2014 - Dec 2016 (2 years 5 months)

• Managed Referees and various intramural sporting events

• On Field Safety adviser

• Engaged in positive verbal communication

• CPR, Automatic External Defibrillator, First Aid certified through Jurman’s Emergency Training

• Engaged in conflict resolution

• Prevent and respond to patron emergencies and assist staff members

• Supervise and train Referees

• Assisted in the hiring and training of new staff members

*Received Employee of the Month

Intramural Sports Referee

Associated Students, San Diego State University

Aug 2013 - Dec 2016 (3 years 5 months)

• Provided unbiased refereeing for various intramural sporting events

• CPR, AED, First Aid certified through Jurman’s Emergency Training

• Engaged in Conflict Resolution

Intern

San Diego State University Police Department

John (Jake) Hartford - page 2

Feb 2015 - May 2015 (4 months)

• Assisted in Development of Aztec Shield safety application for cellular devices

• Actively worked with Telecommunication and Network Services to establish security coverage for Aztec Shield application

• Assisted Community Resource officer with tasks appointed

• Worked actively through the department in completing tasks for all officers and support staff

• Engaged with officers in ride along opportunities Education

San Diego State University

Bachelor’s Degree, Criminal Justice

2012 - 2016

• Crime Law & Justice (CJ 300)

• Law in Society (CJ 301)

• Crime and Behavior (CJ 302)

• Criminal Justice and Social Control (CJ 303)

• Professions and Ethics (CJ 305)

• Law Enforcement (CJ 310)

• Criminal Law (CJ 320)

• Constitutional Issues in Criminal Justice (CJ 420)

• Internship in Criminal Justice (CJ 498)

• Planning & Evaluation in Criminal Justice (CJ 540)

• Organized Crime (CJ 570)

• National Security Policy (PolS 479)

• Concepts and Issues Public Administration (PA 301)

• Management Urban Government (PA 310)

• Intro to Urban Planning (PA 320)

Professional Certificate, Information Technology

2018 - 2018

Technical Support Fundamentals Certificate

Bits and Bytes of Computer Networking Certificate

Operating Systems Certificate

Systems Administrator and IT Infrastructure Services Certificate IT Security: Defense against the Digital Dark Certificate Licenses & Certifications

Homeland Security & Cybersecurity Connection - It's Not About the Terrorists - Coursera Course Certificates

3LNCGYB9YTSP

Google IT Support Professional Certificate Specialization - Coursera Course Certificates L7SL5UUAXKUW

Skills

John (Jake) Hartford - page 3

Microso Excel • Sports • Customer Service • Microso Office • Public Speaking John (Jake) Hartford - page 4

Contact this candidate