Employee Relations Administrative Assistant
Resume:
DEBRA
KENT
**** ******** ****, *********,
Louisiana 70043
adhhkr@r.postjobfree.com
linkedin.com/in/dgkent13
PROFESSIONAL SUMMARY
As an adept Human Resources Manager/Generalist/Executive Administrative Assistant, I have a well-rounded skill set and talents, making me an ideal fit for the Human Resource Manager position. Further, I am a recognized expert in leadership and a communicative collaborator. My previous roles have strengthened my capabilities in management and communication, including a keen attention to detail and accuracy. SKILLS
• Benefits Administration • Candidate screening • Recruitment and hiring
• Employment law • Employee relations • Time management
• Paperwork management
EXPERIENCE
Human Resource Generalist/Recruiter
BRG - Hospitality, LLC New Orleans, Louisiana
October 2019 - August 2020
Improved organizational approaches by recommending policies and practices aimed at improving attractiveness to job applicants.
Helped organizations avoid legal challenges by educating managers and other hiring personnel on current applicable legislation and regulations.
Evaluated applicants, reviewing resumes, and conducting interviews with consistent set of assessment criteria. Human Resource Manager/Benefits Administrator/Executive Administrative Assistant
Creole Cuisine Restaurant Concepts New Orleans, LA December 2007 - March 2018
Provided guidance and counseling to managers and employees regarding recruitment, employee performance, and complaint investigation.
Explained and clarified benefits eligibility and pricing structures and supported employees in making informed decisions and completing required paperwork.
Received employee complaints and inquiries and facilitated walk-in employee relations requests to reinforce proper grievance policy.
Coordinated and led new hire orientations and benefits meetings.
Assisted with payroll administration by organizing relevant data, including hours, absences, and bonuses.
Oversaw facility compliance, including verifying presence of required federal and state postings.
Supported development and implementation of progressive discipline process and corrective action determination.
Boosted employee morale through incentive programs and service recognition awards.
Supported employees with providing appropriate paperwork and monitoring status.
Managed unemployment claims and represented company during appeals hearings.
Oriented new employees by explaining policies, benefits, and procedures.
Maintained positive employee relations by answering questions and offering recommendations.
Coordinated personnel documentation, including training, grievances, and performance evaluations.
Brought in well-qualified applicants through digital and print job postings.
Made hiring recommendations based on applicant interviews.
Vetted job applicants with thorough background checks and financial histories.
Delivered exceptional guest relations by welcoming visitors warmly and offering immediate assistance. Office Manager/Medical Assistant
Dr. David A Myers Medical Office Metairie, Louisiana January 2000 - February 2006
Performed billing, collection, and reporting functions for office.
Handled all incoming business and client requests for information
Liaised with patients and addressed inquiries, appointment requests and billing questions.
Established efficient workflow processes, monitored daily productivity, and implemented modifications to improve overall effectiveness of personnel and activities.
Improved office operations by automating client correspondence, record tracking and data communications.
Interacted with customers professionally by phone, email, or in-person to provide information and directed to desired staff members.
Provided proper scheduling of patients, ensuring timely and effective allocation of resources and calendars.
Maintained office supplies inventory by checking stock and ordering new supplies as needed.
Created and managed electronic patient records, encompassing data entry and administrative functions related to insurance, billing, and accounts receivable.
Maintained computer and physical filing systems.
Received, screened, and routed incoming calls.
Coordinated and maintained impressive office organization to keep facility efficient, organized, and professional.
Kept physical files and digitized records organized for easy updating and retrieval by authorized team members.
Solved problems timely and effectively, ensuring customer satisfaction.
Streamlined office operations by computerizing activities, managing customer communications, scheduling payments and tracking records and documents.
EDUCATION
Academy of the Holy Angels, New Orleans, Louisiana
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