Fitness Manager

Carlos Silva

** ***** ******, *********, ** ***61 401-***-**** – adhhj9@r.postjobfree.com

www.linkedin.com/in/carlosmsilva751

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* ******** ******* – Business Development & Retention – Accounts Payable & Receivable

Strategic client partner with over fifteen years of success supporting client’s personal fitness and wellness goals looking to transition to new industry and apply skills of solving problems for customers, customer support, and building customer loyalty. Utilizes strong empathy and listening skills to create positive customer experiences and grow a business brand. Hands-on high energy producer able to drive results and manage multiple priorities well.

Adapts rapidly during times of uncertainty, seasonality, and in fast-changing environments. Serves as a trusted advisor and confidante to organizational partners, management teams, clients, and staff. Forges long-lasting, productive client relationships and sources of referrals. Fluent in Portuguese. Competencies include:

- Strong Communication & Influence - Contract Negotiations & Membership Deal Making

- Commitment to Client Satisfaction - Training, Motivation & Coaching

- Ability to Manage Multiple Priorities Well - Highly Organized and Detail Oriented

- Database Management & Accounts Payable - Innovative Problem-Solver and Customer Focused

Career Synopsis

Planet Fitness, Pawtucket, RI 2016-Present

Individual and Group Fitness Center

personal fitness trainer

Manage all aspects of fitness, nutrition, health and well-being coaching. Build and drive relationships with existing clients to extend contracts and incent referrals. Provide management feedback to improve facility operations and offerings contribute to strategies and plans. Trains, develops, and co-leads staff of 4-6. Reports to club manager.

Client coach and advocate assisting them in building and achieving personal fitness goals.

Support marketing efforts to retain existing clients through positive reviews via google, yelp, and Facebook.

# 1 trainer for Planet Fitness in RI, pre-pandemic leading 1-10 fitness groups, up to 60 per week in health and fitness activities.

Complete personal assessment and provide workout routine for eating and stress reducing behaviors, encouraging healthy nutrition and exercise to meet needs and incorporate any physical limitations.

Increase new and existing memberships by producing positive results that drive client retention currently at 50%.

Track client progress to ensure weight loss and fitness goals are measured and achieved.

PRO Fitness, Warwick, RI 2016-Present

One-on-one personal training facility to help clients achieve fitness goals

personal fitness trainer

Directed client fitness routines and group fitness class instruction. Reports to General Manager.

12 of 60 Workout World (WOW) clients followed him to new fitness studio.

Support clients in weight loss goals of up to 40 pounds within less than one year.

Perform health related fitness assessments, created personal training programs to address specific injuries or health problems.

Coach clients on how to use equipment and stay fit while traveling or away from home.

Workout World, (WOW) 2010-2016 2010-2016

One-on-one personal training facility to help clients achieve fitness goals ASSISTANT MANAGER AND personal fitness trainer

Provide 1:1 training sessions with 60 clients per month.

Supervise 5 personal trainers daily, oversee client training, procedures, and celebrate client success.

Create workout and nutrition plans, demonstrate how to use equipment and work in partnership with physician for healthy eating.

Rhode Island Hand and Orthopedic, Cranston, RI 2010-2014

Assisted Physical Therapy Doctor with patient treatment

physical therapy aide/trainer

Assisted Dr. Kenneth Morrisey PC MD with patient therapy and treatments.

Performed various individual treatments for shoulder, feet, arms, legs, rotator injuries plus splint and casting.

Completed clerical duties including registration, patient charts, bookkeeping, and scheduling.

Silva’s Fitness Center, Charlestown, RI 1999-2009

Managed community-based health and fitness center to help clients achieve fitness goals

Owner

Managed all accounting and financial aspects of business, all forms of revenue and expenses, conducting marketing, lead generation, fitness training and customer service.

Updated, purchased, installed and maintained all equipment and made equipment adaptable to community and client needs.

Hired and trained 3 staff to assist in serving a diverse population of clients to assist in their fitness and weight loss goals.

Created and facilitated training and meal programs for individual clients.

Nepco, Inc, Pawtucket, RI 1993-1999

Staff Accountant

Prepared corporate and individual tax returns and posted journal entries.

Reconciled bank and credit card statements.

Maintained financial reports, records, and general ledger accounts.

Discussed confidential accounting issues with clients.

Education & certifications

Johnson and Wales University, Providence, RI

BS in Accounting

ETC, INC: Master Trainer Exercise, High Intensity Interval (HIIT) and Kettlebell Certified 2018

Basic Life Support

technical proficiencies

Microsoft Office Suite, P&L

Activities

Fitness and Family

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