Professional Profile:

A very passionate award-winning social and digital innovator with an IT background and experience in a wide range of areas gained from working and living in 5 different countries. Looking for an opportunity that can combine my people, business, and technology skills together. Media recognition here.

Skills:

●Certified Agile Business Analyst (IIBA-AAC)

●Training, facilitating, and collaborating. Created and delivered more than 300 presentations

●Market research, web analytics, UX research, prototyping and documentation

●Digital design, web development, HTML5, CSS3, JavaScript, and SQL. Portfolio here

●Excellent leadership and communication skills, speaks four languages: English, Arabic, Spanish and Hindi.

Main Experience:

Walmart Fredericton, Canada

Customer Experience December. 2019 – Aug. 2020 (Part time)

●Identify and assess customers' needs

●Provides exceptional customer service to ensure a positive shopping experience

ABS Network Amman, Jordan

Business Analyst Aug. 2018 - Oct. 2018 (Junior Consultant)

●Analyzed and documented business and technical requirements for building a digital portal

●Identified problems by conducting 10+ workshops and meetings with different stakeholders

●Formulated new ways for internal processes using BABOK methodologies

Simlab Software Amman, Jordan

Product Marketing and Business Development Manager Jul. 2017 - March. 2018 (Full time)

●Designed and implemented multiple online marketing campaigns

●Managed the customer experience and content team

●Assisted the design team improving the UI/UX of the web platforms

Laimoon.com Dubai, UAE

Product Manager Aug. 2015 - Feb. 2016 (Internship)

●Conducted market research, and provided special reports and analysis to the management

●Analyzed, curated, and aggregated online content using the CMSs and Google Analytics

●Managed relationships, and built multiple partnerships across two regions

Additional Experiences and Consultancies:

●Co-Organizer and Facilitator, Google Developers Group Fredericton Jan. 2020 - Present

●IT Business Analyst Arab24, Global In Housing +3 NGOs (Pro bono)

●Mentor, US Embassy Jordan, NASA Space App Challenge, Hult Prize, NetSquared

●Team Support, FIFA Women World Cup 2016 October. 2016

Education, Certifications, and Trainings:

University of New Brunswick – Fredericton, Canada 2019 - 2020

(Postgraduate Certificate, Technology Management and Entrepreneurship)

Student Success Board

Dr Wun Award

Member of Enactus Club, Finance Club, and Mental Health Club

Amani Institute – Bangalore, India 2018

(Postgraduate Certificate, Social Innovation)

Awarded 60% scholarship for the program

University of Jordan – Amman, Jordan 2010 - 2015

(Bachelor’s Degree, Computer Science)

Instructor for Student Union summer courses

4th Position in The International Collegiate Programming Contest

Courses and Training:

●Data Science: Machine Learning, Harvard University Online Through edX 2020

●Business Analysis Professional, Amman Chamber of Commerce 2019

●Product Management, Udemy 2018

●Graphic Design Diploma, Shaw Academy 2016

●Psychology Intro, University of Toronto Online Through Coursera 2016

Awards and Memberships:

●Youth Leadership Fellow, KECTIL

●Google Certified Educator, Google

●Best International Volunteer Award (2018), United Nations Volunteers (UNV) and Korea International Cooperation Agency (KOICA)

●Graduate Student Spotlight, University of New Brunswick Graduate Student Association

●Member, IIBA - International Institute of Business Analysis

●Member, IPPA - International Positive Psychology Association

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