Manager Store
Resume:
Frederick Fernando Anolin
Bldg **, Flat ***,Al Danah Elektra, Abu Dhabi, UAE
Mobile No.: 056*******
Email Add: ***********@*****.***
Personal Information
Address : Bldg 19, Flat 303,Al Danah Elektra, Abu Dhabi, UAE Birth date : November 16, 1982
Birthplace : Caloocan City, Philippines
Height : 5’7 ft.
Weight : 155 lbs.
Sex : Male
Civil Status : Single
Religion : Roman Catholic
Nationality : Filipino
Key Strengths
High level computer skills including Excel, Word, and PowerPoint
Years of experience in customer service both face-to-face and phone based
Excellent written and verbal communication skills acquired via studies and customer service work
Trained in handling decision making situation
Effective and efficient in administrative work
Has a valid UAE driving license
Knowledgeable in basic Arabic language
Handled training in contactless delivery
Career Overview
I have more than nine years of experience in quick service restaurant industry, 7 years of which, I obtained in UAE. I have worked on dine-in and delivery based stores in home country and abroad. Trained and experienced in a lot of decision-making and handling customer complaints. Handled team with different cultures. Driven to motivate team and exceed sales target. Equipped with administrative skill and now seeking for a career growth. Educational Background
College Year [From] – [To]
School: ABE International College of Business and Accountancy 2003 – 2007 Address: Big Orange Bldg. Edsa, Caloocan City
Course: Bachelor of Science in Business Administration Major of Management
Secondary
School: Caloocan High School 1995 – 1999
Address: 10
th
avenue (west) Grace Park, Caloocan City
Elementary
School: Caloocan Elementary School (Central) 1989 – 1995 Address: P. Zamora St. Caloocan City
Employment History
Assistant Restaurant Manager
Pizza Hut
Americana Group (Kuwait Foods Company)
Jamal Abdul Nasser Street, Al Majaz 2, Sharjah, U.A.E. June 19, 2013 – Present
Job Description / Duties and Responsibilities
Act as Manager-In-Charge in the absence of RGM.
Ensure that restaurant operate efficiently and profitability while maintaining reputation.
Order stocks and supplies.
Prepare sales forecasting, labour forecasting, and stock projection for the coming week.
Analysing and planning restaurant sales level and profitability.
Preparing reports at the end of the shift/day/week, including labour control.
Training and managing staff s and providing them with feedback.
Ensure that all employees adhere to the company’s and YUM standards.
Comply with the municipality health,sanitation & safety standards.
Helping in any area of the restaurant when circumstances dictate. Payroll Assistant
Bayloni Manpower Services
1695-B E. Remigio St. Sta. Cruz Manila, Philippines July 12, 2012 – April 15, 2013
Job Description / Duties and Responsibilities
Verify the billing of the outsourced employees payroll.
Verify the attendance, hours worked, and update the information of the employees.
Handles and records complaints or questions regarding discrepancies.
Ensure timecards have proper signatures upon submission
Ensure the payment of payroll billing is on time.
Encoding of data.
Perform other clerical tasks that may be assigned from time to time. Store Manager
Bazbaza International Establishments, Inc. (Little Caesar’s Pizza Pizza) Riyadh, KSA
November 09, 2009 – November 09, 2011
Gulf Horizon International Manpower Agency (Agency in Philippines) Award(s): Outstanding Sales Performance and Achievement for the Year 2010 Reason for Leaving: End of Contract
Job Description / Duties and Responsibilities
Oversee day-to-day operation of the store.
Train and motivate Team Members.
Maintain high standards in customer service.
Maintain high standards of visual merchandising and store presentation.
Develop local marketing.
Ensure Team comply with Company policies and procedures.
Maintain security controls – cash, keys, alarms, and stock.
Stock control - daily/weekly/monthly inventory.
Order stocks and supplies.
Conduct Team Meetings and performance review.
Comply with the Occupational Health and Safety guidelines. Shift Manager
Philippine Pizza Inc. (Pizza Hut)
15
th
floor, Aurora Tower, Araneta Center, Quezon City
Assignment: SM Centerpoint, Sta. Mesa, Manila
June 02, 2007 – November 07, 2009
Reason for Leaving: Resignation (Opportunity to work abroad) Job Description / Duties and Responsibilities
Provide production direction to Team in a clear and concise way
Identify and resolve bottlenecks in food preparation to increase speed of service
Demonstrate Patience and Positive Attitude with Team Members while delegating tasks and giving instruction
Work with Team Member to act on guest feedback and resolve Guest complaints in a timely, friendly and professional manner
Direct Team Members to do what it takes to maintain restaurant equipment cleanliness and sanitation standards
Complete checklists and procedures for cash reporting, inventory control, and scheduling during shift
Helps to remove performance barriers and provide resources for crew and restaurant to perform well
Maximize sales on every shift
Trainings / Seminars Attended
Training Center: Pizza Hut Bawabat Al Sharq
Address: Baniyas, Abu Dhabi, UAE
Title: Developing Champions – Leading a Restaurant 2 Duration: Jan 25, 2019
Training Center: Pizza Hut Khalifa St.
Address: Khalifa St. Abu Dhabi, UAE
Title: Business Skills Development
Duration: July 17, 2016
Training Center: Pizza Hut Khalifa St.
Address: Khalifa St. Abu Dhabi, UAE
Title: Situational Leadership and Time Management
Duration: December 22, 2015
Training Center: Syscom College
Address: 2nd Floor, Syscoms College Building - Near Central Market, Opp. Abu Dhabi Chamber of Commerce, Airport Road, Abu Dhabi, UAE Title: Food Safety for Food Handlers (Required by Municipality) Duration: January 10, 2014
Training Center: Pizza Hut Hamdan
Address: Hamdan st. Abu Dhabi, UAE
Title: Developing Champions – Leading a Restaurant 1 Duration: October 26, 2013
Training Center: Pizza Hut Abu Dhabi Mall
Address: Abu Dhabi Mall, Abu Dhabi, UAE
Title: Developing Champions – Leading a Shift
Duration: September 10, 2013
Training Center: 14
th
floor, Training room A
Address: Aurora Tower, Araneta Center, Quezon City Title: Customer Mania Plus 2 Workshop
Duration: November 23, 2007
Character References
Ahmed Salem Alaa Eldin
Restaurant General Manager Area Manager
Kuwait Food Company Kuwait Food Company
Pizza Hut Pizza Hut
Maria Elvira Vibar Sococ Reniel G. Monsale
Restaurant Manager I.T. Manager
Mangiatuto PTE Ltd, Singapore Phanpharma Meinz Philippines Soloe Pomodoro Italian Restaurant +632-***-****
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