Administrative Assistant Manager

Lucia Arango

**** ** **** ******, *****, FL *****

786-***-**** *.********@*****.***

Professional Summary

Highly motivated, enthusiastic, loyal, innovative, reliable, and clearly dedicated individual who has the ambition to succeed in any given environment. Although I have extensive experience as a Receptionist/ Customer Service Representative, I am willing to learn more. I get along well with others, whilst working efficiently on my own. I am seeking a position where I can develop and excel while given my best to maintain customer satisfaction and contribute to company success. Bringing 4+ years’ hands-on experience in handling inbound calls for information and providing tier one support to customers. Meticulous professional with extensive knowledge in handling customer services and administrative work. Effectively able to meet set deadlines and process information through well-honed research skills and adept at completing assignments – such as data entry work and transcription – within provided timelines. Education

General June 2000 Maine South High School

Experience

Exhibitor Service Rep. EXPO Convention Contractors, Inc. November 2016 - Present

Answer inbound telephone calls and emails from customers or potential customers in a friendly/courteous manner.· Contact possible customers regarding needs for upcoming events.· Provide quotes to customers.· Show site travel to local venues for face to face contact with customers.· With a high level of detail, proof inbound orders and outbound customer literature.· Manage varying tasks related to multiple events at one time. Customer service/appointment setter Superstar Mobile Grooming Feb. 2014 – November 2016·

Greet customers as they pick up the phone and introduce myself and the company. · Provide information regarding the services in question. · Answer all questions the customer has to the best of my ability. · Take information from customers regarding their specific service needs. Jot down all information on the company database. · Set appointment with customers at their convenience. Express gratitude to customers for their time. · Document all calls made to and from customers. Receptionist/office manager Tropical Park Animal Hospital June 2011 – Feb.2014·

Excellent phone and computer skills. · Ability to work as a team. · Relayed information accurately to others with the ability to listen patiently. · Operated a wide range of office technology.· Excellent communication, verbal and written skills. · Positive, self-motivated and enthusiastic. · Answered busy phones with ability to route calls.· Provided administrative support to staff doctors, specialists, and technicians. · Updated appointment calendars. Performed basic bookkeeping, word processing, and filing. · Received and posted payments. · Facilitated flow of patient visits.· Scheduled, & checked clients in and out.

Administrative assistant Miami Sign Shop

July 2009 – June 2011·

Achieved and exceeded sales quota.· Being first point communication for all customers’ issues.· Attend/Complete all meetings, training and conference calls. · Managed cash. · Proven responsibility with manager codes. · Monitor daily sales results. · Assist in several locations or weeks at a time.· Daily customer service operations. · Address customer inquiries/concerns. · Maintain/enhance customer relationships. References provided upon request.

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