ANA MARIA DE SOUZA

DUBAI – UAE

Mobile: 050-******* / 055******* / E-mail: adhh7j@r.postjobfree.com

HR SKILLS

HR Department Startup Employment Law

Staff Recruitment & Retention

Employee Relations Dispute Resolution Benefits Administration HR Program

Orientation & On Boarding Performance Management Organizational Development HR Policies & Procedures

CAREER CHRONOLOGY

(Aswaaq a semi-government organization, is a retail chain based in the United Arab Emirates (UAE). It owns community centers/malls that host state-of-the-art supermarkets, complemented by a range of shops and services).

Responsible for sourcing CV's of Junior to mid-tier executives from head hunters and arranging consultations with the HR Manager, Sales managers and section heads.

Administered onboarding activities for new hires attending new employee orientation

Maintaining Employee records in HRMS – 500 plus employees

Preparing employment offer letters of selected staff and finished their mandatory documentation requirement.

Dealing with employee grievances and implementing corrective actions.

Attending employee helpdesk issues/ request & resolving the same in a timely manner

Payroll preparation for 500 plus employees

Visa applying and visa cancellation along with maintaining expiry records of visas/ labor details, DM cards. Processing and taking caution of other legal issues with the PRO.

Preparing Salary certificates/Salary transfer letters, NOC’S for visa travel as easily as for driving license, employments letters and circulars/memos, increment/promotion letters etc. as per the requisite of the employees & management

Fully versed with the UAE Labor Law, played a major role in resolving employee conflicts;

Maintain employee personnel files and to ascertain adherence to Labor Law

Administrate annual leaves, leave pay and necessary travel arrangements/travel allowance.

Managed group health insurance – addition & deletion of members. Keeping a record of resigned employees/new members.

Coordinated with events and programs to encourage employee health.

Exit interviews and keeping track of necessary end of service benefits at the time of expiration of employment/resignations.

( Medium Sized Retail Fashion & Food Industry Holding Retail Rights For Fashion Brands MUSTANG, PITTER PATTER,

CAROLINA BOIX, CATIMINI AND Food Outlets Like CHARLEY’S GRILLED SUBS & RESTS., Bagel Bar (Tea And Coffee House),

Mono Confectionery, Al Barza Restaurant & Café (Emirati & Arabic Cuisine), Le Roy Rene Confectionary.

Our Tailoring Division: Al Thwabl Al Watani Tailoring, Kandura ( traditional Arabic dress makers)

Former Fashion brands of Al Madani Group of Companies LLC worked : Levis & Dockers®, Hang Ten®, Gas®, Chevignon®,

Blush! & Food Outlets Like: WHITTARD Of CHELSEA ( Tea And Coffee House), Truly Fresh Juice Trading LLC )

Key Responsibilities:

Administered onboarding activities for new hires attending new employee orientation

Interpret efficiently to the Unit Managers and employees, the policies and procedures, compensation and other beneficial programs.

Managing an effective employee recruitment program, keeping in mind the cost, job descriptions and person specifications, preparing job adverts, checking application forms, short listing, interviewing, reference checks and selecting candidates.

Developing HR Policies, advising on staff promotions and assisting with the day to day HR related queries.

Dealing with employee grievances and implementing disciplinary procedures.

Prepared employment offer letters of selected staff and completed their mandatory documentation requirement.

Prepared Salary certificates/Salary transfer letters, NOC’S for visa travel as well as for driving license, employment letters and circulars/memos, increment/promotion letters etc. as per the requirement of the employees & management

Promoting equality and diversity as part of the culture of the organization.

Fully versed with UAE Labor Law, played major role in resolving employee conflicts; assisting in Visa and visa cancellation processes and taking care of other legal issues with the PRO.

Responsible for sourcing CV's of Junior to mid-level executives from head hunters and arranging interviews with HR Manager, Sales managers and department heads.

Maintain employee personnel files and to ensure adherence to Labor Law

Administrate annual leaves, leave salary and necessary travel arrangements/travel allowance.

Managed group health insurance – addition & deletion of members. Keeping a record of resigned employees/new members.

Planned and administered effective training programs with continuous improvement plans.

Managed effectively data records system for over 600 employees.

Coordinated on events and programs to promote employee wellness.

Payroll preparation and maintaining records related to the employee.

Updating the manpower at a constant manner and analyzing the overall turnover.

Re-designed company law in accordance with the employment labour law

Planned and conducted new employee orientation to foster positive attitude towards company objectives.

Exit interviews and keeping track of necessary end of service benefits at the time of termination of employment/resignations. Provide Verification of Employee letters.

Participated in Internal ISO Audit 9001: 2008 (QMS).

Key Responsibilities:

Handled office correspondence independently.

Coordinated with employee on all of their issues/ grievances

Coordinated with the Bank on account openings and other bank related issues pertaining to staff.

Prepared official memos and outgoing letters/mails for concerned departments.

Handled client enquiries whilst maintaining client relationship and ensuring accurate customer service.

Prepared payroll of the Company staff after necessary checks and verifications.

Prepared Annual leave settlements & maintained annual leave records.

Maintained complete employee database manually and electronically.

Devised creative & cost-effective incentive and morale-boosting programs that increased employee satisfaction & productivity.

Ensured the safe storage of important documents.

Handled cash and cheque payments for all Company contractors and suppliers.

Handled Petty cash and reconciled Bank Accounts.

Entered Invoice data, passed Journal entries and maintained company ledger.

Ensure proper coordination for the Finance Manager.

SCHOLASTICS

GOA UNIVERSITY — Goa, India

Bachelor of Commerce (B. Com),

Goa Board of Secondary & higher Secondary Education – Goa

St. Mary’s Convent High School, Goa – India

AMERICAN CERTIFICATION INSTITUE — Lewes, Delaware, U.S.A

Certified Human Resource Management Professional,

BLUE OCEAN ACADEMY — Dubai, U.A.E

Certificate - Effective Interview Skills,

OTHER CREDENTIALS:

Diploma in Accounts and Tally 6.3

Diploma in Secretarial Practice

Diploma in Typing and Shorthand ( 40 & 60 W.P.M )

Certificate in Microsoft Suite, Windows OS, Internet

PERSONAL DETAILS

Languages known : English & Hindi, Urdu, Konkani, Marathi, Arabic/French (Basic read& write)

Interest : Reading, Making Friends, Adventure

Visa Status : Company Residence Visa – (immediate joining)

Passport Validity : August, 2022

Marital Status : Married

Nationality : Indian

UAE Driving License : Expiring 23rd March, 2025

HR & ADMIN COORDINATOR/ASST./RECEPTIONIST/PAYROLL ADMINISTRATOR

AAAAADAAADMINADMINISTRATOR

Certified Human Resources Management Professional (CHRMP) from American Certification Institute (ACI)

Extensive Background in HR Generalist Affairs, including experience in employee recruitment and retention, staff development, conflict resolution, HR records management, HR policies development and legal compliance

ASWAAQ RETAIL LLC – DUBAI, UAE

HR/ADMIN SERVICES EXECUTIVE/ASST./PAYROLL ADMINISTRATOR APR, 2019 TO MAR 2019

AL MADANI GROUP OF COMPANIES LLC – DUBAI, UAE

HR & ADMIN EXECUTIVE/OFFICER/ PAYROLL ADMINISTRATOR – SEPT, 2005 TO DEC, 2018

THE SCAPE GROUP OF COMPANIES PVT. LTD. ( REAL ESTATE & MINING INDUSTRY)

HUMAN RESOURCE & ACCOUNTS EXECUTIVE - 2000 TO 2005 – GOA, INDIA

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