Office Staff Manager
Resume:
***** ******** ***, ******* *****, IL *****·708-***-****·adhh73@r.postjobfree.com
Michelle Jefferies
Objective
To obtain a position that will enable me to utilize my organizational, technical and human relation skills to the fullest capacity for advancement where high standards are valued.
Experience
05/2019 – Present Kennicott Brother’s Alsip, IL
Supply Sales
Customer Contact via phone or in person
Taking customer order via phone or in person
Pulling product for customer order
Entering customer order via Techsys system
Packing customer order
Making sure customer receives order via “Will Call” or to be delivered by company driver
Placing all delivery items on the dock for driver
Stocking Shelves
05/2018 – 05/2019 Erik Nelson State Farm Insurance Agency Palos Hills, IL
Office Staff Representative
Heavy Customer Contact via phone, in person or e-mail
Quoting new and existing business
Contact with Claims Adjustors
Contact with Underwriting
Balancing daily premiums and making bank deposits
Problem solving and gathering of information to assist Underwriters to have policies issued
Liaison between customer and claims adjustors regarding fire and auto claims
Day to day operations of office manager
Dealing with last minute assignments that need to be completed quickly
Working well under pressure
Quoting New & Renewal Commercial Business
Issuance of New & Renewal Bonds
Issuance of Certificates of Insurance
Ordering Endorsement for Commercial Certificates of Insurance
10/2017 – 05-2018 Candos Insurance Agency Palos Park, IL
Office Staff
Heavy Customer Contact via phone, in person or e-mail
Quoting new and existing business
Contact with Claims Adjustors
Contact with Underwriting
Balancing daily premiums and making bank deposits
Problem solving and gathering of information to assist Underwriters to have policies issued
Liaison between customer and claims adjustors regarding fire and auto claims
Day to day operations of office manager
Dealing with last minute assignments that need to be completed quickly
Working well under pressure
Quoting New & Renewal Commercial Business
Issuance of New & Renewal Bonds
Issuance of Certificates of Insurance
Ordering Endorsement for Commercial Certificates of Insurance
11/2016 – 08/2017 Joe Anello State Farm Agency Orland Hills, IL
Office Representative
Heavy Customer Contact via phone, in person or e-mail
Quoting new and existing business
Contact with Claims Adjustors
Contact with Underwriting
Balancing daily premiums and making bank deposits
Problem solving and gathering of information to assist Underwriters to have policies issued
Liaison between customer and claims adjustors regarding fire and auto claims
Day to day operations of office manager
Dealing with last minute assignments that need to be completed quickly
Working well under pressure
05/2003 – 11/2016
John W Casey Ins Agency, Inc
Worth, IL
Office Representative
Heavy Customer Contact via phone, in person or e-mail
Quoting new and existing business
Contact with Claims Adjustors
Contact with Underwriting
Balancing daily premiums and making bank deposits
Problem solving and gathering of information to assist Underwriters to have policies issued
Liaison between customer and claims adjustors regarding fire and auto claims
Day to day operations of office manager
Dealing with last minute assignments that need to be completed quickly
Working well under pressure
02/1996 – 05/2003 Ted Restko Ins Agency Chicago, IL
Office Representative
Heavy Customer Contact via phone, in person or e-mail
Quoting new and existing business
Contact with Claims Adjustors
Contact with Underwriting
Balancing daily premiums and making bank deposits
Problem solving and gathering of information to assist Underwriters to have policies issued
Liaison between customer and claims adjustors regarding fire and auto claims
Dealing with last minute assignments that need to be completed quickly
Working well under pressure
01/1989 – 02/1996 Robert Salvino Ins Agency, Inc Worth, IL
Office Representative
Heavy Customer Contact via phone, in person or e-mail
Quoting new and existing business
Contact with Claims Adjustors
Contact with Underwriting
Balancing daily premiums and making bank deposits
Problem solving and gathering of information to assist Underwriters to have policies issued
Liaison between customer and claims adjustors regarding fire and auto claims
07/1986 – 01/1989 MICA Chicago, IL
I/O Clerk
Input of Insurance Carrier Information
Heavy us of Computer
Updating Carrier Information
Education
08/1979 – 06/1983 Hubbard High School Chicago, IL
Additional Education
Microsoft Word
Excel
QuickBooks
Internet Research proficient
Works well in a Team environment as well as individually
30 + years working for Professionals
References Available Upon Request
Contact this candidate