Training and development

Strategic planning

Customer service

Office admin &

data pricessing

Digital commerce

HR & IR Processes

Time managent

Innovation

Communication

transparent

Team leadership

Computer skills

Deadline Orientated

stress tolerant

Operations management

SHOPRITE CHECKERS Sixty60

Digital Commerce Order fulfillment controller : Reason to leave : Family relocated to JHB System used : Tableau for reports, SAP, pure cloud,Inhouse exception dashboard, outlook, Microsoft office Responsible for Obtaining SLA 80-100% with 90 - 95% Delivery on time and maintaining monthly KPIs Ensure operations is fulfilling completing placed orders, store picking, store dispatch, delivery and after delivery customer inquiries.

Resolving customer Claims, Queries & complaints

Managing 3rd party operations controller and call center inbound calls. provide excellent performance by contacting customer proactively, investigating escalations and resolving customer issues

Ensure SOP’s are effectively communicated and fully understood by Store pickers, drivers and customers

Responsible to monitor and lead operations flow maximizing the percentage of online orders in order to be delivered to customers on time and in-full

Identifying online orders that are tracking behind pre-agreed SLAs Responsible to identify common trends within support interactions and escalate appropriately Conduct Monthly, weekly team meetings

Reporting on driver incidents, safety and high risk area assessments. April 2021 - October 2023

ORDER FULFILLMENT/LOGISTICS CONTROLLER

067-***-**** - adhh5z@r.postjobfree.com

JOHANNESBURG GAUTENG

Lucy Ndhlovu

PROFESSIONAL EXPERIENCE

KEY COMPETENCIES

RTT On Demand /Pingo

Logistics coordinator : System used- Cowabanga, inhouse tracking system outlook, Microsoft office July 2020- Dec 2020

Manage daily driver performance through 4 regions

Monitor and plan Online Delivery for Checkers Sixty60 Archive average daily % of 80-98% delivery on time driver schedule. Responsible for 5 clusters consisting of 10-20 drivers per Checkers branch. Daily Achievement of 100% driver attendance as per operation SLA Complete weekly driver schedules and distribute to driver groups. Liaising with Supervisors/compliance officers to maintain discipline among Drivers. Effectively communication with order fulfilment team to manage exceptions. Resolve driver challenges regarding Customer queries, damaged parcels and returns Reports of vehicle breakdowns, accidents and bad driver behavior DSV MOUNTIES

ASSISTANT OPERATIONS MANAGER

Pretoria centurion & CAPE TOWN Branch,

System used : inhouse Share point, DC card applications, outlook, Microsoft package Implementation of warehouse procedures and processes to improve productivity Leading a team of 12 dispatch clerks, 10 call centre agents and 3 administrative assistants, Submiting KPI reports and ensuring SLA is met as required Reporting on vehicle breakdowns and vehicle accidents Checking fleet files, staff files and conducting regular branch audits Ensuring vehicle checklists are completed and handed in at end of shift Awarded drivers, zone controllers and dispat clerks for best employees Accurate submission of owner driver Invoices for Month end Billing Monitor driver deliveries, returns and daily collections to be successful. Human resource/ industrial relations. (Recruitment process, disciplinary hearing and employee contract terminations)

Time sheet management (Overtime control, leave and payroll submitions) Compiled Daily and monthly petty Cash reports

Arrange high Security escort for deliveries triggering 1milion and above to preven hijackings Oversee Health and safety meetings and audit

Manage Coastal, regional and distribution pre alerts (Air freight) receiving and dispatching Administrative assistant

DSV MOUNTIES Pretoria 2016 - 2018

Successfully completed DSV Talent pool which helped me get promoted within 2years Passionate quality improvement team member

Maintained daily returns to re-arrange deliveries with 24hours Successful Execution of adhoc collections and deliveries Manage Coastal, regional and distribution pre alerts (Air freight) Ordering of internal and external stationary for clients Completion of criminal checks For new recruits on SSB1 smart screen applications Monitoring Deliveries and confirming fleet returns for major banks STD BANK, ABSA, WESBANK Data capturing

Query escalations and resolution within 48hours

Fragile packaging of parcels

October 2018 - June 2020

PROFFESSIONAL DEVELOPMENT

Diploma in Supply chain management -Alison Institution -2024 Diploma : Transport Logistics -In Progress

Certificate : Fleet management - In progress

Certificate : Digital Marketing

Central University of Technology Bloemfontein -2014, Matric 2011 Skills for Life -2018

DSV ACADEMY 2018

N.dip Marketing

NQF3 Road and Transport Management

IR misconduct.

Supervisory development program

Finance of Sales

Lean for Supply chain

EDUCATION

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