SATHYANARAYANA GUDA

E-Mail I.D adhh4b@r.postjobfree.com Mobile: +917*********

CARRIER OBJECTIVE

To work in an environment where I can flourish, build a lifelong career in the hospitality industry that has global potential and at the same time have real sense of pride in work.

EDUCATIONAL SUMMARY

ACADEMIC:

Bachelors of commerce from Dr.B.R.Ambedker University.

Diploma in Front Office Operations.

S.S.C from Wesley co-Education high school.

TECHNICAL

Diploma in MS-office & Internet Technologies.

Systems Proficiencies:

Proficient in Lobster ink & Venza Hospitality programs.

Conversant with IDS, GUIPMS, FIDELIO 7.14 & Opera 5.0 Hospitality software programs.

Conversant with Vision Opera software & Bayan payroll software.

Key Accomplishments:

Building the blocks award for the month of November 2009.

Service excellence award for the year of 2002-2003.

Service excellence award for the month of May 2003.Service excellence award for the month of December 2002.

Service excellence award for the month of October 2000.

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Competencies:

Passion for excellence and the ability to anticipate and meet guest’s needs and an insatiable desire to attain the highest levels of quality and service standards.

Ability to give warm, attentive and personalized service to customers above and beyond their expectations.

An unwavering commitment to customer service, with the ability to ensure high quality and timely expedition of customer requests, resolve any issues and win customer loyalty.

High level of initiative and ability to work on multiple priorities,

Excellent written, communication, inter personal, liaison and problem solving skills with the ability to work in multi-cultural environment.

EXPERIENCE:

Worked as Assistant Reservations & Revenue Manager in Kempinski Seychelles Resort from Jan 2020 to June 2020 (Lost the job due to Covid19 pandemic)

Worked as Assistant Reservations Manager in One&Only Reethi Rah, Maldives from March 2019 to Dec 2019.

Worked as Cluster Assistant Reservations Manager in Carlton Hotels & Suites in Dubai, for 3 properties (Carlton Downtown, Carlton Tower & Carlton Palace Hotels) from 24th April 2017 to 18th November 2018.

Worked as Sr. Reservation Supervisor in Sofitel the Palm Resorts & Spa on Palm Island from 26th September 2015 to 18th April 2017.

Worked as Cluster Reservation Supervisor in Dubai for Central Reservation Department in Flora Group of Hotels for Four hotels (Flora Creek, Flora Park, Flora Grand & Flora Al Barsha) from 18th June 2014 to 10th September 2015.

Worked as a Reservation Agent & Supervisor in Novotel Hyderabad Airport (Accor Group) (Pre-opening Staff) from 03rd March 2008 to till June 12th 2014.

Worked as Central Reservations Sr.Associate in Hotel “Taj Krishna” for

Three Taj Hotels in Hyderabad from 16th February 2004 to till 02nd March 2008.

Worked in Front Desk & Reservation Agent in “Hotel Green Park” from 12th January 2000 to 25th January 2004.

Worked in Concierge in (Pre-opening Staff) in Dolphin Hotels in “Ramoji Film City”from 24th January 1997 to 30th March 1999.

Job Description

Assist Reservation Agents with training, including initial training and continuous on the job training.

Training the agents on reservation brand standard mystery Audit calls and IFH calls.

Assist with reservation staff work schedules.

Assist with daily supervision of Reservation Agents.

Assist Agents with difficult & problem calls and emails and take over calls and emails whenever necessary.

Assisting Revenue Manager with weekly and monthly reports.

Ensure accurate information is provided to clients with respect to all products including accommodation, lift, lesson, rental, tours and activities and responsibilities associated with this area

Review all reservations made by agents.

Review all next day arrivals to make sure that, the information is correctly entered.

Periodic meetings with Reservations Manager to review agent performance, booking trends and any other relevant topics

Assist in creating specials and ensure agents are aware and educated on each special

Answering phones and making direct bookings when necessary

Monitor staff productivity and performance and taking appropriate action when necessary to ensure departmental goals and targets are achieved.

Ensure that the department meets relevant productivity targets on call handling and conversion ratios for all products lines

Maintain effective staff scheduling ensuring optimum level of staff resources according to Business Needs.

Handle all groups on opera.

Remove group room blocks from general inventory by entering information into reservation system.

Create rate codes in opera (Handle contracts)

Handle CETAC & ATACS (COMMISSION SYSTEM)

Handle the monthly commission for (Booking.com-Late Room-Venere-The Entertainer)

Change allocation for rate codes as per our selling strategy.

Handle OXI Messages (warnings and failed)

Manage and create opera blocks.

Review the next day arrival in daily basis to avoid any mistakes in rates or on guest requests.

Change allocation for rate codes as per our selling strategy.

Review all the cancellation made yesterday to be sure that the agents applying the correct cancelation policy according to the season.

HOBBIES:

Playing Cricket

Watching TV

Playing Chess & Caroms.

PERSONAL PROFILE:

Date of Birth & Place : 16th October 1980 (Hyderabad)

Marital status : Married

Languages known : Telugu, Hindi, English

UAE Driving License#: 2154661

Work References:

Ms. Gaetri Kamarawadi

Revenue Manager - Kempinski Seychelles Resorts.

Contact number – 002*********

Email address – adhh4b@r.postjobfree.com

Mr. Samuel D’costa

Cluster Revenue Manager – Carlton Hotels & Suites, Dubai.

Contact number – 009***********

Email address – adhh4b@r.postjobfree.com

(Sathyanarayana Guda)

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