NAME : S.Theenathayalan

E-MAIL ID : adhgw1@r.postjobfree.com CONTACT NUMBER : 009**********

CAREER OBJECTIVE

An enthusiastic, outgoing and highly motivated professional, seeking a challenging and responsible position in the organization wherein my knowledge and experience will have a useful impact in accomplishing objectives and goals of the organization and thereby improving my performance.

CURRENT PROFILE

● Company Name : Unisys (RGA Tech Park, Bangalore)

● Duration : March 2018 to June 2019

● Designation : Senior Technical Associate

● Department : IT Service Desk

● Mainly supporting for Unilever users.

● Maintain and support systems, workstations, mobile devices, printers and peripherals; respond to user service requests; and resolve trouble tickets. Ensure system security for desktop, mobile and cloud environments.

● Closed 95% of trouble tickets on the first call without escalation.

● Commended for quickly resolving complex issues including system crashes, network slowdowns, connectivity problems, security breaches, virus infections and more.

● Achieved a user satisfaction rating of 4.9/5.0 consistently logged and monitored ticket status to ensure fast, quality resolution of every issue.

● Set up secure Wi-Fi, LAN networks at remote locations, leading client/server configuration and performance-tuning of crucial infrastructure to ensure seamless business operations.

● Cut incident call-backs, used technical, analytical and communication skills to accurately identify user needs and provide effective solutions

● Consistently exceeded expectations for customer satisfaction and Call and Chat volume WORKING EXPERIENCE

Comcity Computer Solutions - 03 Years

Software installing and Repairing, Hardware Repairing and Manage Networking. Computer Hardware Engineer Job Description:

Responsible for designing, developing, and testing computer hardware, including computer systems, circuit boards, computer chips, keyboards, routers, and printers. Supervises the manufacturing, production, and installation of the parts. PRIMARY RESPONSIBILITIES

● Design and oversee the production of computer hardware equipment.

● Test and re-test parts to ensure they work properly.

● Identify and isolate defects.

● Design and develop the software systems that control computers.

● Design and test circuits and other electronic components.

● Integrate components into the final design.

● Evaluate the effectiveness of the design and change if necessary.

● Estimate cost, reliability, and safety factors.

● Use computers extensively to produce and analyze designs.

● Implementing, Managing, and Maintaining a Windows Server 2003 Network Infrastructure.

● Install new software releases, system upgrades, evaluate and install patches and resolve software related problems

● Plan and perform appropriate procedures, documentation, inventory assessment, and other procedures related to IT

● Inventory and provide accounting of resources including software, server, workstation and lap top systems

● Prepare and deliver new laptops, PCs, Printers and other IT hardware

● Install, maintain and manage MacAfee Security Center package. TecnoLanka Colombo - 03 Years

● Ensure high levels of customer satisfaction through excellent sales service

● Maintain outstanding store condition and visual merchandising standards

● Maintain a fully stocked store

● Ascertain customers’ needs and wants

● Recommend and display items that match customer needs

● Welcome and greet customers

● Manage point-of-sale processes

● Actively involved in the receiving of new shipments

● Keep up to date with product information

● Accurately describe product features and benefits

● Follow all companies’ policies and procedures

WNS Global Services Private Limited - 01 year

HATTON NATIONAL BANK, Call Center - Senior Associate Main Job Tasks and Responsibilities

• Fraud Guard monitoring on all Credit cards that using local and overseas to capture any suspicious activities.

• Debit /Credit card issue and re-issue, lost card, Damage cards, helping customers with deposit account opening, withdrawal, and closing.

• Have sufficient knowledge about the banking products and services and respond to all inquiries accordingly.

• Improve customers’ banking experience with the bank by ensuring that the customers are attended promptly and all their challenges are resolved without delay.

• Ensure that all the bank’s policies and procedures, code of conduct and regulatory guidelines are strictly complied with in the process of discharging duties.

• Inform and suggest new banking products to customers.

• Provide information to customers on their account status and account balances.

• Open new bank accounts according to laid down rules and guidelines.

• Suggest effective ways through which the bank can promote its products and services and increase customer satisfaction.

• Provide assistance to all other members of staff in other departments of the bank by liaising with them through healthy interactions.

• Participate in marketing and awareness campaigns in the bank to create an enlarged customer base.

• Establish and promote cordial relationship with customers, ensuring prompt attendance to their inquiries and solving their problems to grant them maximum satisfaction.

• Ensure that customers’ confidential information is properly protected and only used for official purposes.

• Be involved in performing some financial related and marketing transactions.

• Channel complex customer complaints and challenges to the right quarters for effective resolution.

• Continuously update skill by participating in professional trainings, go for courses as instructed by management and be willing to contribute acquired knowledge to the development of the bank.

EDUCATIONAL QUALIFICATION

G.C.E (O/L) Examination in 2009 (English Medium)

Subject Grade Subject Grade

Science A Mathematics C

English A Information and Communication C

Tamil C Business and Accounting C

Religion C History S

Professional Qualification:

• Certified in computer Hardware Engineering with Networking (Turnkey Institute).

• Certified in Diploma Access Program (AICT) - 06 Months. QUALITIES

● Adaptable to job challenges.

● Smart worker and punctual at work.

● Sportive team player with an upbeat attitude and willingness to share knowledge.

● Possess good understanding and listening skill and multitasking ability.

● Positive minded and good at inter personal and communication skills. PERSONAL DETAILS

● Father’s Name : Mr.S.Santhamoorthy

● Sex : Male

● Date of Birth : 08th February 1992

● Residential Address : 38/23A-1,Wijayarajamawatha, Dehiwala.

● Languages Known : English, Tamil, Sinhala

● Hobbies and Interests :

Place: Colombo

Graphic Designer, Video Editor, YouTube creator,

Athlete, Playing Cricket, Carrom, Chess

Conducting team activities and Fun sessions at

work.

Non-Related Referees:

Mr.V. Thavarasa,

Assistant Controller,

Department of Immigration and Emigration,

077*******

Non-Related Referees:

Ms. Thulaxi Puvendran,

Assistant Director,

Department of Pensions,

071*******

Contact this candidate