Customer Care Sales

FOLASHADE SERAH BALOGUN

No ** Ademidun Street Ring Road, Ibadan, Oyo State.

Email :- adhgra@r.postjobfree.com

Phone Number:- 070********, 070********

Objective: To add value to the organization and acquire more experience.

Date of Birth:- 19-03-1988

State of origin:- Kogi

LGA :- Kabba/ Bunnu

Marital Status:- Married

Details of Tertiary Education

Kaduna Polytechnic, Kaduna, Kaduna State (HND Microbiology Distinction) 2011/2014

Kaduna Polytechnic, Kaduna, Kaduna State (ND Science Laboratory Technology Distinction) 2006/2009

Detail of Secondary Education

Amuro Community Secondary School, Amuro, Kogi State WAEC 9 credits) 2000 -2006

Detail of Primary Education

Kaduna Polytechnic Staff School, Kaduna, Kaduna State (FSLC) 1994 - 2000

Indicate work/Training experience

Altara Credit Limited- Direct Sales Agents Captain- May 2020- Till Date.

Altar Credit Limited- Direct Sales Agent – August 2019 – May 2020.

Moment Continental Merchant Limited - Receptionist- June 2018-June 20

IsonBPO international Limited- Customer Care Representative- May 2016 May 2018.

National Youth Corps Service – May 2015- May 2016.

Dallaf Specialist Hospital, Kaduna –Medical Lab. Technician- May 2010 –Feb.2014

Dominion International School, Kaduna State –Teaching Staff – February 2010- May 2010.

Altara Credit Limited Ibadan- Direct Sales Agents Captain (2020- Till Date).

Supervising the direct sales agents (DSAs) under him/her and providing technical support where necessary to ensure that their targets are met.

Monitoring the activities of the DSAs both on the field and in the showroom to ensure alignment with laid down processes and procedures.

Collecting and collating feedback on DSAs’ sales activities daily.

Preparing and issuing a daily, weekly, and monthly feedback report on the showroom sales activities to the Sales Lead.

Resolving sales-related challenges within the showroom and reporting same to the Sales Lead.

Escalating all matters relating to sales and DSAs within the showroom to the Sales Lead

Evaluating the performance of the DSAs on a weekly and monthly basis.

Helping the DSAs develop their weak areas, and improve their strengths.

Motivating the DSAs to consistently perform on an optimal level.

Effectively communicating relevant information to the DSAs

Altara Credit Limited. Ibadan- Direct Sales Agent (2019 -2020).

Create awareness for the company’s products.

Administer and ensure compliance to all sale objectives.

Monitor all customer queries and ensure timely response to all issues.

Coordinate with customers and provide various company plans and services and detail quote for all required information.

Document and maintain all records of sales activities and provide updates as per requirement.

Ensure optimal utilization of all sales tools and resources.

Achieving the assigned target in terms of sales and revenue.

Strictly follow compliance policy and ensure all company and business unit policies, procedures and processes are followed.

Moment Continental Merchant Limited- Receptionist- June 2018- June 2019.

Serves visitors by greeting, welcoming, and directing them appropriately.

Notifies company personnel of visitor arrival.

Informs visitors by answering or referring inquiries.

Directs visitors by maintaining employee and department directories.

answering visitors' enquiries about a company and its products or services, directing visitors to their destinations.

Sorting and handing out mail, answering incoming calls on multi-line telephones and setting appointments.

ISONBPO International Limited. Ibadan (Airtel Process) – Customer Care Representative.(2016-2018).

Answer customers complaints, clarify desired information, researching, locating and providing information.

Resolve problems by clarifying issues, researching and exploring answers and solutions, implementing solutions and escalating unresolved problems.

Sells additional services by recognizing opportunities to up-sell products and explaining new features.

Update job knowledge by participating in educational opportunities.

Enhance Organization reputation by accepting ownership for accomplishing new and different request.

Exploring opportunities to add value to job accomplishments.

National Youth Service Corps- Corp Member.

Served at Akwa Ibom State Polytechnic, taught ND1 students Morphology and Taxonomy.

Dallaf Specialist Hospital – Medical Lab. Technician

Specific Duties

Work in all areas of the Clinical Laboratory including Blood Banking, Chemistry, Haematology, Serology and Microbiology tests;

Performs full range of Laboratory test such as Simple Blood tests up till more complex test to discover diseases;

Confirms Accuracy of test results and report Laboratory findings to Pathologists and other physicians.

Dominion International School– Teaching Staff

Specific Duties

Impacted knowledge to students in subject areas such as Mathematic, Integrated Science and Social Studies;

Assisted students to acquire more knowledge during leisure and free hours.

ACCOMPLISHEMENTS

Meritorious Award as the overall best student in Kaduna Polytechnic 2014 Session.

Meritorious Award Of Honor from Department Of Applied Sciences, Kaduna State Polytechnic as the Best Female Graduating Student in 2013/2014 Academic year;

Meritorious Award Certificate for the Outstanding Performance/Best Student In HND Department of Applied Sciences;

A Senior Prefect (Head Girl) at Amuro Community Secondary School, Amuro, Kogi State.

RESEARCH /TRAINING WITH DATE

Phytochemical Screening And Antibacterial Activities of Chromolaena odorata (Siam Weed) on three(3) Bacterial isolates associated with wound infection – 2014;

Nosocomial – Hospital Infection -2012

Comparative Analysis of Dates, Honey and sugarcane for the consumption of Diabetic Patients -2009.

COMPUTER /OTHER SKILLS/HOBBIES

Proficiency in the use of Microsoft Words, Excel and Power Point

Speak English, Yoruba and Hausa fluently

Visiting Places, Reading and Researching.

Referees

Mr Samuel Ayegbusi

Operations Coordinator- Altara Credit Limited.

Iwo Road, Ibadan,Oyo State.

.+234 703-***-****. adhgra@r.postjobfree.com

Mr Peter Omavwoya

Team Lead – Operations

ISONBPO Limited, Dugbe, Ibadan, Oyo State.

080********. adhgra@r.postjobfree.com.

Dr. Ihima Abdulsalam

Chief Lecturer, Applied Science Department, Kaduna Polytechnic, Kaduna.

080********, adhgra@r.postjobfree.com

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