Manager Quality
Resume:
Curriculum Vitae Akshita Agarwal
Akshita Shah Agarwal, B.Pharma, MBA (Hospital Management)
adhgpe@r.postjobfree.com
Summary Profile:
I am a pharma graduate and have an MBA in hospital management from IIHMR University Jaipur.
More than six years of field experience in hospital administration.
Have worked in operations in renowned hospitals where I looked at quality, supply chain, legal, customer experience, F & B, and others.
Trained in quality standards as per NABH, NABL, Nursing excellence- NABH & medical imaging-NABH and have lead the hospital quality team for final assessments and re- accreditation process for NABH certification.
Excellent interpersonal and communication skills along with clarity of fundamentals with perseverance to succeed and zeal to achieve results.
Effective management of time for greater productivity.
Have great working experience with Manipal Hospitals, HLFPPT and Rukmani Birla Hospital.
Professional Experience:
Rukmani Birla Hospital ( A Unit of Calcutta Medical Research Institute) Deputy Manager Quality March 2019-Till Date
Planning, continuous quality improvement system design & development and ensure that NABH & NABL accreditation requirement is met
Drafting and Implementation of SOPs for functional areas compliances with the NABH & NABL standards.
Assistance in forming different committees within the hospital as per the standards.
Plan training program for various staff, training key trainers identified by the hospital and ensure continual monitoring post training.
Continuous quality monitoring by regular departmental Audits and verification of data on timely basis.
Maintain clinical incident reporting system ensuring appropriate completion and follow up Curriculum Vitae Akshita Agarwal
of incidents by management in a timely manner
Designing various forms and formats required for clinical and non clinical operations of the hospital.
Quality indicators (Clinical and Non Clinical indicators) collection on the monthly basis, involved data collection, verification and validation. Hindustan Latex Family Planning Promotion Trust June 2018- March 2019 Programme Manager- Utkrisht Project
Provided the technical support to 50 Facilities for the NABH Accreditation.
To assist, support and conduct assessment and scoring of Health Facilities.
Grading of facilities on the basis of score was done.
Conducted workshops and training for district personnel on QA and certification of healthcare facilities.
Provided necessary support to Healthcare Facilities in the area of QA and certification.
Provided technical assistance to achieve compliance to statutory requirement such as Atomic Energy ACT & AERB Guidelines, Blood bank license, PC PNDT act, Biomedical
(Management & Handling) rules, etc.
Monitoring of recording / reporting system through field visits reports with appropriate suggestion/actions for improvement being carried out. Manipal Hospitals, Jaipur, Rajasthan Feb 2014– May 2018 Supply Chain Management
Inventory management in mainly Indoor patient Pharmacy, Outdoor patient Department and General Sores, looking at different sub stores for reducing the overall inventory.
Overall operations of Supply chain department and hospital pharmacy, daily monitoring over the stock levels
To check the patterns of consumption booking in the sub stores.
Handling the legal licenses pertaining to pharmacy. Customer Experience
Handled a team of four executives to collect the feedback on time with utmost quality
Customer feedback analysis and decision making on the basis of the data
Ensuring the sample size of the feedback is met as per the NABH standards Curriculum Vitae Akshita Agarwal
Complains received from the customers were being shared with the respective stakeholders for the further action.
Quality Manager
Headed the quality department for 233 operational beds in the super specialty hospital, NABH accredited.
Involved in the NABH and NABL audit, sending the closure details to QCI, within the stipulated time.
Was responsible for sending the 10 major Quality indicators to QCI once in 3 months.
Was responsible for Quality indicators (Clinical and Non Clinical indicators) collection on the monthly basis, compilation, verification and validation.
Conducted the clinical and non clinical committee meetings on the monthly basis for bringing the service quality improvement.
Implemented of 18 Commandments and monthly collection of data.
Preparation, validation, implementation and monitoring of the quality policies and protocols all across the hospital were done.
Involved in the Budget planning for the quality and infection control department, reduction in the centre expenses and achieving the financial targets.
SPOC for handling all corporate issues.
Meeting with consultants in finding the ways for service quality improvement. Internship:
1. At Manipal Hospital, Jaipur: Internee ( Four months as part of course curriculum)
A project on “ A study to improve the operation theater utilization”
Assisted in the handovers from SK Soni hospital.
Assisted in implementing the Manipal Standards and Protocols. 2. At S.K. SONI Hospital, Jaipur: Internee (Two Month training as part of PGDHM curriculum)
A Project on: “Patient waiting time analysis in Pharmacy’’
Study of departmental process flow.
Assisted in reviewing of SOP’s.
3. At RDPL (Rajasthan Drugs Pvt. Ltd). Two month training during Graduation. Role of quality assurance in clinical research: an overview” Curriculum Vitae Akshita Agarwal
Educational Qualifications:
Qualification University Year Percentage
Masters in Hospital
Management
Institute of Health
Management & Research-
Jaipur
(IIHMR Jaipur)
2012-2014 73%
Bachelors of Pharmacy
(B. Pharma)*
Rajasthan University of
Health Science, Jaipur
Training and conference attended:
International Conference PRADANYA – 2013, at IIHMR, Jaipur (Member of organization committee).
Conference by FORTIS Hospital Jaipur on quality “3 rd
QUALICON”.
National Conference PRADANYA - 2012, at IIHMR, Jaipur (Member of organization committee).
Trained and tested in Lean Six Sigma.
Trained on BLS and ACLS.
Presented paper at PRADANYA- 2016 at IIHMR, Jaipur Technical Efficiency and Area of Interest:
1. Area of interest- Operations
2. QM
3. Working knowledge of SPSS and EPI info
4. MS word and Power point
Personal Information:
Name- Akshita Agarwal (Married)
Language Known: Hindi, English, Rajasthani and Gujarati Curriculum Vitae Akshita Agarwal
Permanent Address: 6/421, First Floor Jyoti Marg Vidhyadhar Nagar, Jaipur, Rajasthan- 302019 India
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