PERSONAL DETAILS

FULL NAME: Michelle Bonita

SURNAME: Manders

MARITAL STATUS: Married

NATIONALITY: (White) South African

RESIDENTIAL ADDRESS: Craigavon in

Fourways, Johannesburg

ID: 670***-****-***

TRANSPORT: Yes

AVAILABILITY: Immediately

CONTACT: 083-***-****

SALARY: Negotiable depending on company

benefits.

REFERENCES: Available on request. Most of my former clients who have become close friends and located worldwide will be happy to provide personal references.

EDUCATION

Krugersdorp High School – Grade 11 – January 1981 – February 1985 TERTIARY EDUCATION

University of Sedona- Doctor of Ministry – February 2016 – Current LANGUAGES

English - Home Language

Afrikaans – Fluent

SKILLS

Office administration

Health and wellness knowledge

Course writing

Blog and newsletter writing

Design and layout of newsletters and blogs

Graphic design of pictures to be used on social media

PowerPoint presentations

Microsoft Office/Excel

Google documents

Social media marketing

Zoom meeting hosting

Travel arrangements and managing clients whilst travelling

Counseling and life coaching – individuals and groups

Project related research

Wix website design (for myself mostly - www.michellemanders.com)

Website maintenance

Recruitment

STRENGTHS

Strong client liaison skills

Work well unsupervised

Thrive on being busy

Respond well to deadlines

Sensitive to client’s needs

Professional approach towards projects

Developing client relations and maintaining them long-term

Creative

Organization and time management

WORK EXPERIENCE DETAILS

August 2020 – Current – Virtual Assistant & Recruitment Consultant – Professional Virtual Office Assistance (PVOA) South Africa.

Making and taking calls - call screening (South Africa).

Virtual Front Office Voice - Greeting your clients professionally telephonically and in online meetings.

Diary management.

Travel arrangements.

Attending to e-mails.

Transcribing documents (Microsoft Office and Google Documents)

Client queries and customer service.

Order processing and data capture.

PowerPoint presentation and course design.

Taking word documents and turning them into PowerPoint presentations/courses.

Converting word documents into pdf e-books.

Website maintenance and design using Wix.

Mail list management – Constant Contact, Wix and Mailchimp

Manage Zoom online meetings.

Social Media marketing - Facebook, Instagram, Pinterest. Creation of graphics for online marketing and client engagement.

Office administration.

All facets of recruitment- from cold calling, advertising, screening, interviewing to placement of suitable candidates.

November 2018 – June 2020 - Wellness Coach & Lecturer – Founder/Owner – www.michellemanders.com (W4JC) Krugersdorp, South Africa

Facilitate training and compose wellness courses, programs and workshops for clients through daily coaching online and in person locally and internationally. (Skype and Zoom)

Blog and newsletter writing.

Office administration

Social media marketing – Facebook, Pinterest, and Instagram.

Design and maintenance of my personal website, video creation and new content creation weekly.

Providing excellent service to clients on an ongoing support basis once training is complete. (Locally and internationally)

Preparing and completing accurate design documentation required for training, courses and workshops – PowerPoint and Microsoft Word.

Build client relationships by responding to inquiries, identifying and assessing clients’ needs, resolving problems, and following up with potential and existing clients to ensure satisfaction.

Offer specific training programs to help clients develop, maintain or improve life, communication and stress management skills.

Create, direct and promote courses, workshops, retreats and special events to maintain the interest of current clients and attract new clients locally and internationally.

Research and study various materials to understand my client’s needs better and add to my knowledge so as to give my clients a wider spectrum of understanding the importance of spiritual, emotional and mental wellness.

Keeping clients engaged in social networks and communities.

Determine specific needs and provide most appropriate level of services to ensure well-being.

Reason for leaving: I was ripe and ready for a change in career and a fresh start. The Covid-19 pandemic got the ball rolling for me when, due to many of my clients losing revenue and cancelling their programs with me, I decided to use it as the springboard to make a bold move into a new working environment. Because of my extensive background in customer service and the development of courses, which entails a lot of administration and attention to detail, I decided to make my fresh start as a freelance virtual assistant and, because I have experience as a recruiter, I chose recruitment consulting as a field to assist in too. This enables me to continue working from home and use my already well established home office. 1997 – October 2018 – Founder/Owner - Wellness Coach and Teacher – Palace of Peace International - Johannesburg, South Africa.

Facilitate training and compose wellness courses, programs and workshops for groups of clients through daily coaching online and in person locally and internationally.

Leading groups on international retreats and group teaching in spiritually focused locations. Managing and taking care of all facets of client needs whilst travelling. Traveled to 22 countries.

Enhanced client/student learning by optimizing wide range of instructional approaches and innovative classroom activities.

Assisted struggling students/clients to maintain progress levels by designing individualized lesson plans focused on areas for improvement.

Instructed up to 120 students individually and in groups on spiritual, mental and emotional wellness subjects.

Blog and newsletter writing.

Office administration.

Social media marketing – Facebook, Pinterest and Instagram.

Key Note Speaker at international conferences - Dublin, London, Canada.

Encouraged interactive learning by incorporating online assignments.

Providing excellent service to clients on an ongoing support basis once training is complete.

Group management and post training support online.

Preparing and completing accurate design documentation required for training, courses and workshops. PowerPoint and Microsoft Word.

Built client relationships by responding to inquiries, identifying and assessing clients’ needs, resolving problems, and following up with potential and existing clients to ensure satisfaction.

Offer specific training programs to help clients develop, maintain or improve life, communication and stress management skills.

Design and maintenance of my personal website, video creation and new content creation weekly.

Create, direct and promote courses, workshops, retreats and special events to maintain the interest of current clients and attract new clients locally and internationally.

Research and study various materials to understand my client’s needs better and add to my knowledge so as to give my clients a wider spectrum of understanding the importance of spiritual, emotional and mental wellness.

Keeping clients engaged in social networks and communities. Determine specific needs and provide most appropriate level of services to ensure well-being.

1996 - 1997 – Co-owner – Recruitment Consultant – Spectrum Personnel - Johannesburg, South Africa.

Cold calling telephonically for job vacancies.

Advertising job vacancies.

Screening and interviewing applicants.

Maintaining relationships with companies H.R and management.

Completing placement process.

Meeting monthly placement targets.

1994 – 1996 – Recruitment Consultant – Carlton Personnel - Johannesburg, South Africa.

Cold calling telephonically for job vacancies.

Advertising job vacancies.

Screening and interviewing applicants.

Maintaining relationships with company H.R and management.

Completing placement process.

Meeting monthly placement targets.

1992 - 1994 – Restaurant Manager – Blacksteer Restaurant, Yeoville, Johannesburg, South Africa.

Stock control.

Ordering and receiving stock.

Cashier and cashing up.

Meet and greet clients.

Ensuring clients are enjoying their dining experience.

Managing waiters.

1991 - 1992 – Receptionist & PA to Accounts Manager – American Express Head Office, Johannesburg, South Africa.

Answering busy switchboard.

Screening calls.

Taking messages and ensuring they get to the right people timeously.

Meet and greet clients.

Assisting Accounts Manager.

Filing and all admin related requirements by Manager. 1987 - 1991 – Junior Credit Controller & Admin Clerk – Bradlows, Southdale Shopping Centre, Johannesburg, South Africa.

Invoicing.

Data Capture.

All admin and clerical duties.

Credit control.

Thank you for taking the time to read and consider my CV. Because I have been self-employed most of my working career, I believe that this equips me with skills and strengths that encourage people to trust me with deadlines and have peace of mind knowing that I can work unsupervised. I understand what it takes to "keep the ship sailing" proficiently. I'm a fast learner and enjoy learning new things. Working from home also gives me the freedom to put in extra hours when needed. I have extensive experience in blog and newsletter writing, as well as design and layout. I am a good communicator and sensitive to the needs of others, which inspires me to go the extra mile. I give more than expected and take pride in the work I deliver. I am creatively minded and enjoy putting together professional and attractive content in the form of blogs, newsletters and PowerPoint presentations, for example. I have a friendly telephonic disposition and get on well with my clients. Many of my clients in the past have become long- standing friendships.

Kind regards,

Michelle Manders.

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