Manager Program

GREGORY D. SPICER

Matthews, NC ***** 614-***-**** *********@*****.*** linkedin.com/in/Gregory-Spicer PROGRAM AND PRODUCT MANAGEMENT LEADER

Corporate Transformation Projects Strategic Planning Application Development BRIDGE BUILDER: Bridges the divide to influence change and achieve balance in high-stress environments between developers and designers, business partners, stakeholders and technologists – collaborating on solutions together with info security and risk management.

CHANGE AGENT: Applies change management best practices including agile, waterfall and process re-engineering acquired partnering across Fortune 500 banks and VC-backed telecom providers to deliver multi-stream >$20M projects. FULL LIFECYCLE LEADER: Leads cross-functional project teams from in Agile and Waterfall implementations from conception, prioritization, development, testing and launch. Drive end-to-end development of cutting-edge financial services solutions from Financial Center Marketing apps, Voice of Customer feedback, Online Banking & Payments. LEADERSHIP SKILLS

Agile Delivery • SDLC • User Experience • Technology Roadmaps • Stakeholder Presentations • Process Management Budgets & Forecasting • Resource & Staffing Allocation • Competitive Analysis • Portfolio Governance Onshore, Offshore & Virtual Leadership • Testing • IT Transformations • Organizational Change Management CAREER OVERVIEW

Wells Fargo Charlotte, NC 2018 – current

VP COO Portfolio Delivery Leader

Lead team Program Managers, Project Managers and Scrum Masters responsible for delivering initiatives for the Data Management & Insights portfolio with the Chief Operating Office Portfolio Delivery team. This position partners with senior leaders across the enterprise and provide centralized project delivery in both Waterfall and Agile delivery models.

• Manage team of 20+ Managers, Program Managers, Project Managers and Scrum Master’s to deliver high impact projects with tight timelines to close Board Level Milestones for the Data Management & Insights portfolio

• Manage and provide governance for 60+ Programs and Projects with an overall investment of ~$400MM annually

• Established Monthly portfolio routine to review portfolio status and financials with key partners to better manage overall portfolio

• Improved Data Quality scores from 92% to over 98%

• Increased PMQA scores from initial compliance of 88% to 95%

• Initiated and facilitated a weekly cross functional Target Operating Model team to identify process disconnects and implement short term and long term fixes to improve efficiency in portfolio delivery BANK OF AMERICA Charlotte, NC 2010 – 2018

SVP Senior Service Delivery Manager – Marketing Technology Solutions Drive strategy and execution of multi-gen / multimillion-dollar IT projects within Global Marketing and Corporate Affairs Technology. Manage a $20M portfolio and team of experienced Project and Program Managers in an Agile and Waterfall delivery environment to within <1% variance YOY.

• Served as Program Manager Role on three scrum teams, using agile methodology and tools, to deliver value in Financial Centers for Marketing leaders and product owners.

• Integral member of team to transition to a Scaled Agile Framework leveraging CI/CD DevOps principals to deliver code to market in a timelier manner, to reduce costs and improved quality through continuous feedback and testing.

• Implemented transformational Customer Experience survey program leveraging a proprietary insights engine and Hadoop platform to deliver 18 programs over 8 releases to provide real time customer feedback

• Developed and managed intake process and governance routines to manage backlog, sizing, prioritization and funding of new work to ensure future compliance and maximizing current resources and investment dollars.

• Attracted, managed and developed talent for team of 10 – 15 Program, Project and Scrum Master resources to ensure a coordinated, organized well-communicated routines to deliver against portfolio objectives on time and on budget.

• Successfully influenced two CIOs to reorganize and consolidate Marketing Technology into a single group to enable Technology to better serve business needs by integrating application and data strategies in a single organization.

• Championed need and partnered with business lead to build business case and ultimately approval to invest in an Enterprise Digital Asset Management platform to improve user experience and reduce costs by ~$10MM annually. JP MORGAN CHASE Columbus, OH 2002 – 2010

Product Manager – Online Banking (2006 – 2010)

Transformed Retail and Small Business customer experience through end-to-end product management resulting in launch of P2P QuickPay, ACH Debit and Credit products, and redesign of Bill Pay, wire and transfers. Maintained P&L oversight throughout.

• Partnered with multiple business lines to develop strategy and present analysis-driven cases that gained leadership buy-in for product concept and SDLC strategy.

• Implemented traditional Treasury products to Small Business customers in a simplified user interface like ACH Collections (Debit) ACH Payments (Credit), Premium Payroll, FX Wires, Positive Pay and Reverse Positive Pay.

• Led development of product requirements from end-to-end including documentation, use cases, design, usability, testing, training and communication for Payments and Transfers redesign that simplified user experience for Payments platform that increased adoption and usage of Bill Pay, Transfers and Wires.

• Owned consumer online payments and transfers product transition during Washington Mutual transition project Customer / User Experience Program Manager (2002 – 2006) Bridged gap between technologists and creatives – documenting and analyzing the customer experience to drive development of functional, intuitive and user-friendly technology capable of seamless integration with back-office systems and processes.

• Led team of 12 Customer Experience leads documenting user process and user interface experience along with use case documentation, personas and conduct usability studies, to create functional user experience documentation, prototypes and deploy products and improved user experience on Chase.com

• Using process improvement methodologies, performed role of UX Lead on application rationalization project that consolidated Products and Services on multiple systems and charters into a single Technology platform

• Managed the User Experience during implementation of Multi-Factor Authentication solution.

• Led user experience and design on program that rehosted high net worth clients from a vendor to in-house product CORECOMM Columbus, OH 1999 – 2002

Implementation Manager

Directed process engineering, testing, training and employee readiness initiatives that supported growth from 1500 to 5000 associates, new market penetration across 4 states and new products that catapulted this VC-backed telecom into a full-service phone and internet provider.

• Led team of implementation managers that were responsible for testing new Telcom Switch functionality and developing product documentation for new product and market launches

• Led team of business process engineers to document map customer support processes, identify disconnects, root cause and implement countermeasures to improve customer experience PRIOR EXPERIENCE

Qwest/LCI International – Call Center Process Operations Management EDUCATION AND CREDENTIALS

Bachelor of Science (BS), Business Administration, In Progress, Capella University Political Science Public Administration Coursework, Ohio University SAFe 4 Certified Agilist Rummler-Brache™ Process Improvement

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