Phyllis Graham

adhgm0@r.postjobfree.com

OBJECTIVE: To perform clerical task associated with General Office Procedures, e.g., Office Assistant, Receptionist, or File clerk, 20-24 hours weekly. 16 years’ work experience.

WORK HISTORY

RECEPTIONIST. AARP FOUNDATION

November 2018 – July 2019

Receptionist. Senior Neighbors - Grandville, Michigan.

Receptionist. U.C.O.M. Food Pantry. Activities varied with instructions.

Cashier. Goodwill Outlet Store (July 2019 - September 2019).

CLEANER. GERALD R. FORD AIRPORT (2015-2016)

CSM Cleaning Services- provided friendly customer service to passengers. Cleaned Airport public areas. Grand Rapids, MI

FRONT-END CASHIER (2008)

Meijer's Incorporated, at 28th & Kalamazoo. Checked out all purchases via POS transactions.

VIRTUAL ASSISTANT (2007)

Kaplan University - New York, NY

Kaplan’s Virtual assistants answered Federal Financial Aid questions of online callers that clicked on chat/talk icon via the school’s website. Our work was performed from home via a personal computer, Microsoft Excel, and Live Person™ software. LivePerson provides a web-based engagement service, also referred to as click to chat. We provided information and when indicated, transferred the caller to an enrollment specialist.

SELF-EMPLOYMENT

Avon Representative, 2010.

Tupperware Consultant. 2007-2008

Childcare service in my home from 2005-2008.

Amway IBO 1999-2003

ADDITIONAL WORK:

Grand Rapids Reach Incorporated - Caregiver. 1999 -2001.

Metropolitan Hospital - Hospital Aide. 1994

American Cancer Society. Phone work. 1992.

Community Mental Health Center, Medical Transcription. 1989.

Signature Telemarketing, 1983-1985.

The Reader Newspaper Call Center. Chicago Illinois. 1982.

EDUCATION

Associate of Applied Science Degree in Paralegalism.

Kaplan University - Davenport, IA. 2004 – 2007

Strayer University Online. Washington D.C. Business Administration, Concentrations; Legal Studies and HRM. 2008 and 2010.

General Education Development in (GED) Certificate

Wyoming Adult Education Center - Wyoming, MI 1990 - 1991

Secretarial Science Certificate

Trainco Business Institute - Chicago, IL. 1983 - 1984

SKILLS

Computer operation/word processing/typing/dictation/data entry. Computer software; Microsoft Office 2000-2010 and Word Perfect 5. Excellent Verbal and written communication. Attention to details. Technical skills - Relational database experience. Electronic Information Technology (EIT) and most multi-line telephone systems. Typing (statistical) 40-45 wpm, alphanumeric at 50-60 wpm. Medical transcription using Dictaphone technology. 10-key calculators via College Rowe's Mathematics.

ASSESSMENTS

Customer Service Skills — Familiar

September 2018

Measures a candidate's skill in evaluating approaches to customer service & satisfaction.

Full results: https://share.indeedassessments.com/share_assignment/4mrth27kiaq0xt5j

Verbal Communication — Proficient

December 2018

Measures a candidate's ability to effectively convey information when speaking.

Full results: https://share.indeedassessments.com/share_assignment/wtn-iwkazqp8p0j

Medical Terminology — Proficient

January 2019

Measures a candidate's ability to understand and appropriately use medical terminology. Full results: https://share.indeedassessments.com/share_assignment/ohlazkvvcsjrrqim

**Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.

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