Manager Sales
Resume:
Mary Shields
Pittston PA **640
adhgjn@r.postjobfree.com
Willing to relocate: Anywhere
Authorized to work in the US for any employer
Work Experience
Billing & Collection Specialist
REQROUTE
1879 Lundy Ave Suite 228
San Jose, CA 95131
August 2019 – February 12,2019
Location: Wilkes Barre, PA
●Term: Contract
•Working on ERP system for Corporate & Hotel billing
•Validate billing and rectify billing discrepancy.
•Perform revenue analysis and identify discrepancies between BRM and OA reports and take corrective action
•Review billing trend and based on analysis take corrective action as necessary
•Resolve billing related disputes based on the approvals received from Collections/ Department/ Client team by creating Credit and Debit Notes
•Ensure monthly revenue journal is posted timely with correct amounts
•Create monthly invoices within the ERP System per defined timelines.
•Billing queries to be timely followed / resolved with the various teams
•Adhere to the accuracy parameters as prescribed within SLA
•Ensure all adhoc activities assigned are completed within allocated timeframe
•Share process improvement ideas and implement required changes in discussion with Supervisor / Manager in time bound way
•Proactively highlight any issues within the process
•Address issues highlighted or any escalation ensuring avoidance of it reoccurrence
•Assisting & performing month close activities
CSC Representative
Suburban Propane
Pittston, PA 18640
December 5, 2018 – August 2019
●Answer customer gas delivery concerns
●Service issues and complaints
●Billing of deliveries, and service orders
Office Manager
Modern Gas Sales – Avoca, PA
March 1997 to August 2018
●Responsible for handling overall daily business to include human resources, operations, transportation, customer service and office operations for four branches in the Northeast.
●Monitors employee timecards, calculates hours for payroll and submits for processing to third party. Point of contact for receiving resumes for potential hires. Drug testing and background checks on all new employees. Schedule random monthly drug testing. Work with local temporary employment services to secure additional staffing when necessary. Health insurance setup and renewals, workman’s compensation reporting and renewals. Maintains relationships with all vendors associated with these tasks and meets with vendors regularly to discuss any open concerns. Lead for our Suburban Software Systems which is the program for internet servers.
●Schedule transports and coordinate with drivers on pickups. Get request for transport and railroad site loads for bill of lading tracking, billing for other transportation and bills of lading to be paid. Update DOT files, driver safety training, track drivers mileage file per month. Keep track of company vehicles and required insurance and registration. Coordinate service calls within multiple branches. Yearly Motor Vehicle report per drive that tracks driver history; to include layoffs and accidents. Attend yearly National Propane Gas Association events to increase knowledge of what is going on in the industry.
●Prepare drivers computers for the day with daily upload, responsible for dispatch, collect driver deposits accumulated daily and register bank deposit. End of day download of driver information. Review daily delivery tickets for any necessary adjustments to include pricing and total gallons. GPS tracking. Supervises team of 10 drivers during peak season; direct contact for any daily issues that arise with customers if inclement weather or out of fuel.
●Answer phones daily addressing customer order requests or any concerns. Coordinator for yearly “Prebuy Program: where customers pay in advance for a discounted rate. Tank sales; invoice and pricing. Tank collections and pickup for closed accounts or delinquent accounts.
●Setup/close out cash register for daily business and register bank deposits and end of month register report. Credit card payment downloads through third party system and uploads into customer accounts for each branch. For local businesses having propane filled at the facilities; ender into customer profile. Responsible for entering cost basis daily for all cost plus customers. Degree days entered through the National Weather Service web site into customer’s accounts. Purchase office and DOT supplies.
Cashier
Kaufmann’s Department Store – Scranton, PA
April 1994 – February 1997
●Responsible for daily cash drawer, customer service, restocking merchandise and cleaning areas, special orders and inventory.
Cashier
The BON-TON Department Store – Scranton, PA
December 1984 to February 1994
●Responsible for daily cash drawer, customer service, restocking merchandise and cleaning areas, special orders and inventory.
Cashier
Hess’s Department Store – Scranton, PA
June 1981 to September 1984
●Responsible for daily cas drawer, customer service, restocking merchandise and cleaning areas, special orders and inventory. Supervised two emplyees in housewares department.
Education
West Scranton High School – Scranton, PA
Certifications / Licenses
●Driver’s License
●CTEP specific to propane industry
●HM125 specific to propane industry
Additional Information
●Exceptional organizational and communication skills.
●Proficient in problem solving and critical thinking.
●Schedule rail cars to be unloaded for transport for other businesses e.g.: Twin Eagle and NGL transport out of the Texas area.
References
●Michael Milani: Known for 15 yrs Service Tech at Modern Gas Sales, Inc.
●Terry Morgan: Known for 10 yrs Mechanic at Modern Gas Sales, Inc.
●Kelly Porzuczek : Known for 10 yrs Manager at Modern Gas Sales, Inc. Nanticoke
●Samantha Preitz : Known for 6 months at Suburban Propane
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