CurriculumVitae of

Nadeema Solomons

** ********* ******

Portlands

Mitchells Plain

Personal Details

Surname: Solomons

First Names: Nadeema

I.D. No: 770**********

Cell phone: 082*-******/067*******

Email: adhghv@r.postjobfree.com

Date Of Birth: 22 September 1977

Place Of Birth: Cape Town

Nationality: South African

Gender: Female

Marital Status: Married

Linguistic Abilities: English/Afrikaans

Driver’s License: Learners License

Health: Good

Criminal Offences: None

Computer Literate: Yes as below

Excel, Outlook, Navision, Wave

Simplicity

Word, Pastel, Engen Vendor Extranet,

Pastel Evolution, Powerpoint

Educational Qualifications

Last School Attended: Princeton Senior Secondary School

Year: 1993

Highest Grade Passed: Grade 11

Subjects: English

Afrikaans

Mathematics

Physical Science

Mechanical Engineering

Technical drawings

Institution : Dyna Training

NQF level 4 Supervisor /Team leader

NQF Level 5 Management

Work History:

Company Name: Wasteplan

Position : Creditors clerk

Responsibilities :

: Preparing weekly and monthly invoices for payment.

:Following up on outstanding supplier invoices to ensure that all are captured before the weekly or monthly deadlines.

:Creating Purchase Orders as requested by the different departments.

Reason for leaving: Contract ended

Company Name: Thorburn Security

Position :Events Co Ordinator

Responsibilities:

: Preparing and submitting quotes

: Preparing and submitting Money Requests

: Recon and auditing events

: Payments of staff after events

: Handling of queries from clients via email or telephone

Reason for leaving: Contract ended

BCX- Business Connection

Period : 4 November 2013 – September 2018

Job title: Helpdesk Analyst

Duties:

Logging of service calls, email and telephonically

Telephonic and email queries

Daily Masana reporting

Period : April 2014- September 2015

Job Title: Stock Administrator

Duties :

Booking out of spares on Pastel

Follow up with suppliers with current and back orders

Preparing payments for monthly payments

Weekly and Monthly stocktakes for field techs

BCX -Killarney

Job title : Service Administrator-Team Leader/Branch Manager Assistant

Duties

●Wave billing daily

●Navision posting and shipping daily

●Navision quotes

●Logging of leave and sick leave for techs and warehouse staff

●Capturing overtime and standby

●Attending monthly signoff meetings for Engen Retail and commercial

●Preparing Engen KPI’s

●Presenting Monthly KPI’s to Engen Area managers

●Engen adhoc billing on Engen vendor extranet

●Submitting of Adhoc jobcards to commercial and retail

●Attending Engen Commercial meetings weekly.

●Capture Engen Adhoc (commercial and retail) on Navision

●Telephonic and email queries

●Liaising with Anthea from Engen telephonically and by email

●Arranging stocktakes for techs

●Dealing with techs stock queries

●Travel arrangements for techs

●Closing and updating Total calls

Submitting all completed Total jobcards

Arranging internal and external training for workshop and field technicians

●Ensuring that Sla’s are met by daily following up with techs to ensure calls does not breach

●Ensuring that PM’s and Calibrations are completed before due dates(daily follow ups and reports to branch manager)

●Updating jobcards on Simplicity when needed

●Completing quotes for customers as per request

●Completing payment requisitions for suppliers

●Sourcing quotes from suppliers

●Purchasing of PPE for field and workshop staff

BCX-Newlands

Job Title : Admin assistant

Duties

●Create expense requisitions for stationery & other office expenses

●Request adhoc payments

●Prepare & control supplier invoice submission

-Adhere to company ordering procedure

●Daily kitchen consumable stock take

●Petty cash issue and control

●Collate monthly payroll export for Admin and submit to Head office

●Day-to-day assistance of Support staff and Reception

●Arrange fast and efficient

Resolution of maintenance issues including follow u p

●Organise in-house & client beverages and/entertainment

●Assist HR/Branch Manager in whatever may arise

-

Purchase orders

●create expense requisitions for Newlands office purchases

●obtain correct authorization

●Acquire specific monthly invoices and email to Creditors dept

●Complete expense requisition for office expenditures

●Create monthly recurring office expenditure PO’s on Navision

●Generate and request Purchase Orders for all internal and personal hardware

●Complete paperwork and submit to Receptionist for courier

Weekly payments

●ensure documentation is correc

●submit for payment

●follow up

●forward eft confirmations to vendors if required

Supplier invoices for general expenses

●tie up invoices

●match to requisitions

●forward necessary to Bloemfontein

Office/Admin Duties

Payroll:

●Complete payroll imports for UCS TS,– send to Head office

Stock Take:

●Ensure that paper and printer cartridges are stocked

●Kitchen consumables

Payments - Miscellaneous

●Annual: TV licenses / Post Office Box

●Monthly: DSTV, Donations

●Newspaper Subs

●Daily: Milk & Bread

Leave

●Collect sick certificates and forward to ESS dept.

General:

●Ordering of diaries / branded stationery

●Arrange month end birthday and long service celebrations

●Update monthly Charity Schedule

●Compile CSI information annually

●Coordinate driver’s daily route

Site Specific and Equipment Maintenance:

●Log calls with landlords or service provider (aircon, lights, plumbing)

●Follow up on resolution

●Obtain necessary authorizations

●Obtain quotes if necessary

●Co-ordinating new employees seating/furniture requirements

●Re-ordering of furniture etc

●Point of contact on site contracts pertaining to shared office equipment (eg printers)

●Relieve on switchboard

Extra responsibilities:

●Assist with process for sim card or cellphone upgrades (Vodacom)

●Wellness Initatives

Reason for leaving:Resignation

Early Bird services/Mastercare

Period: September 2007 - October 2012

Job Title : Receptionist and Administrator

Duties:

●Managing of switchboard and directing calls

●Logging service calls as and when appliances are dropped off / received

●Telephonic customer queries

●Welcoming and assisting walk in clients with new contracts or queries

●Updating customer contract details as they are received

●Following up with dealers/Dealer queries on appliances repair time

●Placing orders for spare parts as well as following up on spares ordered

●Daily Banking

●Managing of Petty cash

●Weekly mail sorting and distribution

●Managing petrol payments for branch vehicles

I was promoted to the Area Services Manager in September 2012 and started the position in October 2012.

Period: October 2012 – September 2013

Job Title : Area Services Manager

Duties

●Managing of Call Centre and Call Centre staff

●Ensuring that all Branches in my area operates and runs smoothly and effectively

●Responsible for OJR and TAT systems

●Attend to all escalated customer queries (telephonic and email)

●Ensuring that the spares are followed up on a daily basis to ensure the smooth running of the workshop as well as dealing with escalations of spares not arriving timeously

●Logging of service calls

●Daily reports feedback to the branch manager

●Ensuring that job efficiency and productivity is met in all the branches

●Training of Call Centre staff where there is a need or a weakness in a role

●Overseeing leave / sick leave etc at the branches

●Ensuring that the 14 day SLA is met

CAREER INTERESTS:

I am goal orientated and enjoy interacting with people therefore I feel I would be well suited to a position involving client liaison.

I am committed to giving 100% in everything I do, therefore a career where there is room for advancement based on performance is a position I am actively seeking.

I believe by meeting challenges head on, I will attain the goal I have set for myself. I work well under pressure as it forces me to tackle the tasks immediately at hand and thereby achieve the best results

PERSONAL STRENGTHS :I am honest, reliable, loyal, motivated, work well under pressure and an introvert who gets on well with people on all levels.

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