Sales Representative Manager

Curriculum vitae

Of

QUINTUS

VIRGIL

BROWN

QUINTUS VIRGIL BROWN

1

Quintus Virgil Brown

** ***** ****** ********, *********, 8309

Contact Number: 073-***-****/ 082-***-****

PERSONAL

PARTICULARS

SUMMARY OF

QUALIFICATIONS

Surname ~ Brown

First Names ~ Quintus Virgil

Identity Number ~ 890-***-**** 080

Date of Birth ~ 30 August 1989

Nationality ~ South African

Place of Birth ~ Kimberley (Northern Cape)

Race ~ Coloured

Gender ~ Male

Health ~ Excellent

Marital Status ~ Single

Criminal Record ~ None

Home Language ~ English and Afrikaans

Driver’s License ~ Code 08 / B

2007 Grade 12 (Matric) Kimberley – William Pescod Senior Secondary School Subjects

English 1st Language HG

Afrikaans 2nd Language HG

Accounting SG

Biology SG

Travel & Tourism SG

2008 End User Computing Kimberley-Advanced Technology Training Institute Subjects

Introduction to PC

Concepts of IT

Microsoft 2007

Internet Explorer 2007

Practical Projects

2008 – Graphic Design, Multimedia & Web Programming Kimberley-Advanced Technology Training Subjects Institute

Photoshop CS2 & Photoshop Practical

Project

Fireworks 8 & Fireworks 8

Practical Project Flash 8 & Flash 8

Practical Project

Dreamweaver 8 & Dreamweaver

Practical Project

Javascript

HTML

QUINTUS VIRGIL BROWN

2

TRAININGS

RELEVANT

EXPERIENCE

2013 – Northern Cape F.E.T College :Electrical Engineering Electrical Engineering N1

Industrial Electronics

Electrical Trade Theory

Mathematics

Engineering Science

2013 Electrical Engineering N2

Electrical Trade Theory

Mathematics

2020 Online Studies UDEMY

Subjects

Working Remotely: How To Succeed In The New Work Place

Management Skills: New Manager Training In Essential Skills

Mental Health for Coping with Stress & Anxiety (Coronavirus)

Account Management for Beginners

Customer How to Build A Customer Service Strategy

Customer Service: Soft Skills Fundamentals

Customer Service: Build Cross-Functional Relationships

New Manager: The Basics and More of Being a Great Leader

How to Manage & Influence Your Virtual Team

Better Virtual Meetings: How to Lead Effective Meetings

Customer Service

Advance Computer Training

Telephone Etiquette

DSTV Installation training

Netstar systems

CRM (Client Database, Fitment certificates loading of Jobs for Technicians)

VIGIL+ (Tracking system)

MOBITECH (Loading repairs and jobs for technicians)

NOMS (Calling clients for panic alarms)

2008 – November 2008 Administration Assistant - Thomas & Consulting Engineers Responsibilities

Client Liaison

Daily compilation of financial reports

Booking stock in & out

Banking

Keeping the working environment clean

Handling of telephone calls

Handling internal & external clients

QUINTUS VIRGIL BROWN

3

Responding to internal & external clients via e-mails

Delivering delicate documents

Attending meetings

Field work

December 2008 – June 2010– Sales Consultant – Game Stores Responsibilities

Client Liaison

Writing of quotations

Booking stock in & out

Stocktaking

Receiving payments on accounts

Handling purchases & payments of items

Opening of accounts of new TV Licences

Daily compilation of financial reports

Handling incoming calls of internal & external clients August 2010 to January 2013 – Administrator & Installer - C Ramages Responsibilities

Fieldwork

Dealing with enquiries

Customer Service agent

React to enquiries in the absence of my superior

Handling of queries

Ensure effective customer service

Provide appropriate administrative support to the company & external customers

Respond rapidly to telephonic & written queries

Compile letters, e-mails and faxes according to examples provided and checked by supervisor

Handling other administrative duties

Handling requests from internal & external clients

Record keeping of installation reports and keeping control of documents

Procurement: Handling of orders & ordering equipment need for the company

Following up on orders

Maintaining the filing system

Stock taking

Installation of Top TV decoders as well as DSTV

Providing quotations

Handling all invoices

Banking

QUINTUS VIRGIL BROWN

4

OTHER SKILLS

Handling purchases and payments of stock

Handling incoming calls of internal & external clients

Financial assistance to the manager

February 2014 to June 2014 ITEC Kimberley

Responsibilities

ITEC Sales Representative

Door to door cold calling

Selling of office equipment

Making of Quotations

Dealing with customer complaints

Team work

September 2014 to date – ALTRON NETSTAR Kimberley (Vehicle Tracking) Responsibilities

Client Liaison

Dealing with Enquiries / Complaints

Monitoring of Fleet Vehicles

Daily compilation of Vehicle Reports

Receiving stock

Booking stock out to technicians

Stock taking

Capturing of Job Cards

Keeping the work environment clean

Responding to internal and external clients via e-mail

Handling internal and external clients

Scheduling fitments / repairs for technicians

Repairs on PC Hardware / Software when IT technician is not available

Handling incoming calls of external and internal clients

Phoning clients when panic alerts are received to ensure safety of themselves and the vehicle

Bureau Team/Shift Leader (2018 to date)

Good quality Communication skills

Excellent Telephone Etiquette

Exceptional knowledge of MS Office

Excellent Interpersonal Skills

Good Organizational skills

Problem solving skills

Ability to operate with or no supervision

Analytic and innovative skills

Work independently and part of a team

Client orientation and customer focus

Leadership Abilities

QUINTUS VIRGIL BROWN

5

REFERENCES

Name ~ Johan Van Wyk

Job Title ~ ALTRON Netstar: Bureau Manager

Contact Number ~ 082-***-**** / 011-***-****

Name ~ Clayton Ramages

Job Title ~ DC Electronics – Director

Contact Number ~ 083-***-****

Name ~ Arnold Lodewyk

Job Title ~ ALTRON Netstar Bloemfontein

Contact Number ~ 062-***-****

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