Sales Chemical Engineering
Resume:
Jason Simmons
Sugar Land, TX *****
adhggk@r.postjobfree.com
linkedin.com/in/jasonjsimmons
SUMMARY
Operations Leader Process Improvement Team Building
Innovative leader that builds collaborative and high performing teams. I deliver high value solutions with my ability to translate customer needs into technical and business requirements. My proven leadership and technical ability will help drive the organizational change needed to get to the next step.
SKILLS & EXPERTISE
• Budgeting & Cost Reduction
• Process Improvements
• International Experience
• Regulatory Compliance
• Interpersonal Communication
• Customer Service & Satisfaction
• Team Management & Leadership
• Strategic Planning & Analysis
• Business Development
• Data Tracking & Analysis
• Critical Thinking & Problem Solving
• Enterprise & Entrepreneurship
PROFESSIONAL EXPERIENCE
HCSS (Heavy Construction Software Specialists), Sugar Land, TX
Manager of Customer Success/Business Operations Specialist
2017-Present
Responsible for the overall customer satisfaction and recurring revenue of our customer base. Enhance the perception of our brand to our customer base to maintain market leadership.
• Work with Sales, Development, Product Managers, Software Implementers and Customers to ensure collaboratively achieve needed business solutions together resulting in at 24% decrease in returned revenue.
• Provided leadership in customer issue resolution that drove our trailing twelve-month Net Promoter Score (NPS) from 76 to 80+ in one year.
• Reduced Churn by 30% YOY though the creation of a highly talented team focused on resolving customer’s issues as well as improving our relationship with them.
• Create the vision and drive execution of our strategic and major account managers to improve market penetration and drive complete customer adoption in multiple product lines. This lead to $1.2MM in annual sales from our major accounts.
• Lead the creation of analytics reporting for the migration from a home grown system to the Saleforce platform.
ENO-CHEM, LLC, Stafford, TX
Operations Manager/Vice President/Co-Owner
2008 – 2015
Managed the overall engineering and design of three products from concept to finalization stages; worked with partner to complete background research in available literature
• Worked in operations 90% directing lean production, improving processes, and documentation work flow.
• Developed plan for capital and operational expenditures in accordance with company needs for investment and improvement projects. Executed required operational CAPEX projects. Raised capacity from $1MM to $6MM
• Created corporate vision, strategic development and annual product plans to optimize manufacturing
• Assessed the value of in-house or subcontracted manufacturing of products
• Initiated the direct resolution of any operational, manufacturing, maintenance, and facility issues pro-actively to minimize costs and operational delays
• Managed customer issues, including onsite visits, presentations, through a consultative approach
• Prepared proposals, closed sales, managed, and designed catalyst, pipe spool, skid, and vessels
• Maximized the labor force based on Lean Manufacturing principles; reduced times by 33% and personally accounted for each step that the shop performed and timed these processes
• Extensively researched current market offerings as well as background literature to provide up-to-date information to sales force
• Managed field service personnel; trained all in providing quick responses and resolved issues in a timely manner; pursued growth by motivating employees to learn more about the company and the field, as well as what they are doing and how it integrates into the overall process
• Also encouraged personnel to develop professionally through education or additional training, to increase the value of human capital
• Created company MSDS and other safety protocols for new products.
YOKOGAWA CORPORATION OF AMERICA, Sugar Land, TX
Inside Sales Engineer/Product Specialist
2006 – 2008
Spearheaded the review of customer specifications, terms/conditions and support documentation to develop firm-specific and budgetary proposals that met customer requirements worldwide
• Facility served as the source of units for not only the Americas but Europe and Australia as well
• Collaborated extensively with cross-functional teams that included personnel in the Accounting, Legal, Supply Chain and other departments to provide the desired solutions
• Worked together to help new customers purchase replacement items, which required leverage of interdepartmental connections
• Garnered a solid number of new customers that sent in RFQs; perform the initial legal review,
• Consulted with Legal to ensure liability was mitigated
• Presented products during in-house tours and trade shows
• Reviewed and revised marketing materials and prepared monthly P&L to the division
• Supported sales team and product functions for international subsidiaries and parent company to effectively drive product line development and growth
• Managed over $1.5M sales per annum through the use of effective time management, teamwork with the lab personnel and high levels of organization
• Owned all received orders to guarantee product correctness and timely delivery
• Developed new build line to decrease product lead time by 50%
• Received all units from Japan when working on key initiatives; made deliveries unable to compete with other local manufacturers; began to build domestic units to win more bids for work
• Assembled a system with Japanese parent company to supply domestic operations with basic unfinished models that could be customized and assembles upon arrival
• Created a parts system to keep in line with JIT (Just in Time) Lean manufacturing system; set part quantities, including reorder points, as well as an inventory control system
• Achieving 100 percent of my sales quota for five consecutive quarters while increasing revenue and customer satisfaction
• Turned around and energized several projects that were in trouble because of issues ranging from technical to management
EDUCATION & TRAININGS
Texas A&M University
Master of Business Administration, Executive MBA - May 2017
Rice University
Bachelor of Arts, Biochemistry and Cell Biology
CREDENTIALS
Certification, EIT in Chemical Engineering #51471, Lean Six Sigma Green Belt
Current Member, American Institute of Chemical Engineers
TECHNICAL SKILLS
Technical: HPLC, Viscometer, Sterile Technique, Microsoft Project, Elemental analysis, Centum CS 3000, Advanced Microsoft Office skills, Sales Force, SAP, Sugar CRM, NetSuite CRM, ASME, FDA, ISO 9001:2008, and ASPEN
LANGUAGES
Fluent English, Basic German, and Basic Spanish
Contact this candidate