Sales Representative

Tariq Mahmood

**** ****** ***** *****, ******, TX 75063 • 214-***-**** • adhgg7@r.postjobfree.com SUMMARY OF QUALIFICATIONS

** ***** ** ********** ** Reservation, Sales, Ticketing and Airport Operations Strong knowledge of native QuickRes / Sabre/ AACoRn including PARS Track record of substantially improving revenue in all organizations Excellent P.C. skills including Microsoft software applications Excellent interpersonal, organizational, and communication skills Appreciated by customers for exceptional follow through, integrity, and commitment to quality service EXPERIENCE

Rovia, LLC February 2019 to August 2020

Corporate Travel Operations Representative

Plano, TX

Managed business bookings for all domestic and international travel for our C+ level executives and management staff

Resolved complex customer situations daily with airlines on behalf of travelers Assisted team leaders in compiling, organizing, and reporting data related to team statistics Developed and maintained system for client profiles (ProfileSync) Successfully minimized company costs due to thorough research of air, hotel, and car rental options Corresponded daily with executive personnel to compile travel reports as requested Assisted in the accounting department reconciling debit memos if any Executed excellent customer service to travelers

American Airlines Inc. September 2003 to September 2018 Senior Sales Representative Specialist

Fort Worth,

Provided world-class service and value to oneworld global alliance customers by offering innovative fare products, biggest travel network, and generate valuable revenue Outstanding telephone skills, able to listen effectively, and customize solutions to prospects' needs by using various system tools

Interviewed & trained new hires with oneworld products and teach variable other courses when applicable Partnered with the marketing teams and other departments to provide insight about best practices for displays and development of product pitches in order to boost sale projections Recognized as a Top Earner, managed customers heavy flow of customers during sales events. Quickly build rapport with customers and accurately assess their needs in order to make recommendations and up sell in order to achieve sales goals.

Promoted to specialist within 3 months, selected to train new hires and supervise their progression to ensure the highest quality of service and brand integrity is maintained. Trans World Airlines, Inc /American Airlines LLC December 1997 to September 2003 Analyst (Central Reservations Control / System Operational Support) Revenue Management St Louis, MO

Provided 24-hour technical, diagnostic and automation support to Operational Planning, Group Desk, Yield Management, and TWAs worldwide network

Expert in all PARS (CRS) functionality including PNR (Passenger Name Record), ticketing, seat assignment, flight closeout, and post-departure counts

Assisted Airline Automation Development (AAD) analysts in testing new PARS Functionality, ensuring programs work as designed prior to being loaded online

Diagnosed and troubleshooted CRT, hardcopy printer, bag tag printer, and boarding pass printers equipment software problems for TWA and code share airline partners Updated PARS FLIFO (Flight Information) resulting from irregular flight activity including: Aircraft substitution

/ flag stop / Extra sections / ATC delays / Flight Cancellations / En-route plane changes Responsible for securing all passengers related data in the event of an accident, incident or emergency involving TWA or TWE flights, ensuring information is released only to authorized personnel Trans World Airlines, Inc August 1996 to December 1997 Reservation Sales Agent

St Louis, MO

Handled phone calls, assisting passengers and travel agencies with their travel needs Achieved appreciation / incentives (30-40 % increase quarterly) by creating reservations and closing sales by selling tickets to passenger using several ticketing methodologies under Tele mail Incentive program Swissair January 1992 to March 1996

Sales Supervisor

PA,

Member of an elite team of sales representatives dedicated to improve the quality of product/service sales Promoted sales within assigned territory, which included 200-300 travel agencies and 50 foreign missions Visited existing accounts, reaffirming business relationships, and assuring continued sales Established positive rapport with customers, outsold products, and built a loyal clientele Increased account base by 50% through assertive salesmanship and consistent follow-up EDUCATION

Asghar Mall College

Associates of General Sciences

Islamabad, Pakistan

ACCREDITATION/HONOR: ACE AWARD HONOREE AMERICAN AIRLINES, DALLAS/FORT WORTH. 2005 Rovia Excellent Customer Service Award

American Airlines Chairman Award Honoree (1st Quarter-2018) American Airlines Top Sales Earner Award

LANGUAGES: Proficient in Urdu, Hindi, Punjabi, and Kashmiri Eligibility: Eligible to work in the United States with no restrictions

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