Administrative Assistant Medical

COLLEEN KELLER

**** *. ***** **** ** · 616-***-****

adhgfg@r.postjobfree.com · www.linkedin.com/in/colleen-j-keller-a26114a7 ACCOMPLISHMENTS

• Lead project planning and organize the process of an entire first floor moving from one building to another, which included a call center.

• Implementing and lead for Spectrum Health wide- Respiratory Therapist verbiage on both of their licensure. Working with Dir, Respiratory, Human Resource and AA-API to update and retain copies to update system of both licensures.

• Implementing and lead process and improvement for Spectrum Health Respiratory Therapist down time forms. Work with Educator to ensure proper forms where updated and downloaded, each area haves it’s specialties of equipment.

Throughout each of the departments I have worked under, was consistently given the opportunities to work on a variety of projects and developed and implement improvement processes. EXPERIENCE

14B2019 – PRESENT

0BEXECUTIVE ADMINISTRATIVE ASSISTANT, PRIORITY HEALTH- INDIVIDUAL MARKETS, CUSTOMER EXPERIENCE & GOVERNMENT RELATIONS

Transferred to department with prior VP from Sr, Markets.

• 1BContinue to support VP and the leadership team for Individual Markets, in addition Sr, Director from Customer Experience and Government Relations, with the same tasks and responsibilities at a higher level. 15B2018 – 2019

2BEXECUTIVE ADMINISTRATIVE ASSISTANT, PRIORITY HEALTH-SR, MARKETS & MEDICAID

• 3BCoordinate executive communications, including taking calls, responding to emails and interfacing with clients.

• 4BManage and maintain executives' schedules, appointments and travel arrangements, act as the point of contact between executives and employees/ clients.

• 5BCo-ordinate project-based work, as example lead for the department move from 1231 to 1239, help conduct the process for Priority Health PAC applications.

• 6BPrepare documents for review and presentation by boards of directors, committees and executives. 16B2014 – 2018

7BADMINISTRATIVE ASSISTANT, SPECTRUM HEALTH- INPATIENT CARE & UTILIZATION MGMT

• Provide support to the Director, 2-Medical Directors and 4-Managers and 6-Supervisors. This includes maintaining calendars, arranging meetings, providing support to have a successful meeting, i.e., WebEx, catering, agenda, teleconference, and any other means to provide accurate communication for successful outcome.

• Project work, involved organizing meetings, and compile ideas into format to follow through by keeping track of project completions.

• Resolves administrative problems by coordinating preparation of reports and identifying solutions. 2

17B2013 – 2014

8BADMINISTRATIVE SECRETARY, SPECTRUM HEALTH- RESPIRATORY CARE

• Provided support to the Manager for Respiratory Care and staff (Including 6 supervisors, 7 clinical lead BW, HDVCH, BL, Gerber and BW/BL Pulmonary Diagnostic, Pulmonary Rehab).

• Maintained schedule/daily calendar for manager and edits for 200+ staff members as appropriate.

• Office management activities for all six departments including: payroll processing, new staff members and staff transitioning, attendance tracking and mentoring. Handle confidential and sensitive information, maintaining accurate personnel files.

• Coordinated meetings & expedited proper paper work for new and recurring credentialing candidates.

• Updated department website, using Share Point and Links software.

• Served as ambassador for Healthy Lifestyles, United Way and Close Enough to Care. 18B2001 – 2013

9BADMINISTRATIVE SECRETARY, SPECTRUM HEALTH-ADULT CRITICAL CARE/ADULT NEPHROLOGY 19BPROVIDE ADMINISTRATIVE SUPPORT WITHIN MULTIPLE CLINICAL DEPARTMENTS.

• 20BProject management for flexible staffing model.

• 21BPrepared request for capital funds and budget reports.

• 22BMaintained, published and updated clinical staff schedules for three clinical departments.

• 23BProject coordination for Adult Critical Care and Adult Nephrology Department initiatives.

• 24BOffice management activities for all three departments include payroll processing, on board new staff members and staff transitioning, attendance tracking, mentoring, and handling confidential and sensitive information, maintaining accurate personnel files, assisting with performance measures reviews.

• 25BServed ambassador for Healthy Lifestyles, United Way and Close Enough to Care. 26B1999-2001

27BCUSTOMER SERVICE REPRESENTATIVE, SPECTRUM HEALTH- PATIENT ACCOUNTING

• 28BProvided support to patients and their representatives, by providing billing information to process claims.

• 29BPerformed accurate data entry on a regular basis.

• 30BProvided workflow support to various types of engineering projects and jobs.

• 31BAssist billing assistance to other specialty billers within the Billing Department. 32B1993-1999

10BCLINICAL SECRETARY, SPECTRUM HEALTH- BIRTHING CENTER

• 33BObtain sensitive information to process birth certificates, paternity form and death certificates in a timely and efficient manner.

• 34BProvide patients and their families with variety family services.

• 35BPerformed accurate data entry on a regular basis,

• 36BProvide data entry information to the State of Michigan Birth Certificate & Paternity departments

• 37BObtain award for having increased and the most paternity papers filed in Michigan EDUCATION

38B1993-PRESENT

11BSPECTRUM HEALTH, UNIVERSITY

Word, Excel, Links, API, Data Entry, Cerner, Microsoft-InSite 300 12/18/2019 -Project Management Read, Set, Go

1/23/2020- Project Management/Change Management Fundamental’s PM 101

*Enrolled in future project management classes through Spectrum Health University 3

39BAUGUST 1989

12BINTERIOR DESIGN, GRAND RAPIDS COMMUNITY COLLEGE 40BSEPTEMBER 2000-2001

13BBUSINES CLASSES, GRAND RAPIDS COMMUNITY COLLEGE (CLASSES) OCTOBER 1991

MEDICAL ASSISTANT, GRAND RAPIDS EDUCATIONAL CENTER SKILLS

• Resourceful, think outside of the box

• Knowledge variety of programs; Word, Excel, Power Point, Adobe, Publisher, Viso, Cerner,

• Organizational Skills

• Personal /Professional Experience project

management.

• Wide range of diversity, culturally working with different departments, and

ACTIVITIES

Professional –Spectrum Health/Priority Health

• Department Ambassador Representative: Healthy Lifestyles, Close Enough to Care, United Way

• PASS Committee Member

• Priority Health Green Team Committee Member

• Safety Responder- Priority Health

Personal-

• Special Olympics Area-11 Coach; Poly Hockey, Bocce, Bowling

• Volunteer; Grand Rapids Symphony, St. Celica’s, PASE Committee (Parent Advisor Committee), ALS Association, Williams Syndrome Association

REFERENCES

Teri Vantongeren

Mgr, Portfolio - Priority

Ph-Transformation Office

Phil Yeiter

Analyst, Govt Affairs Lead

PH-Public Policy

Jennifer Kivi

Mgr., Product Development

PH-Product Admin-Medicare

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